Hansø Home Reviews 988

I spoke with Kyle in Hanso customer service and he was excellent! Due to the HOA denial due to color, I had to change the order to reflect a color change. He was professional, kind and very helpful.... See more

Outstanding and prompt customer support from deciding on the pergola to after purchase support. Ryanne promptly got back to me and helped with an issue , she was courteous and respectful, along with... See more

We received the pergola shipment in good order. Our contractor erected the pergola in a little over 4 hours. We were pleased with the appearance of the pergola on our property. It functions much bette... See more

Hanso's Customer Service has been exceptional every time I've had to work with them. In fact, I'm quite happy that i chose Hanso for our remodel. * The ordering process was easy. * At the time t... See more

I made several calls to Hanso regarding a bunch of boxes being delivered to me that I did not order. Someone at Hanso mistakenly sent someone else's order to me Jaso was very grateful to be not... See more

We love our Hanso pergola! The purchase experience was amazing. We were unsure of what pergola to purchase, the dimension and color. Ken was our Hanso Home consultant and he was fantastic. His pr... See more

I contacted Hanso support via email asking for the total weight of a 10'x13' pergola with a motorized roof and sunshades on all four sides. The response was received in less than an hour, and the info... See more

We had a great consultative purchase experience with Hanso. Our customer service rep and his in-depth knowledge of the product, color schemes and installation process gave us great confidence in the f... See more

I received my Hanso delivery in perfect condition. The assembly was pretty simple.Maybe 10 hours to complete, And that was mostly me doing the work myself. I had ordered 2 sunshades, that didn’t fit m... See more

Wrong information provided while ordering the product . Forcing to pay whole amount before get the product delivered which is completely opposite what the sales person said while ordering. John Paul... See more

Hanso has a great design to their pergola, as well as precise engineered pieces that fit well when assembling. All elements of the finished pergola, from the columns, to the support beams, operable l... See more

SCAM ALERT! Ordered in March, was told may delivery. June 1 was told September delivery. Asked to cancel order but they never refunded it and stopped returning calls. Then they emailed an offer to del... See more

Best pergola ever. Our handymen have installed many pergolas similar to this one. They said it was super easy to put together and was only missing two of the concrete anchors. They had some on their t... See more

In spite of unexpected delays, beyond Hanso’s control, due to availability of shipping spaces, Kyle and other employees have made every effort to keep us informed and have followed up with email... See more

Price was very fair and the communication was professional. Everything from the flawless delivery to the easy assembly made me know I made the right choice. All through the transaction all the reps... See more

Great company to work with. . Answered promptly any concerns I had and when a wrong part was delivered that got right on it and it should be here any day to complete the structure. The person putting... See more

We were treated very respectfully by all individuals from Hanso. They worked with us to resolve the issue we had with the retractable screens. I cannot say enough good about all involved. Hanso ca... See more

I wanted to order an additional shade to add to my original order. I got a quick response via email and then an invoice the next working day. He also followed up with a phone call and was able to a... See more

Ken at Hanso made the entire ordering process quick and easy. He was highly attentive to every detail and promptly answered all our questions. The customer support from Hanso was outstanding—truly the... See more

I purchased my pergola from Hanso nearly a year ago and just now got around to building it. While going through the parts, I realized we were missing the base plates. Usually this would be a long disc... See more

The whole experience of ordering the Pergola and receiving it is great. Customer service is superb. They answered all my questions . The delivery was delayed due to transportation shortage. The packi... See more

Ordering was easy, many good reviews, great price for a quality product, and incentives offered at the time made the choice extra nice. The wait time for delivery was accurate, about 14 weeks. At th... See more

JohnPaul was terrific! I knew what I wanted to order, but was worried about paying without knowing when delivery would occur. JohnPaul arranged for expedited delivery, and guided me through the purch... See more

Company keeps pushing back delivery date. Waiting over 7 months with no confirmed date of delivery. One employee blamed it on the tariff situation and another blamed it on warehouse restructuring.... See more

I have yet to assemble and install the pergola that my client ordered, but if the product is anything like the customer service I'm certain that both my client and I will be very happy. I've asked for... See more

When I spoke with Ken, and expland my situation regarding the 10" shade that I did no receive in shipment of my pergola. Onces Ken found my accunnt, and research the data on the account.... See more

Ken (Customer Support) is phenomenal. He is courteous, diligent and responsive. Highly adept and ensures follow-thru and follow-up to questions. He was quick and thorough in amending our order for a M... See more

Overall the company was a good communicator. There was a period where tariffs (per the company) caused shipping uncertainly and the communication about shipping status was unreliable. Product seems to... See more

