Really poor. Ordered headboard. Tracking link sent never worked so just turned up one day. Poor quality item arrived. Have contacted them to arrange refund and return and only being gi... See more
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See what reviewers are saying
Good quality product, but long delivery time because they fabricate it when you order. It did not say that during the buying process.
Company replied
Total Scam - Looks nothing like the photos online, the wood is really cheap filmsy, the finish was really bad, the pre drilled holes don't line up. Once put together the table is so wobbly that it's n... See more
I’m extremely happy with my purchase from Hannun. The TV stand is made of solid teak wood and the quality is outstanding sturdy, beautifully finished, and full of character. The coastal style ins... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Decoration and Interior Design Store
- Garden Furniture Shop
- Living room shop
- Outdoor furniture shop
Written by the company
Somos la primera empresa española B Corp® del sector del mueble. Buscamos transformar la industria, creando una comunidad con propósito basada en el diseño honesto y coherente.
Contact info
3.4
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Good quality and customer support
The product quality was good as expected, and even though shipment was slightly delayed, they were very transparent and timely with their communication.
26 April 2024
Unprompted review
Reply from HANNUN
Hi Gianluigi,
Thanks for letting us know that you received your order and that you are happy with the product quality. We’re sorry for any inconvenience the slight delay in shipment may have caused, but we’re glad to hear that we were able to communicate with you in a transparent and timely manner.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re always here to help.
Do not order they’ll rip you off
I ordered a shelf and a picture. Shelf is €129 Picture is €20. Packaging is €15. Hannun delivered a Damaged item(Shelf) And I returned that. Hannun still charges me €15 for delivery although they delivered a damaged item. So I paid €34 for a small picture unbelievable. They do not adapt the packaging price.
Order #136134
1 April 2024
Unprompted review
Reply from HANNUN
Hello,
As we have already indicated to you by mail and as detailed in our terms and conditions of sale in point 4, shipping costs will only be refunded in case of complete return of the order due to damage during production or transport.
This means that if you decide to keep one of the items in your order and only return another, the shipping costs will not be refunded.
We are very sorry for any inconvenience this may have caused and we are here to help you with any other queries or problems you may have.
Thank you for your understanding.
Rip off, do not order at Hannun.
I ordered a shelf and the picture. Shelf is €129 Picture is €20. Packaging is €15. Hannun delivered a Damaged item(Shelf) And I returned that. Hannun still charges me €15 for delivery although they delivered a damaged item. So I paid €34 for a small picture unbelievable. They do not adapt the packaging price. I’m not going to pay €15 for the delivery of a picture because they sent me damaged item.
Order #136134
15 April 2024
Unprompted review
Reply from HANNUN
Hello,
We are very sorry to hear about your experience. We would like to clarify that we at Hannun strive to ensure customer satisfaction with every order. According to our return policy, "HANNUN will refund the price of the Product. The return costs and shipping costs of the initial order will not be refunded. In the case of a partial return, the proportional shipping costs of the initial order will not be refunded".
We understand your frustration about the damaged item. We appreciate your feedback and will take it into account to further improve our services.
Please do not hesitate to contact our customer service team if you have any further concerns or require additional assistance.
Great furniture but I'll probably never shop there again.
TDLR: the table had scratch marks but it still takes a lot of unnecessary back and forth (and me having to prove that they also shipped the legs of the wrong color, which doesn't even matter at this point) to actually return it.
Long version:
They had a table on sale, the name of the model was Sharik. I don't think they have it anymore because I got the last one.
A day later I wrote them and asked if I could cancel my order before they shipped it because I changed my mind. They replied that this was no longer possible since it's already in the logistics. It wasn't shipped out until a few days later though, but it's ok.
When it arrived, I discovered that there were marks on the table and generally the color of the table was not what I had expected (not their fault, it's just that they didn't have a picture for the color they were actually selling, and you needed to guess the color from its name, which in that case was Walnut). The legs were also different color completely.
I was actually glad because it would mean that I'm guaranteed the right of return but it actually turned out to be much more difficult than I thought.
I've sent them the photos of the scratch marks on the table to prove the defect and also to insure myself from claims from their side, and then I packed it back because they ask the photos of the ready-to-ship package too.
The automatic system for returns offered me almost 50% discount for the next purchase on the spot which was nice (I don't remember the exact number anymore, I think it was 279 euros) or around 200 euros in actual money if I kept the table. I think this is definitely the nice part and I really considered keeping it but I just didn't want it so I chose the full return option.
