Handy Gardeners Reviews 

376
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service, noting how their gardens are transformed and left tidy after the work is completed. Many people highlight the staff's professionalism, politeness, and hard work, often going above and beyond expectations. Reviewers also appreciate the efficient booking process, quick response times, and the punctuality of the gardening teams. However, some customers also noted concerns regarding pricing, with instances of quotes being unclear, misleading, or leading to unexpected additional charges for waste removal. A few other people also felt that communication could be inconsistent, mentioning unreliability, last-minute changes to service scope, or receiving rude responses when seeking clarification.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the gardeners for being... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing excellent, fair, and... See more

Response time

People report positive experiences with response times, noting that staff are quick to reply to emails and... See more

Booking process

Users describe positive interactions with the booking process, finding it very easy and clear, with specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The grounds maintenance of our communal areas, mainly a private car park was completed in a few hours. The result was an area cleared of weeds and leaves, tidy and clean. One of the residents said it... See more

Company replied

Rated 5 out of 5 stars

They arrived on time and were courteous and polite. They worked hard and no messing around. They did a good job but seemed expensive - £380 for two men for 3 hours including a number of jumbo bags of... See more

Company replied

Rated 5 out of 5 stars

I have been using Handy Gardeners for over 2 years now and I am delighted with the service and level of care that we receive. In particular, I have been using the same gardener, Kiro, as he proactivel... See more

Rated 5 out of 5 stars

I've used Handy Gardeners several times over the past 3 years (around 15). Every time the gardeners do a really good job of tidying up our large garden and manage to do so in 2 hours. They are always... See more

Company replied


Company details

  1. Waste Collection Service

Information provided by various external sources

Whatever your patio, lawn and garden care needs are, we are the Handy Gardeners in London, capable of providing you with competent garden maintenance. We can ensure that you and your garden are always treated to the highest standard of gardening services, with our expert help making a real difference around the outdoor area of your home.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(376)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

They did a great job with my overgrown…

They did a great job with my overgrown garden! Todd was the lead gardener and was very professional.

My only minor complaint with the company is not making me aware of extra payment for removal of waste.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Todd and Milenn were a fantastic team…

Todd and Milenn were a fantastic team who did my garden justice this week. Both were most polite, respectful, hard working and punctual. They did an absolutely brilliant job and checked with me along the way about what needed to be done. Would definitely be a return customer.

31 May 2023
Unprompted review
Rated 5 out of 5 stars

5 stars

Todd and his team did a great job at pruning my monstrous hedge. They were quick but extremely efficient, making sure along the way that I was happy with their job and left the garden spic and span. I definitely recommend them.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Just not gardeners.

They wasted time doing what they hadn’t been asked to, they didn’t do what they had been asked to and they destroyed gooseberry bushes which they had specifically been asked to look after. Possibly worse than the gardening was the totally dismissive attitude of Mia in the office to my polite and justified complaint.

13 May 2023
Unprompted review
Rated 5 out of 5 stars

Handy Gardeners did the most fantastic…

Handy Gardeners did the most fantastic job on our garden. They worked very hard and efficiently, and surpassed my expectations as to what they got done within the timeframe. I was really impressed and will definitely be using them again! Can’t recommend them enough.

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Delighted with Todd and his team

We arranged for Todd and his team to sort out our front garden. They were friendly and worked incredibly efficiently. They went above and beyond - to remove a tree that had self -seeded and was blocking light from the window. We are very happy with the outcome. We’ll definitely be using Todd and his team again and would recommend them to others

13 May 2023
Unprompted review
Rated 4 out of 5 stars

Our communal front garden needed a good…

Our communal front garden needed a good spring clean, and I am
Very happy with the work that Todd did . It was a tough job ( lot of weeding) and Todd did it all . I appreciated that Todd kept me engaged / informed throughout the job. Good job overall

6 May 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

Todd and his assistant were friendly and efficient and did an excellent job, the garden looks great, and I'm really pleased with the work they did.

8 May 2023
Unprompted review
Rated 5 out of 5 stars

I have now used Handy Gardeners 3 times…

I have now used Handy Gardeners 3 times and have to say I am extremely happy with their work. Having gone through 2 lots of gardeners beforehand who were not up to par finally found a team who were. Prices are reasonable however please make sure you are aware how many bags of garden waste have to be taken away as that can work out expensive.
I will definitely be using them again!!

3 May 2023
Unprompted review
Rated 1 out of 5 stars

HG Poor, rushed work

HG was hired to do garden work. I have never seen such shoddy work and after such poor, rushed work they insisted I pay over £1,000. The 3x3.5 concrete layer is uneven and has holes. My shed was mounted on it using broken left over sticks to balance ita, the sleepers were left unsecured and therefore now loose and the rest of the job was pretty much the same. What should have taken 1.5 days took two weeks. They would not respond to correcting their workers errors insisting they were professional. I invited them to place the evidence I sent to them, on their website, if they really believed the work was of good professional standard. Of course they did and would not. I was harrassed and told I was being "ridiculous". At no point did they accept fault or offer to respectfully meet the standard they claim. Their website does not portray what I received. Rather than take the risk of hit and miss work, please be watchful of who you hire at every point. Service being paid for should be consistent for everyone and not deliberately sloppy for others.

9 April 2023
Unprompted review
Rated 1 out of 5 stars

Booked but never turned up!

I booked this company to tidy up my garden (North London). They never turned up and I was only advised that they weren't coming when I chased (by email as the phone goes to voicemail). Whilst I was wasting my time waiting for them, I did a more thorough check of the reviews - and now I feel I've had a lucky escape!

21 April 2023
Unprompted review
Rated 5 out of 5 stars

Todd and his assistant did a wonderful…

Todd and his assistant did a wonderful job in my back garden. I had old shrubs looking really scary that no one touched for years hence there was a lot of clearance involved. The site was left very clear and guys made sure that all my requests were completed. All aspects of the cost ie the split between labour and waste removal were covered at the stage of initial quote and the job was competitively priced.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent job and service

Todd and his assistant did an excellent job. They evened out the soil and then relayed and grouted the garden paving stones. They were clean, tidy and courteous. Highly recommend them and would use them again.

19 March 2023
Unprompted review
Rated 5 out of 5 stars

These guys are machines

These guys are machines!

Really smart, full of ideas and making sure that the job is finished

Nothing too much trouble

5/5 STAR QUALITY

14 March 2023
Unprompted review

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