Hansfords Menswear Reviews 

327
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff for providing personalized assistance and expert fashion advice during every visit. Shoppers continuously highlight the remarkably wide selection of stylish, top-quality menswear and vibrant clothing items currently available in store. Some reviewers were not happy with occasional stock limitations, such as missing specific sizes or certain clothing choices. Despite this, people consistently value the warm, welcoming atmosphere, traditional service values, and comfortable fitting garments offered daily. Many loyal patrons express their satisfaction by returning frequently to purchase wonderful gifts and wardrobe essentials.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable about available stock.... See more

Product

People report high satisfaction with the product offerings, highlighting the excellent quality and unique... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, attentive, and personal... See more

Quality

Customers had positive experiences with quality, consistently highlighting the excellent selection of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful assistance and enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopping at Hansfords restores one’s faith in the retail experience. There is an extensive selection of menswear which is of high quality. The salespersons, who have a knowledge of their stock, ar... See more

Company replied

Rated 5 out of 5 stars

Wonderful shop.Could spend several hours looking through the great selection of stock.Almost impossible to come out without making a purchase. Staff couldn't be more helpful.Highly recommended. A tota... See more

Company replied

Rated 5 out of 5 stars

I can only cut and paste my previous review from 5th August, which reads, I heave been shopping at Hansfords for years, I split my time between living in Australia and the UK and Hansfords ships... See more

Company replied

Rated 5 out of 5 stars

Always excellent service especially from Simon and Kevin. They seem to instinctively know what I want and are always courteous and polite. I feel as if we are personal friends now and am pleased that... See more

Company replied


Company details

  1. #4 of 29 best companies in Formal menswear shop
  2. #52 of 590 best companies in Clothing Shop

Written by the company

An independent family run business since 1908 specialising in premium menswear. Based in Chichester and also available online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

327 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(327)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi John - thank you for your review. We are more than happy just to chat to our customers - there's never any pressure to buy anything. So hopefully we will see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Your staff have the light humorous…

Your staff have the light humorous touoch thta brings customers back

27 November 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi John - thank you for your review. We like to think we all have a great sense of humour! Hopefully we will see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mr Wood - thank you for your lovely review. Our aim is to make all customers feel relaxed and welcome in our shop. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Excellent shop and staff so helpful.5…

Excellent shop and staff so helpful.5 stars

27 November 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Antony - thank you so much for your review. We love our customers and we're so glad it shows! We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Staff are always excellent

Staff are always excellent

27 November 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Steve - thank you so much for taking the time to leave us a review. I will pass your comments on to the team, and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Great service yet again

Staff very helpful and clothing great quality, just what you expect from a great shop. Keep it up.

11 November 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Richard - many thanks for taking the time to leave us a review. We are so happy that you had a great shopping experience with us and we look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Great service

7 November 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Ross - many thanks for your review. Our staff all pride themselves on giving great customer service. We hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Excellent in store service

Excellent in store service from Elizabeth.

4 November 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mr Hill - many thanks for your review. I will ensure your lovely comments are passed on to Liz. We hope to see you again soon. Kind regards, Rachel.

Rated 5 out of 5 stars

Fast and good value

Fast and good bskue

6 November 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Bob - many thanks for your review. We appreciate our customers taking the time to review our goods and service. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Very helpful sales assistant.

Very helpful sales assistant.
Good choice of all clothing.

5 November 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Sue - many thanks for your review. It was a pleasure to help you find a suitable shirt, and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

The superb collection of menswear is…

The superb collection of menswear is always upto date and vibrant. The staff are extremely friendly and helpful, with my selection, which always reassuring for me.
I have bought myself a wonderful Aaron woollen jumper, British made which is of excellent quality. It's a bit like Waterstones, you cannot leave without buying a book or two.😊

31 October 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Nick - many thanks for your lovely review. I hope you enjoy wearing your lovely new jumper and we look forward to seeing you again. Kind regards, Rachel

Rated 5 out of 5 stars

I came into Hansfords looking for a…Christmas present

I came into Hansfords looking for a jacket/ cardigan for my partner- I’ve previously bought two that he really liked from you and as he wears them all the time wanted a smart replacement!
As I was looking one of the gentleman there asked if he could help me- having explained what I was looking for he took me to the appropriate place where to my delight and relief was the exact jacket I was looking for. He couldn’t have been more helpful it was a pleasant shopping experience.

4 November 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Viv - thank you so much for taking the time to write a review. I have passed on your comments to Mike, who is our newest member of staff. We hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Very helpful to my needs and got me the…

Very helpful to my needs and got me the the best size quickly

3 November 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Phil - many thanks for your review. We hope you enjoy wearing your beautiful shirt and we hope to see you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

A gift for my husband.

A gift for my husband.
We had seen the jacket style in a shop but didnt have the size.So happy we got this from you.
A really beautiful jacket.

29 October 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Linda - thank you for your lovely review. We are so pleased that the jacket was just the ticket! We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Quality Items

Made welcome - no pressure - no hassle. Great selection

30 October 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Bernie - many thanks for your review. We believe that the products sell themselves! We hope to see you again in the future. Kind regards, Rachel

Rated 5 out of 5 stars

Once again great service

Once again great service and a wide choice of quality garments. Thank you.

31 October 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Chris - thank you for your review. We have lots of lovely new stock in at the moment and we are glad you found something you liked. We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Quality men’s clothing

Traditional and experienced sales staff

30 October 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Mr Hart - thank you so much for taking the time to leave us a review. I will pass your comments on to the team. We look forward to seeing you again soon. Kind regards, Rachel

Rated 5 out of 5 stars

Very good service

Very good service

29 October 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Philip - thank you so much for your review. We are delighted to hear that you found our customer service very good, and we hope to see you again in the future. Kind regards, Rachel

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly staff helped me to find exactly the new pair of trousers I wanted.

28 October 2025
Hansfords Menswear logo

Reply from Hansfords Menswear

Hi Barry - thank you for your kind review. Our staff all take pride in helping our customers find just the right thing. We look forward to seeing you again in the future. Kind regards, Rachel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look