Then I got an email with similar offers which were actually less (I think 30% in discount or 20% cash return) and demand to prove that the legs were actually different color. Now I think this is where it went wrong because the focus shifted from the scratch marks and I'm like, hello, you've got scratch marks on the table, the color of the legs doesn't even matter anymore, just take the table back. But they are super insistent that I unpack the legs again, which I had to do this morning. I still haven't got a confirmation for the return.
29 January 2024
Unprompted review
Reply from HANNUN
Dear Danylo,
We apologise for the problems you have experienced with your order of the Sharik table. We aim to provide our customers with high quality products and a hassle free shopping experience, and we are concerned when we fail to meet these standards.
We also recognise your disappointment with the condition and colour of the legs, from what I can see, in your case it was the wrong reference.
Please be assured that we are giving priority to your return request. We apologise for any delay in the return process. Our aim is to handle returns as efficiently as possible, and it is clear that in this case we have fallen short.
We appreciate your feedback as it allows us to improve our services and customer experience. Please be assured that we take your concerns seriously and will endeavour to resolve the situation as soon as possible.
Yours sincerely,
The Hannun Support Team
All good
All good! Beautiful products (we ordered the shoe rack, coat hanger and a wall shelving), a very helpful customer service that responds quickly and personal.
Definitely coming back in the future for more Hannun!
26 January 2024
Unprompted review
Reply from HANNUN
Hey Ingwer,
We’re absolutely delighted to hear that you’ve had a great experience with Hannun! 🙂 It’s really heartwarming to know that you find our products beautiful and our customer service helpful.
Thank you for your kind words and we look forward to serving you again in the future. We can’t wait to see what you pick next from our store! 🎉
Misleading
Hannun just keeps sending me advertisements with prices that are lower than the ones I got when I click to buy it. It is misleading advertisement and they do it continuously. (it is exactly the same price for each colour, there are no variants cheaper. It is clearly misleading advertisement - if you want correct, just stop doing it - don't reply denning it sending, once again, wrong information)
23 November 2023
Unprompted review
Reply from HANNUN
We regret any confusion that has arisen in relation to the prices of our products. We would like to clarify that we are currently offering daily promotions on selected products, which may result in special prices for some colour variants.
It is important to note that when you click on a product, the price initially displayed is the lowest price by default. As you select different variants and finishes, you will be able to view the specific price for each choice.
We understand the importance of clear and transparent communication and apologise for any misunderstandings that have arisen. If you have any further questions or concerns, please do not hesitate to write to us. We are here to help you in any way we can.
We appreciate your understanding and look forward to providing you with the best possible shopping experience.
Terrible customer service
Terrible experience with their customer service. They were unable to communicate effectively with the delivery company. After more than 2 months of waiting the parcel was returned to the place of origin. We are waiting for the refund...
23 November 2023
Unprompted review
Reply from HANNUN
We sincerely regret the inconvenience you experienced with the delivery of your order and understand your frustration. We have thoroughly investigated the situation and would like to provide you with a detailed explanation of what happened.
During the delivery process, we realised that UPS was unable to complete the delivery to the address initially provided. We made several attempts to contact you to obtain an updated address and ensure that your package reached you as efficiently as possible.
Unfortunately, the response to our request for additional information came after UPS had made several unsuccessful attempts to deliver the package. As a measure to avoid further delays and to ensure that you received the appropriate compensation, we decided to promptly handle the refund.
We hope that you have received the refund in your account and would like to thank you for your patience and understanding in this process. We are sorry for any inconvenience caused and are here to help should you require further assistance.
Dishonest company - wouldn’t recommend
Ordered a table for 1500€ and delivery was supposed to take 5-6 weeks, ended up being even later than that. Table came cracked and when filing a complaint with customer service, agreed that a 40% refund was appropriate instead of returning the table, as this was the more sustainable solution . Given this email, I threw away all packaging, which meant I couldn’t return the table anymore. 1 week later refund was still not there. I followed up with customer service about the status of my refund, and they gave a bullsh*t answer about them changing supplier, and the 593€ refund they were originally going to give me is now 90€.
I was originally very excited about this company especially cause it’s B-corp, but this whole experience is such a turn off. Wouldn’t recommend at all.
4 November 2023
Unprompted review
Reply from HANNUN
Hello Wellney,
We understand the confusion and wish to clear up any misunderstanding. We regret to inform you that the term "broken" is not accurate in this case; rather, the table leg arrived damaged, but you chose to incorporate it into your table.
