Most pathetic service by 2 scammers . Over the phone was booked 200£ fee to collect a few things . When they arrived they requested 550£ and said if we dont pay they will bring all back from the van .... See more
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Review summary
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Don't go near them! Arranged a same day collection of a 4 seater sofa and they failed to tell me that they were not collecting having told me it was a definite collection. Utterly useless company.... See more
Company replied
Sent photos to this company got a quote of £200 . On arrival they photographed the load again and the “office” phoned asking £375 . Sent them away as a quote is a legally binding agreement not an esti... See more
Company replied
Was quoted 160 but when they arrived price went up to 230 and they didn't have to take all as I told them leave the wood as my son in law will burn it, to reduce the cost for myself but it didn't
Company replied
Company details
Information provided by various external sources
If you have ever wondered about the best ways of clearing rubbish in your office or freeing up more space in your home, then Handy Rubbish is the rubbish removals company in London that offers the perfect service for you. If you have ever worried about getting rid of a certain piece of furniture or how to dispose of garden waste, then we are the company you need to call. We specialise in providing the very best in waste removal for every possible situation. No matter what it is that you need cleared, our rubbish removal company is here to make sure that you get exactly what you need. But if you are worried or concerned about the best possible way to go about junk removal and rubbish clearance, we can assure you get the right solution for your unwanted possessions.
Contact info
United Kingdom
- 020 3540 8282
- handyrubbish.co.uk
2.7
Poor
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Absolutely fabulous
Absolutely fabulous. Two fantastic guys turned up early and were polite and professional. They cleared all my garden rubbish and despite being £20 more than quoted I was happy as there were 6 chairs and not 4 as I thought as they were covered in brambles. A wonderful fast efficient service and I would not hesitate in recommending them again. Well done Handy Rubbish. Very happy
6 May 2026
Unprompted review
Reply from Handy Rubbish
Dear Jennifer Silver,
Thank you very much for your wonderful review.
We’re delighted to hear that you were happy with the service and that our team arrived early, worked professionally, and cleared all of your garden rubbish quickly and efficiently.
We also appreciate your understanding regarding the small price adjustment on site, as there were more items than initially expected. Our team always aims to be fair and transparent when confirming the final price based on the actual rubbish to be collected.
Thank you again for your kind words and recommendation. We’re very pleased to know you were happy with the result and would be glad to help again whenever you need us.
Kind regards,
The Handy Rubbish Team
£340 quoted with pictures
£340 quoted with pictures, when the men arrived at my property they said it will cost £510
Unbelievable crooks!
Will never use again!
Taking advantage of people!
And they still didn’t take it all!
24 April 2026
Unprompted review
Reply from Handy Rubbish
Dear Natasha Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience and that the final price did not meet your expectations.
We understand that a difference between the initial quote and the price confirmed on site can be frustrating, especially when photos have been provided in advance. Our initial prices are based on the information and images available at the time of enquiry and are given as quotations or estimates. The final price is always confirmed on site once our team can assess the actual volume, weight, type of rubbish, access, and loading requirements in person.
In some cases, photos may not show the full scale of the job, the weight of the items, or the complete amount of waste to be collected. If the job turns out to be larger than initially described, the price may need to be adjusted before the work is carried out. Customers are always free to accept or decline the final price before proceeding.
We are also sorry to hear that not everything was collected. This is something we would like to review, as our aim is always to complete the agreed collection properly and professionally.
We would highly appreciate it if you could contact us directly with your booking details, so we can identify the job, investigate what happened, and address the matter with the relevant team members.
Kind regards,
The Handy Rubbish Team
Bait and switch pricing
They arranged a price of £200 based on photos provided, then phoned up just before pick up to tell me the price changed to £600+ based on the same photos. When refused, they were rude and cancelled.
22 April 2026
Unprompted review
Reply from Handy Rubbish
Dear Paul Mayes,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience and that the collection did not go ahead.
We understand that a change in price can be frustrating, especially when photos have already been provided. Our initial prices are based on the information and images available at the time of enquiry and are given as quotations or estimates. The final price is always confirmed once the full details of the job have been reviewed, including the actual volume, weight, type of waste, access, and loading requirements.
If the team or office identifies that the job is larger or more complex than initially understood, the price may need to be revised before the collection takes place. However, we fully appreciate that any price change should be explained clearly and professionally, and customers are always free to accept or decline the final price before any work is carried out.
