Hanson Electrical and Kitchens Reviews 761

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, both in-store and during delivery. Many highlight the excellent service, from easy online ordering and a good selection of products to efficient delivery and installation. People appreciate the clear communication, timely updates, and the care taken by delivery teams. However, some people were dissatisfied with kitchen installations, citing issues like incomplete projects, incorrect measurements, wrong colored panels, and delays. There were also mentions of rubbish being left behind and last-minute changes to delivery schedules.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the friendly and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and... See more

Service

Customers consistently report positive experiences with the service. Reviewers praise the helpful attitude... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the wide selection of brands and... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to give Hanson Electrical a try for the first time after an unhappy experience with a big name company (they shall remain nameless!). Overall very happy - website was easy to use, good selecti... See more

Company replied

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied


Company details

  1. #35 of 193 best companies in Electronics store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

761 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I received a telephone call giving me a…

I received a telephone call giving me a 4 hour window for delivery of my new washing machine. This was helpful because I haven't moved into the house yet and I needed to get from Hull to Bridlington.
The delivery guys were pleasant and cheerful. They were quick and efficient.
Thankyou

28 March 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Karen.

Rated 5 out of 5 stars

Professional and polite

Arrived at specified time
Delivered to exactly where we wanted it
Very polite and professional
Would definitely recommend this company

20 February 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Deborah.

Rated 5 out of 5 stars

Great service

Great service. Local company. Competitive prices. Really great to be able purchase new washer, to be able to sort any problems easily. Would definitely recommend

10 February 2023
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Susie for the great review.

Rated 5 out of 5 stars

Cannot recommend this company highly enough…

Cannot recommend this company highly enough!!

My mums fridge freezer ceased working the day before New Year's eve and I was doubtful, due to the bank holiday, that we would be able to get a replacement from anywhere within the week let alone the following day, however I rang Hanson's and spoke to Laura who couldn't have been more helpful and understanding of my elderly Mums plight.
She was able to view the item in their showroom and
they delivered the following day, on time and after a courtesy call when they were a short distance away.
Adam the delivery driver again couldn't have been more helpful and engaging and both these staff are a credit to the company.
It is great to find that a company does still exist with proper traditional customer care at its core and I cannot thank them enough for their excellent service.

31 December 2022
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Claire.

Rated 5 out of 5 stars

I can't recommend this company and Ryan enough, Ryan designed our dream kitchen and it was stress free from beginning to end.

I can't recommend this company enough. We got our kitchen from here along with all the appliances. Ryan designed our dream kitchen, I can't recommend him enough. The service we received is fantastic and nothing is too much trouble. Ant the kitchen fitter was great too and again did a 100% perfect job. We had a couple of queries recently and again I am blown away with Ryan's amazing customer service . The aftersales customer service is great. You often find once the sale has gone though companies no longer care. Well this is not the case with this company, nothing is too much trouble and it gives you 100% confidence to shop with them again and again. Highly recommend.

2 August 2022
Unprompted review
Rated 5 out of 5 stars

No problems

Ordered a Hotpoint dishwasher online, easy process and delivered when arranged, no problems

13 December 2022
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the review.

Rated 5 out of 5 stars

If I can I always like to spend my…

If I can I always like to spend my money locally if possible instead of going to a larger chain..I have had various white goods from Hansons, never an issue, always arrive when they say, phone call before when they on their way, polite delivery people…..

20 December 2022
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Stephen.

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