I was promised my Pergola in May, and it was delayed until end of July. Unacceptable. They gave me a $500 discount on the order as an apology, but this is just so annoying, and all too familiar as oth... See more

I have nothing but good things to say about Hanso customer service but especially Bernadette from support. I had some leaking problems that she was able to remedy for me and did it immediately. It t... See more

Ken was really helpful, he didn’t say no or was negative in the slightest which was greatly appreciated. He answered all my questions, anything else I’m going to calling for, I’d like to deal with Ken... See more

Kyle has been wonderful to work with regarding my request to have Hanso send replacement speakers. I received white bluetooth speakers rather than the dark gray (to match my pergola) which I had orde... See more

We have a Hanso 13x13 pergola that we just love! We use it every day. Its strong and sleek in design. We receive compliments all the time and strongly recommend Hanso to everyone. We received a So... See more

Hanso was helpful in creating a quote and helping me decide the best options for my pergola. Though the lead time is longer than I would like, I understand that good stuff takes time. Looking forwar... See more

There was a mistake in our delivery of a Hanso Pergola. I reached out to customer support and got a personal call from Ken at Team Hanso. He gave me a couple of options and then took care of the issue... See more

I placed an order with a sales representative named John Paul Cadao (I’m not sure if this is his real name or an alias). He offered split payments: the first payment was due at the time of the ord... See more

We were well informed on how long it takes to receive our Pergola, it was well worth the wait ! We ordered in the fall so it would be ready for spring season. The packaging was pristine and not a sing... See more

I have been in touch with Ken about our shipping date and estimate delivery date. He has been amazing at keeping me in the loop!! Also, we just found out our pergola should be to our house before ou... See more

Had a few questions regarding the pergola purchase and delivery. John Paul was very helpful with answering everything I was concerned about. I’ll add to this review when I receive the pergola and asse... See more

We ordered and paid for our pergola two months ago. Other than one email acknowledging our order and payment, we have received no updates on our order and when we can expect it. Multiple calls to the... See more

This review is for customer service as I have yet received the product. John Paul,was very helpful in answering all of my questions and getting the order correct for what we wanted. Hoping the deliver... See more

This pergola is absolutely incredible!!! I was nervous to spend that much online without seeing the product, but it is well worth it. Arrived in many boxes, easy to put together, SO well made, sturdy,... See more

What good is it to offer a great product that they can’t actually deliver to you?? Really poor customer service, a sense this company is overwhelmed waiting for product from China. It’s now been six m... See more

We have been promised for months that are unit will be in and lured by incentives that have disappointing to say the least. They have had my 14k for four months and we can't get a solid answer as to... See more

I was able to quickly reach an agent. The agent was knowledgeable and answered all my questions. She offered to send me a video on the installation of the motorized pergola. My only suggestion woul... See more

I just spoke with Ken in customer support and he quickly helped with my issue. The heater that was sent with my pergola was damaged in shipping and Ken arranged for the return and a new one to be sent... See more

Install went smooth and the product looks nice. However, shipping was a struggle and took so long. I had to state whether or not I was ok waiting even longer...? Interesting question to ask a customer... See more

Great customer service! They look great and can be built by 2-3 people. Very sturdy and well built. The adjustable slats work excellent (just don’t over tighten during construction), sun shades work g... See more

Laura and her group are very professional and knowledgeable to coordinate Specially Raph, Ken and Kyle Thank you for your hard work

The representative that assisted me with my question and concerns was very professional and polite. He provided answers to all my questions and I feel good about the way he responded. Thank you for yo... See more

There was absolutely now communications from Hanso about my order after the purchase. No updates as per their own site saying that I would receive updates about the progress of my order. When I cal... See more

F Ratings on BBB, been waiting weeks for a refund all agreed to in writing Nov 8 and never returned funds Dec 1. CSRs never processed refunds and are impossible to deal with. Buy a pergola somewhere... See more

We have no problems with delivery and ordering. Good customer service. Instructions are easy to follow but finite illustrations could be a bit enlargement. Instructions could be more expounded. No par... See more

I purchased my Hanso Pergola and was very excited when the flatbed truck pulled up. A day passed before I opened the boxes to begin errecting the pergola. Everything was going smoothly until we beg... See more

I have managed large global businesses for almost 25 years - with ownership of service and customer support functions. Without question, Bernadette would be an instant hire for any of those organizat... See more

Ken was really attentive and care to respond the inquires on my order. He gave me clear expectations on my order and allow me to contact him directly for further questions and follow up. Great custo... See more

Bernadette provided excellent customer service. She gets five stars for her efforts. She was very pleasant and quick to respond to our inquiries about the status of our orders. I did not provide a... See more