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hanginglanterns.co.uk Reviews 3

•
TrustScore 3 out of 5

2.8

Wedding service
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Company details

  1. Wedding service
  2. Decoration and Interior Design Store
  3. Party shop

Contact info

2.8

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Appalling communication from this…

Appalling communication from this company (or lack of)!!!!
No email to say that they received my order, no customer service phone number to contact them!!
Full of ridiculous excuses as to why I didn't receive my order. Requested a refund after not receiving anything. My order was placed some time ago. Order at your risk. This company has failed to meet my expectations. I will not be purchasing anything from them again.

8 April 2026
Unprompted review
hanginglanterns.co.uk logo

Reply from hanginglanterns.co.uk

We’re very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide.

We have since addressed a number of internal issues that were affecting communication and order processing, and we are working hard to ensure this doesn’t happen again. As we were unable to fulfil your order due to damaged stock we did offer substitutes, as well as a full refund.

Your feedback is important to us, and we’re always happy to resolve any outstanding concerns directly.

Regards,
Hanging Lantern Company

Rated 5 out of 5 stars

30 Inch Large light Lanterns

I purchased two 30 inch paper lanterns and they are lovely. They make our two adjoining lounges look amazing. Super fast delivery and they were a really good price.

28 March 2022
Unprompted review
Rated 1 out of 5 stars

Refunded my order.

Refunded my order.
Haven't received any communication from the company, only from paypal!
Emailed, messaged and commented on facebook to no reply!
Disgusted!

26 September 2021
Unprompted review

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