Due to human error, our team informed you of a 40% refund of the item. However, it is important to keep in mind that handcrafted products like this require the evaluation of the craftsman to determine the best solution.
We have been actively working to find a solution that will satisfy you. As you mentioned, you were offered the option of replacing the leg free of charge and arranging for its assembly. We even offered to pick up the leg you had at home. As a B company, this is the most favourable solution, as it would allow us to collect the damaged leg and repair it for future customers.
Our intention has always been to find a solution that leaves you satisfied. We are pleased that we were able to find a solution that is to your satisfaction. We hope you enjoy the resolution and thank you for your understanding in this process.
If you have any additional questions or need further assistance in the future, please do not hesitate to contact us, thank you for your cooperation and we hope you have a great day.
The designs are amazing
The designs are amazing, I love every piece of furniture on this store! I’m waiting to receive my first order and I will update my review based on this process
19 October 2023
Unprompted review
Promises were made, expectations were shred (unnecessarily). Serious need for process improvement
Overall I had big expectations and they were all shred along the way. Hannun you broke my heart to what i thought would be a central dining piece for the living room.
Would not repeat for main/big furniture items - too many uncertainties along the way. Could buy small stuff. Unfortunate experience to what seems like a good end-product.
- Delayed delivery: promise was 7-10 days and took them aprox a month
- Poor assembly experience: no assembly instructions given with the product, also not available online. Took them +24h to send the info, however it was poorly explained and rather incomplete
- Good end product but not very professional: Seems of good quality, but pieces of wood came with big hand-made pencil scratches - is that part of the artisanal experience?
- "Misplaced" discount policy: 15% discount offered for a 2nd purchase but no compensation for current order. Would only repeat for small "non-essential" items.
24 August 2023
Unprompted review
Reply from HANNUN
I sincerely regret the negative experiences you have had in your process with us.
Regarding delivery, we understand the importance of meeting promised deadlines and I am sorry for the delay you experienced. We are constantly working to optimise our logistical processes and minimise any inconvenience.
Regarding instructions, all instructions are available under each item on our Hannun website in the "Assembly Instructions" section.
Regarding the quality of the product, we thank you for highlighting this as positive. However, if it has arrived with scratches, we would be happy to hear from you.
We appreciate your honesty and look forward to providing you with a better experience in future interactions.
Poor quality product and packaging
Both the item (coffee table) and the box it came in came DAMAGED; broken pieces, heavily scratched wood, wobbly screws... The box was way too big for the actual item, the corners of the box were ripped open, and there was hardly any padding inside the box, which makes it unsurprising that the item came damaged.
The refund policy is not clear on the website, and customer service is only contactable via email (no Whatsapp, no phone number). Now they have finally agreed to process my refund, but they are insisting that I package the item myself with new packaging for pick up - without advice on where to source the right box or compensation for packaging.
I cannot use the old box because it was completely damaged, so now I have to find the box by myself. It sounds simple, but only wholesalers (bulk sellers) sell the size of box I need. So I have to not only pay for the box myself, but also source it myself, which shouldn't be my responsibility as a consumer when the original box was damaged in the first place.
27 September 2023
Unprompted review
Reply from HANNUN
Thank you for your feedback and we are sorry to hear about the issues with the coffee table.
You see, it is part of the returns and exchanges policy that the customer repackages the affected product precisely so that we can take care of the collection with the transport company, either for a replacement or for a return, as indicated in the conditions of sale and FAQS, as otherwise these logistics companies refuse to make any collection.
We understand that it can be a bit annoying and we are working on reinforcing the packaging so that these transport incidents, as in your case when you received the coffee table damaged, practically do not occur, and we thank you in advance for your cooperation so that we can manage any incident.
Waste of time and money!
I ordered some bedside wall shelves from the Hannun website because they looked beautiful!
When I received them, I realised that the colour wasn't what I expected. So I decided to return the items. After several email exchanges with customer service, they tried to dissuade me from returning the items by offering me a credit of 105% of the value of the goods. How can a company that claims to be environmentally responsible recommend that a customer keep an item that they won't use?
However, I decided to return the item and get my money back.
And then, to my great surprise, customer service told me that I'd have to pay €14.9 for the return, as it's written in their general sales conditions. So I end up having to pay €30 ( 14,9/ item, as the bedshelves came in 2 packages) in return costs for unused items weighing barely 5kg in total !