We’re also sorry to hear that you felt the communication was rude. This is not the standard of service we expect, and we would like the opportunity to review what happened.
We would highly appreciate it if you could contact us directly with your booking details, so we can identify the job, investigate the pricing and communication, and address the matter with the relevant team members.
Kind regards,
The Handy Rubbish Team
Would not recommend..
I was given a quote via email after sending photos of the furniture, so I expected the price to be accurate. However, when the team arrived, they took photos, sent them to the office and significantly increased the price without a clear explanation.
This felt very misleading, as the original quote was based on the same information. They left without my furniture as I stood my ground and said I wouldn't pay more than I was quoted initially. The pricing approach felt opportunistic, particularly in a situation where customers may feel pressured to proceed once the team has already arrived. Especially when you’re trying to organise rubbish/furniture removal quickly and don’t have many options at short notice.
1 April 2026
Unprompted review
Reply from Handy Rubbish
Dear R Wechselberger,
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt disappointed with your experience and that the collection did not go ahead.
We understand that receiving a different price on the day can be frustrating, especially when photos have already been provided in advance. Our initial prices are based on the information and images available at the time of enquiry and are given as quotations or estimates. The final price is always confirmed on site, once our team has arrived and can properly assess the actual volume, weight, type of waste, access, and loading requirements in person.
In some cases, photos may not fully show the size, weight, dismantling needs, access conditions, or overall work involved, which can affect the final price. That said, we fully appreciate that any price adjustment must be clearly explained before the customer decides whether to proceed.
We are sorry that, on this occasion, the revised price did not meet your expectations and that you felt pressured by the situation. This is not how we want our customers to feel. Customers are always free to accept or decline the final price before any work is carried out.
We would highly appreciate it if you could contact us directly with your booking details, so we can identify the job, review the communication, and address the matter with the relevant team members.
Kind regards,
The Handy Rubbish Team
I had a very disappointing experience
I had a very disappointing experience with Handyrubbish.
I contacted them for a quote and sent clear photos of all the items that needed to be removed, so they had full visibility of the job from the start. While I was deciding, they emailed asking what price I was looking to pay and said they were “flexible.” However, when I made an offer, they refused it — which made that claim feel misleading.
Despite this, I went ahead and booked them. On the day, I received a call saying the final cost went from £126 (inc VAT) to over £200. This is a very wide and unclear price range considering they had already seen everything in advance.
To make matters worse, when the van arrived, it didn’t even have enough space to take the items.
Overall, the communication was inconsistent, pricing lacked transparency, and the service felt disorganised. This experience wasted my time and caused unnecessary stress. I would not recommend.
17 April 2026
Unprompted review
Reply from Handy Rubbish
Dear Andrius Ziromskas,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience with Handy Rubbish.
We understand that clear communication and transparent pricing are very important, especially when photos have been provided in advance. Our initial prices are based on the information and images available at the time of enquiry and are given as quotations or estimates. The final price is ALWAYS confirmed on site, once our team can assess the actual volume, weight, type of waste, access, and loading requirements in person.
That said, we appreciate that any change in price must be explained clearly and professionally before the work goes ahead. We’re sorry if this was not communicated as smoothly as it should have been.
Regarding flexibility on price, this usually means that we will do our best to review the quote where possible, but it does not always mean that every requested price can be accepted, especially if the job involves more waste, weight, or loading time than expected.
We are also very sorry to hear that the van did not have sufficient space to complete the collection as expected. This is something we would normally do our best to resolve, as if the rubbish turns out to be more than initially stated, we can usually arrange a second trip or send another team and vehicle to complete the job. We work with both Luton and caged vans, and we always aim to make sure that proper scheduling and suitable vehicle allocation are in place for each collection.
We would highly appreciate it if you could contact us directly with your booking details, so we can identify the job, investigate what happened, and address the matter with the relevant team members.
Kind regards,
The Handy Rubbish Team
Can I give zero stars
Turned up late. They contacted their boss and said as there was domestic rubbish it would be £80 extra which there wasn't. I agree a price from 140 to 180 pounds just to get rid of rubbish. They had to take everything through the house and that didn't stop them from banging into things. VERY UNFRIENDLY
8 April 2026
Unprompted review
Reply from Handy Rubbish
Dear Steve Canis,
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience with Handy Rubbish.
We apologise if the team arrived later than expected and if their manner did not come across as friendly or professional. This is not the level of service we aim to provide, and we take comments about punctuality, communication, and customer care seriously.
