Hanson Electrical and Kitchens Reviews 756

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the excellent service, noting the efficiency and ease of their overall experience, from ordering to delivery. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the quality of the products. However, some customers also noted issues with kitchen installations, mentioning delays, incorrect measurements, and wrong product specifications. A few other people also felt that communication regarding delivery and project timelines could be improved, leading to inconvenience and frustration.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the friendly, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Consumers find service to be positive, highlighting the helpful and professional attitude of staff. Many... See more

Product

Customers consistently note positive experiences with products. Many reviewers praise the wide selection of... See more

Order

People report positive experiences with order. Customers found the online ordering process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Enormously helpful staff at Hanson Electrical, Willerby Road. All our questions answered, easy online ordering then many thanks to them for allowing us to have our old appliance taken away at a later... See more

Company replied

Rated 5 out of 5 stars

After some time of trying to get microwave for my now broken Neff microwave Tom at Willerby store did a great job of explaining product & sizing it correctly for us after numerous attempts from on lin... See more

Company replied

Rated 5 out of 5 stars

This is a great example of why we need more companies like Hanson Electrical and not online shopping. I am single and I don't have a clue about appliances. The staff were amazing, the prices were very... See more

Company replied

Rated 5 out of 5 stars

The store has a wide selection of brands and products, Tommy was very knowledgeable and helpful. The delivery staff were also friendly and efficient. We were really impressed with the handling of an e... See more

Company replied


Company details

  1. #35 of 192 best companies in Electronics store

Written by the company

IN THE BUSINESS FOR OVER 33 YEARS!! Hanson Electrical was formed in 1986 and is now the biggest independent domestic appliance retailer in the Hull area. You can buy from our huge range online or visit our fantastic showrooms on Willerby Road, or Holderness Road in Hull. We display the best appliances from all of the major manufacturers for you to see and touch. We keep a large selection of appliances in stock in our warehouse and also operate a Click and Collect service, where we reserve items for customers. You can order online and check for a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a prompt delivery service. Our knowledgeable and helpful sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant and still so after three years

Three years on, our kitchen from Hanson Electrical and Kitchens remains of a very high quality with zero issues. This is thanks in large part to Steve, whose planning was absolutely brilliant. The layout is spot on, and our kitchen works so well. The delivery and fitting went very smoothly, and the store manager, Tom, provided sound advice on appliances by finding the balance between cost and functional while maintaining quality. I highly recommend Hanson if your after a new Kitchen!

(Date doesn't reflect fitting date because of trust pilot limitations)

24 August 2024
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Andy for this great review.

Rated 5 out of 5 stars

Willerby

Willerby, Hull store. Helpful instore and best delivery service I have ever experienced. Earlier than expected, efficient delivery and removal of old appliance. Really friendly pleasant delivery men. Can't praise highly enough.

20 August 2025
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review.

Rated 5 out of 5 stars

New Bosch washing machine

Polite and efficient service from ordering to installing. Costs very competitive. Highly recommended

3 August 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you John for the great review.

Rated 5 out of 5 stars

First class service

From visiting the shop, chatting to the assistant regarding types of washing machine and our budget to delivery everything was first class, thankyou Hanson Holderness Road Hull.

31 July 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Trevor.

Rated 5 out of 5 stars

Great item bought at a very competitive price

Great item bought at a very competitive price. The two guys who delivered and installed my new dishwasher couldn't have been more courteous and helpful. I would definitely buy from Hanson Electrical again.

26 July 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Keith for the great review

Rated 5 out of 5 stars

Fabulous service

Fabulous service! My fridge freezer stopped working on the Sunday evening. I ordered online and received next day delivery before lunchtime.

20 July 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thanks for the great review Rachel.

Rated 1 out of 5 stars

Compromised kitchen experience

Unfortunately we are into are second month of an incomplete kitchen and it looks like we may enter a third.

From the original design differing, to the units been different colours we are building quite an impressive list of snags.

Damaged units,
Exposed extractor fan
Quartz unit 10mm short all the way round
Wrong coloured panels
Units measured incorrectly
Original design differing
Rubbish been left behind for a couple of weeks.
Not delivering the kitchen when they said they would, resulting in taking time off work. Works planned moved further in the week with little notice.

On first attempt at complaining the kitchen manager, denied remembering conversations, tried to blame my husband for his mistakes, tried to reference other customers experiences in an attempt to make my claims feel irrelevant.

These complaints have since been addressed, all of which are been dealt with but not without compromise. I have damaged internal units propped up with wood, a make shift panel to hide an extractor fan, a smaller kitchen plan that I originally planned for, meaning I need decorators in to fix damaged walls.

We are currently waiting on the quartz company to re template and refit and more units coming from Germany.

Personally I wouldn’t recommend using this company unless your comfortable with having to complain and waiting 3 months for completion

18 July 2025
Unprompted review
Rated 5 out of 5 stars

The best!

Everything was just so simple, from ordering online to my item being delivered.
The service was first class, efficient and smooth.
I really won't go anywhere else for my electrical goods now.

25 June 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Neil for the great review.

Rated 5 out of 5 stars

Washer

Excellent delivery, very fast , drivers very helpful

22 May 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Christine.

Rated 5 out of 5 stars

Great product

Great product, fast delivery, helpful experienced staff. Lovely stuff.

6 May 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for the great review Stuart.

Rated 5 out of 5 stars

Great service and price

We needed a new washing machine quickly after ours broke down. It was hard to find many places that had one in stock that could deliver next day but Hanson could. They even called us to advise us of morning delivery slot so we didn'thave to wait in all day. Very impressed and would definitely buy from them again.

29 April 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you Belinda for taking the time to leave us this great review.

Rated 5 out of 5 stars

Happy in the end!

Just had a kitchen installed which didn’t go exactly to plan,not the fault of Hansons I may add,but dealing with Chris at Hansons and Shane from their installers has been a very satisfying experience and my wife and I are very happy with the experience.

1 May 2025
Unprompted review
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you so much for your great review! We're thrilled you had a positive experience and truly appreciate your support. If there's anything we can do to make it a full five stars next time, we'd love to hear your thoughts!

Rated 5 out of 5 stars

Exceptional service

Great service. Ordered online and site was easy to navigate, delivery time was speedy (offering next day service for small fee). A courtesy call followed the next day to confirm order and delivery.
This is the first time I have used Hanson but will definitely be using in the future and would highly recommend.

14 April 2025
Hanson Electrical and Kitchens logo

Reply from Hanson Electrical and Kitchens

Thank you for taking the time to leave us this great review.

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