Avoid this website if you don't want to lose money. Very low cost customer service and guaranteed waste of time and money.
I even don't understand how this company was able to obtain the Bcorp label given its practices. No social responsibility whatsoever! And a big "I don't care" for its customers.
26 September 2023
Unprompted review
Reply from HANNUN
We are sorry to hear that your experience was not what you expected. We understand that colour is crucial, and to give you options, we offered a gift card for 105% of the merchandise value. This is part of our commitment to finding satisfactory solutions for our customers and giving you options rather than simply returning the item.
In relation to return costs, these costs are based on our established policies. We constantly review our policies to ensure that they are fair and transparent to all customers.
We appreciate your feedback as it helps us to identify areas for improvement. If there is anything else we can help you with or if you have other concerns, please let us know. We are here to help you in any way we can.
Not recommended for several reasons
Ordered 2 pieces and almost 3 months later I still haven‘t received them both. First one got damaged by shipping company (after it took the shipping company several weeks for the delivery - and myself several calls and emails), needed to be send back (even before I actually received it) to be repaired. When I finally received it after being repaired, the quality of it was rather mediocre.. pieces don‘t really fit and that’s why it was difficult to assemble. Wood also was slightly damaged and quality of wood seems rather poor. Still waiting for the second piece. Two times delay in production was communicated. Still waiting for it. Customer service is friendly and responsive but not helpful. In total wrote about 30 mails with them. Asked them several times to take a different shipping company after my bad experiences. I was also willing to pay a higher price for this. They didn‘t care about my request, just kept on sending useless email responses and excuses.
edit: I had of course again issues with the shipping company and it took again several weeks, calls and emails until they delivered the second piece. When I finally received the package and opened it, I had to realise that also this piece was damaged - probably by the shipping company, considering the damages of the packaging. And again, the design of the mirror looks good, but quality of the wood (even difficult to say if real wood) seems rather poor. At least too poor considering the price.
Wouldn‘t recommend Hannun. Prices are too high for the quality and service they can offer - and the energy and time you have to invest just for ordering a piece of furniture. Concept, designs and website appear really nice, but do actually not represent what they can offer.
11 September 2023
Unprompted review
Reply from HANNUN
We sincerely regret the difficulties you have faced in your experience with us. We understand the frustration and disappointment this has caused. We take your comments seriously and are working to improve our processes and services. We apologise for the inconvenience and discomfort you have faced.
We want to thank you for pointing out these issues, as they help us identify areas for improvement. We appreciate your patience and honesty. On the other hand, we appreciate that you have highlighted the friendly and responsive customer service. We are committed to addressing and resolving these issues so that you can have a more positive experience in the future.
We appreciate the opportunity to learn and improve, and we look forward to regaining your trust in the future.
Don't buy anything from them
Don't buy anything from them
I bought three Item from them, they send me a tv table with a wrong color,and after 4 months I still waiting for new one, the quality is awful after 4 month there is crack on the coffee table without any reason. DON'T buy anything from them.
5 September 2023
Unprompted review
Reply from HANNUN
We sincerely regret the inconvenience this situation has caused. We apologise for the inconvenience with the TV table and understand that the wait has been frustrating. We have made every effort to resolve this issue and ensure that the replacement was shipped in the best possible condition.
Regarding the cracks in the coffee table, please send us some photos to assess the situation and offer you the best solution.
Our goal is to make sure that your experience with us is a positive one. We appreciate your patience and cooperation. We are here to help you in any way we can.
Order never received
I ordered in June and still did not receive my order
When I sent a message two weeks ago, they said they had issues with some orders and it would be sent asap, but I asked for a refund last week as it's still stuck.
No one is answering for the refund even if I sent two messages about it and for now, I've lost 100 euros and still don't have shelves in my kitchen
Not normal to have delivery issues for 2 months, and the least they can do if it happens is to send a refund to the client asking for it
30 August 2023
Unprompted review
eco-friendly, handmade touch and minimalism
eco-friendly, handmade touch and minimalism look with perfect shipment
20 April 2023
Unprompted review
Reply from HANNUN
Hello Vanessa! Thank you for taking the time to share your positive experience with our product and services. We are thrilled to hear that you appreciated our eco-friendly approach, handmade touch, and minimalist design, as well as the quality of our shipment.
At Hannun, we strive to provide our customers with the best possible experience, and we take pride in creating products that not only look great but are also sustainable and environmentally conscious. We are happy to know that our efforts have not gone unnoticed and that you enjoyed our products.