Regarding the price, our initial quotations are based on the information provided at the time of booking. The final price is ALWAYS confirmed on site once the team can properly assess the actual volume, weight, type of rubbish, and any additional loading requirements, including access through the property. However, we understand that any change in price must be clearly explained before the work is carried out.
We’re also sorry to hear your concerns about items being carried through the house. Our teams are expected to work carefully and respectfully when entering a customer’s property.
We would appreciate it if you could contact us directly with your booking details, so we can identify the job, review what happened, and address the matter internally.
Kind regards,
The Handy Rubbish Team
Fast and efficient
I called to enquire about the removal of assorted items. The process was extremely easy and surprisingly fast. They booked me in for that same day. They arrived on time, called me beforehand and collected all the trash quickly.
20 March 2026
Unprompted review
Reply from Handy Rubbish
Dear Mario TM,
Thank you very much for your kind review.
We’re delighted to hear that you found our rubbish removal service fast, easy, and efficient from start to finish. It’s great to know that we were able to arrange a same-day collection, arrive on time, call ahead as promised, and complete the job quickly.
We really appreciate you taking the time to share your experience and would be happy to help again whenever you need us.
Kind regards,
The Handy Rubbish Team
They revised price well above quote
Sent photos to this company got a quote of £200 . On arrival they photographed the load again and the “office” phoned asking £375 . Sent them away as a quote is a legally binding agreement not an estimate. They should probably change their website to something more honest.
13 March 2026
Unprompted review
Reply from Handy Rubbish
Dear Cook,
Thank you for your feedback.
We’re sorry to hear that you were unhappy with the price discussed on the day of collection. We understand that any difference between the initial figure and the final price can be frustrating, especially when photos have already been provided.
Our initial prices are based on the information and images available at the time of booking and are given as a quotation or estimate. We always advise our customers over the phone that the final price is confirmed on site, once our team has arrived and can properly assess the actual rubbish to be collected, including its volume, weight, type of waste, and loading requirements.
In some cases, photos may not fully reflect the total load or the work involved, which is why the final price must be confirmed after an in-person assessment by the collection team.
We’re sorry that, on this occasion, the revised price did not meet your expectations and that the job did not go ahead. Your comments have been noted, and we will continue reviewing how we communicate estimates and final pricing to make this as clear and transparent as possible for our customers.
Kind regards,
The Handy Rubbish Team
Competent clearance
Arrived the very next day after calling and collected all of the rubbish from my front garden. Driver was very helpful. Bear in mind what most others are saying. The quoted price was far cheaper than other firms until the driver turned up, when it doubled! However, after some polite negotiation the price was reduced to a figure I was happy to pay. Everybody happy!
13 February 2026
Unprompted review
Reply from Handy Rubbish
Dear Colin,
Thank you for your review and for choosing The Handy Rubbish Team.
We’re pleased to hear that we were able to attend the very next day, clear all the rubbish from your front garden, and that our driver was helpful throughout the collection.
We also appreciate your comments regarding the price. Our initial quotes are based on the information provided at the time of booking, and the final price can sometimes change once the team sees the actual volume, weight, and nature of the rubbish on site. That said, we understand the importance of clear and transparent pricing, and we’re glad the team was able to discuss this with you politely and agree on a price you were happy with.
Thank you again for your fair feedback. We’re glad the job was completed successfully and that everyone was happy in the end.
Kind regards,
The Handy Rubbish Team
The actual removal of the bulky item…
The actual removal of the bulky item was painless. With me it was the reception admin person who failed to send me an email to confirm booking which requires me to respond that I accept the booking and with out that the workmen turned up and I did not let them in until that email came into my inbox. Then even more painful waiting to send me an email to provide the bank details had to pay one of the workmen instead and send that as proof of payment instead. The workmen were very polite and did their job very quickly though. Shame about the reception/admin staff.
7 March 2026
Unprompted review
Reply from Handy Rubbish
Dear Naseema Rahman,
Thank you for your time sharing your genuine feedback with us!
We’re pleased to hear that the bulky item removal itself was completed quickly and that our rubbish removal experts were polite and professional. That is exactly the standard we expect from our collection teams.
We’re sorry, however, for the inconvenience caused by the booking confirmation and payment details not being sent promptly. We understand how frustrating this must have been, especially when it delayed access for the team and made the payment process more complicated than it needed to be.
Your comments regarding the reception/admin side of the service have been noted, and we will be reviewing this internally to help improve our communication and make sure confirmations and payment information are sent clearly and on time.
Thank you again for your honest feedback, and we hope we’ll have the opportunity to provide you with a smoother experience in the future.
Kind regards,
The Handy Rubbish Team
A very efficient service that I would…
A very efficient service that I would use again and also not hesitate in recommending. They offer a fair price and came within an hour of making the call. Excellent!
23 February 2026
Unprompted review
Reply from Handy Rubbish
Dear Anna Demuth,
Thank you very much for your kind review.
We’re delighted to hear that you were happy with the efficiency of our rubbish removal service, our fair pricing, and the quick response from our team.
Being able to attend within an hour is exactly the kind of prompt and reliable service we aim to provide.
We really appreciate your recommendation and would be more than happy to help again whenever you need us.
Kind regards,
The Handy Rubbish Team
Really poor buisness module
Really poor buisness module, called me up on a shoot location to cancel a job because the team dont want to wait around till the agreed collection time. What kind of business runs a model like this because they can't be bothered. Didn't care that I said I would be unrecommending them to all my production clients/contacts. Poor Behaviour and communication.
25 February 2026
Unprompted review
Reply from Handy Rubbish
Dear IKE,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how important timing and reliability are, especially on a shoot location where schedules can be very tight. A collection should always be handled with clear communication and professionalism, so we are sorry to hear that you felt let down on this occasion.
As this review relates to an older booking, we are still waiting to receive further details from you, such as the booking reference number, collection address, date, or any other information that would help us identify the job. Without these details, we are unable to fully investigate what happened or review the communication between our office and the collection team.
We would appreciate it if you could contact us directly with the relevant booking information so we can look into this properly and address the matter internally.
Kind regards,
The Handy Rubbish Team
on site quote over double the email one.
Sent pictures for a quote - was quoted £140
Driver turned up, wanted £440.
Pictures were accurate and showed what needed to be taken.
Total waste of time.
19 February 2026
Unprompted review
Reply from Handy Rubbish
Dear M M,
Thank you for sharing this, and we’re really sorry for the time wasted and the frustration caused. A jump from an emailed quote of £140 to £440 on arrival is a huge discrepancy, and if your photos accurately reflected the load, that’s not acceptable.
In all cases the on-site team re-assesses the actual volume/weight or waste type and how it differs from what was quoted, but that should be clearly evidenced and explained, never sprung on you in a way that feels like a bait-and-switch.
We’d like to investigate properly and come back with a clear explanation. Please DM your booking reference, postcode, and the date/time of the visit, and if you still have them, the photos you sent and the quoted email/message. We’ll review the quote notes and the crew report from that job and address it internally.
Again, we’re sorry for the experience.
The Handy Rubbish Team
Excellent Service
Absolutely amazing service would highly recommend. Wasted no time collecting my furniture and away it went. Thank you
12 February 2026
Unprompted review
Reply from Handy Rubbish
Dear Kelly,
Thank you for your lovely review. We’re really pleased to hear you found the service excellent and that the team got your furniture collected quickly and without any delay.
Thanks again for the recommendation, it means a lot, and we’ll be here whenever you need another collection.
The Handy Rubbish Team
The service was great and professional
The service was great and professional. I needed a lot more collected than I previously asked for and they were more than happy to do it. It ended up taking too trips but they cleared my entire house. Would recommend.
10 February 2026
Unprompted review
Reply from Handy Rubbish
Dear Claire Burgess,
Thank you for your review, we really appreciate it. We’re glad to hear the team was great and professional, and that when the job turned out to be bigger than expected, they were happy to accommodate and get everything cleared.
Two trips or ten, the goal is the same: leave you with a completely cleared space and zero stress. Thanks again for the recommendation, and we’ll be here whenever you need us.
The Handy Rubbish Team
I had great experience
I had great experience. I spoke to the team over the phone first. Agreed to the date and time. Lisa was very helpful.
The team arrived in the indicated time slot and collected rubbish.
4 February 2026
Unprompted review
Reply from Handy Rubbish
Dear Monika Osemene Egan,
Thank you for your review, we’re really glad you had a great experience from start to finish. It’s great to hear everything was straightforward over the phone, the date and time were agreed smoothly, and that Lisa was so helpful.
We also appreciate you noting the team arrived within the time slot and got the rubbish collected promptly. Thanks again for choosing us, and we’ll be here whenever you need another pickup.