Once again, we appreciate your kind words, and we hope to have the opportunity to serve you again in the future. If you have any further feedback or questions, please don't hesitate to reach out to us.
Queralt shelf not possible to install
The product arrived in time. I order 2 Queralt boards but they were very difficult to install (holes to small for the system provided) leaving me with a screw that is stuck in the wooden board and damage to my wall.
1 April 2023
Unprompted review
Reply from HANNUN
Good morning!
First of all, we apologise for the inconvenience caused.
From Hannun, our craftsmen mark the holes to indicate the area where they have to go, but they do not make the holes at all, so it is normal that the screw ends up making a bigger hole than the predetermined one.
In any case, please do not hesitate to contact our customer service team to try to find a solution to your problem.
Best regards.
Beautiful quality!
Transportation took quite long but was always communicated clearly and ahead of time. Color is a bit different (more orange) than on picture but great quality and super easy to apply. We love it!
26 March 2023
Unprompted review
Reply from HANNUN
Hello!
Thank you for taking the time to share your experience with us. We are pleased to hear that, although the shipping took a little while, you have always communicated clearly and in advance. At Hannun, we strive to keep our customers informed about the details of the shipment to ensure that they are satisfied with the service.
We regret that the color of the product was not exactly as shown in the image, we are always working to make our website pictures of products as true as possible to the products our customers get, but we are happy to hear that you are happy with the quality of the product and that it was easy to apply. We pride ourselves on offering high-quality products and are happy that you found the application process easy and straightforward.
Thank you for choosing Hannun and we look forward to continuing to provide you with exceptional products and service in the future!
Poor quality, no refund
I had ordered two corner shelfs and a bedside table. The corner shelfs were supposed to come earlier. As I wanted to go on a two week vacation and couldn't choose the date of delivery beforehand, I asked for the items to be send later. Customer Service approved it. They still came, why I had them delivered to a shop close by, and asked them to hold the package for me, so it wouldn't be send back.
Not only was there just one corner shelf, also it was badly made. The wood is of poor quality and unpolished, the screws were poorly attached.
Hannun now doesn't want to take it back or refund, because they say, that I only had 48 h to claim the damages. This has cost 40€ and I am afraid of what the nightstand that cost 80 will look like.
28 March 2023
Unprompted review
Reply from HANNUN
Hello Fatma,
Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience with our service and product. We recognise that we made a mistake in dispatching your order before the stated date, which is completely unacceptable and we apologise for any inconvenience this has caused you.
We want to do our best to resolve this situation as best we can. We have investigated your case and have contacted you by email to offer you a solution. We hope that together we can find a satisfactory solution.
Regarding the product you received, we apologise for the quality of the product. At Hannun we work with natural, handmade and eco-friendly products, and we always try to offer high quality products, but we understand that in your case we did not meet your expectations.
We would like to assure you that we take the quality of our products very seriously and will strive to make improvements in the future.
Disappointed about the quality
I just received two wooden shelfs from hannun and I am disappointed about the quality of the products. The shelf was supposed to be whole wood but in fact it’s a cheap wooden blank made of many wood chips glued together. The supposedly “natural” form of one side of the shelf board is in fact artificially carved and looks really really fake. Sorry. It was impossible to see these details from the product pictures. The returning has made too complicated and you have to pay it yourself so I didn’t return the items. Thanks to fast customer support I was still able to cancel and got a refund from another item I ordered..
15 March 2023
Unprompted review
Reply from HANNUN
Hello Laura!
Thank you for your feedback regarding the wooden shelves you received from us. We are sorry to hear that you were disappointed with the quality of the product.
We apologize for any confusion that may have arisen with regards to the construction of the shelf. The materials used to create the product are clearly stated on our website, and we always strive to provide accurate and detailed images that represent our products as closely as possible.
Regarding the artificial carving on one side of the shelf, we would like to assure you that all of our products are handcrafted by skilled artisans, and the natural variations in wood grain and texture can sometimes result in unique patterns that may not be visible in product images.
We would like to clarify that we have a very customer-friendly return policy, and if you had informed us of any defects or issues with the product within the first 48h upon receipt, we would have gladly sent you new shelves or provided a refund.
However, we understand that returning the items was inconvenient for you and we are glad to hear that our customer support team was able to assist you with cancelling your order and processing a refund for the other item.
We appreciate your feedback as it helps us to continually improve our products and services.
If you have any further questions or concerns, please do not hesitate to contact us at tienda@hannun.com.
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