The Handy Rubbish Team
Overall positive experience apart from trying to increase the price
Easy to communicate initially (especially as I called them on a Saturday at 5pm). I sent pictures and a video of the rubbish and was very explicit of what would need taking.
I was given a quote of £100 which I was happy with as they would come the next morning (Sunday) at 10am.
I had read the other reviews and knew they would try to increase the cost on the spot, which they did by saying £160. I was very firm and said I would not pay a penny over the agreed amount of £100. After 10 minutes of back and forth, they eventually agreed to £100.
It was 10 minutes work for them (7 black bags of carpet and a few bits of wood). I even helped them load their van so it was easy work / money for them.
My advice to those using this company - be prepared for an upsell and stick to your guns!
25 January 2026
Unprompted review
Reply from Handy Rubbish
Dear MJ,
Thank you for the balanced review and for flagging this. Phone/photo quotes are guide estimates, but any change on arrival must be explained clearly and agreed before any loading. The back-and-forth you describe isn’t the standard we set, and we’re sorry it put you in that position.
We’re tightening our up-front scoping (extra angles, rough dimensions, access notes) and making on-arrival price confirmation mandatory before work starts to avoid surprises. Thank you as well for noting the quick Saturday response and Sunday slot.
If you’re willing, please DM your booking reference and postcode so we can review the visit with the team involved and reinforce expectations.
The Handy Rubbish Team
Pathetic scammers
Pathetic scammers ! They quote one price but when the van arrives they quote triple ! Avoid these scammers at all cost
20 December 2025
Unprompted review
Reply from Handy Rubbish
Dear A A,
Thank you for following up. We understand you’re unhappy, but posting the same allegation on multiple platforms won’t speed things up without the job details we’ve requested.
We’ve searched our system again and still can’t locate any booking matching your initials or the amounts you cite (£200 quoted / £550 charged). If you’d like us to investigate, please DM via this platform:
- Full booking reference and service address/postcode
- Job date/time window and the phone/email used to book
- The emailed quote and the final invoice/receipt you mention
- Any photos sent for the quote and CCTV timestamp (if applicable)
For clarity, phone/photo quotes are guide estimates; the final price is confirmed on site after assessing volume/weight, access and local charges. Any change must be explained clearly and agreed before loading. Pressure tactics or “pay or we unload” behaviour are not tolerated under our conduct policy.
We’re ready to review call notes, team photos and records as soon as we can verify the job and investigate everything in details!
The Handy Rubbish Team
Don't go near them
Don't go near them! Arranged a same day collection of a 4 seater sofa and they failed to tell me that they were not collecting having told me it was a definite collection. Utterly useless company. Avoid at all costs!
22 January 2026
Unprompted review
Reply from Handy Rubbish
Dear Nix Kersley,
Thank you for the feedback, and we’re very sorry for the no-show you describe. If a same-day collection is confirmed, you should receive timely ETA updates and an immediate call if plans change. That clearly didn’t happen here, and it’s not the standard we set.
Please DM your booking reference, collection postcode, and the date/time window so we can pull the job file, review dispatch and call logs for that day, and address this with the team involved. We’re tightening real-time alerts and escalation so customers are informed promptly if a delay or cancellation becomes unavoidable.
The Handy Rubbish Team
Very happy with the service I received.
I shopped around before choosing this company. I spoke to Jessie on the phone to get a price for the three items of furniture I wanted removed. The price was confirmed by email. I had read other reviews which said that the price quoted goes up when the workers arrive, so I called back again to make sure that the price quoted was exactly what I would pay with no hidden extras. I was assured by Jessie that the price was correct. Milena and Runen came 30 minutes before the appointed time which was great for me. They were polite and helpful, and moved the items without any damage to walls in my narrow hallway. Milena took photos before and after collecting my items. All in all I was very happy, both with the price quoted and with the service I received from Milena and Rumen. I would use this company again. The price quoted was much better than others I called.
10 January 2026
Unprompted review
Reply from Handy Rubbish
Dear SER,
Thank you for the fantastic review! We’re delighted Jessie was able to confirm a clear, all-in price for your three items, and that Milena and Rumen arrived early, were polite and helpful, and navigated the narrow hallway with no scuffs. Great to hear the before/after photos and matched price gave you confidence, and that we compared well against other quotes.
If you book again, you’re very welcome to request the same rubbish removal team and we’ll do our best to arrange it. Thanks for choosing us!
The Handy Rubbish Team
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