Happy Doors Reviews 

88
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally simple online ordering process, the availability of helpful and accurate color swatches, and the prompt delivery of securely packaged items that arrive completely without damage. People are especially pleased with the exceptional product quality, precise custom measurements, and beautiful finishes that perfectly match their existing kitchen and bedroom furniture, making home renovations much easier. However, some people mentioned encountering frustrating issues such as unexpected delivery delays, incorrect item dimensions, or invalid product configurations that required extra time, patience, and customer service communication to fully resolve and correct.

What people talk about most

Product

Customers expressed great satisfaction with the product, highlighting the secure packaging, precise custom... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website makes everything clear and... See more

Quality

Consumers find quality to be exceptional, expressing widespread satisfaction with the flawless finish,... See more

Delivery service

Customers consistently note positive experiences with delivery service, mentioning that items arrive on time... See more

Service

Reviewers mention positive feedback about service, noting quick responses, helpful staff with dimensions, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased wardrobe doors and drawer fronts for a bespoke bedroom set. Absolutely love them, I wanted a handle less option and after looking online found the perfect style and colour. My joiner phone... See more

Rated 5 out of 5 stars

From my initial enquiry on line supplying photos of our damaged doors and asking if they did the same door type and colour they promptly replied and provided a guide estimate and suggested sending... See more

Rated 5 out of 5 stars

I had a very positive experience with Happy doors . Good price .good communication. Delivered on time . Doors are all of good quality.no damage. No missing parts. And fitting went well. Highly reco... See more

Rated 5 out of 5 stars

I had 2 orders with Happy Doors. Firstly they sent out free colour samples so I could match up with existing units and sure enough they all did perfectly. All doors and drawers came will good prot... See more


Company details

  1. Kitchen supply shop
  2. also in
  3. Cabinet Shop
  4. Door shop
  5. Home Furniture Shop
  6. Home improvement shop
  7. Kitchen Furniture Shop

About Happy Doors

Written by the company

𝗛𝗮𝗽𝗽𝘆 𝗗𝗼𝗼𝗿𝘀 𝗮𝗿𝗲 𝘁𝗵𝗲 𝗺𝗮𝗱𝗲 𝘁𝗼 𝗺𝗲𝗮𝘀𝘂𝗿𝗲 𝗿𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁 𝗸𝗶𝘁𝗰𝗵𝗲𝗻 𝗰𝘂𝗽𝗯𝗼𝗮𝗿𝗱 𝗮𝗻𝗱 𝘄𝗮𝗿𝗱𝗿𝗼𝗯𝗲 𝗱𝗼𝗼𝗿 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁. 𝗕𝘂𝘆 𝘆𝗼𝘂𝗿 𝗿𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁 𝗸𝗶𝘁𝗰𝗵𝗲𝗻 𝗮𝗻𝗱 𝘄𝗮𝗿𝗱𝗿𝗼𝗯𝗲 𝗱𝗼𝗼𝗿𝘀 𝘁𝗼𝗱𝗮𝘆.

𝘖𝘶𝘳 𝘳𝘦𝘱𝘭𝘢𝘤𝘦𝘮𝘦𝘯𝘵 𝘥𝘰𝘰𝘳𝘴 𝘢𝘯𝘥 𝘥𝘳𝘢𝘸𝘦𝘳 𝘧𝘳𝘰𝘯𝘵𝘴 𝘢𝘳𝘦 𝘢𝘷𝘢𝘪𝘭𝘢𝘣𝘭𝘦 𝘪𝘯 𝘣𝘰𝘵𝘩 𝘴𝘵𝘢𝘯𝘥𝘢𝘳𝘥 𝘢𝘯𝘥 𝘤𝘶𝘴𝘵𝘰𝘮 𝘴𝘪𝘻𝘦𝘴 𝘵𝘰 𝘧𝘪𝘵 𝘵𝘩𝘦 𝘮𝘢𝘫𝘰𝘳𝘪𝘵𝘺 𝘰𝘧 𝘬𝘪𝘵𝘤𝘩𝘦𝘯 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺 𝘴𝘵𝘢𝘯𝘥𝘢𝘳𝘥 𝘤𝘢𝘣𝘪𝘯𝘦𝘵𝘴 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘉&𝘘, 𝘐𝘬𝘦𝘢, 𝘞𝘪𝘤𝘬𝘦𝘴, 𝘏𝘰𝘸𝘥𝘦𝘯𝘴 𝘑𝘰𝘪𝘯𝘦𝘳𝘺, 𝘞𝘳𝘦𝘯, 𝘏𝘰𝘮𝘦𝘣𝘢𝘴𝘦, 𝘔𝘢𝘨𝘯𝘦𝘵, 𝘉𝘦𝘯𝘤𝘩𝘮𝘢𝘳𝘹, 𝘔𝘍𝘐, 𝘍𝘰𝘤𝘶𝘴, 𝘛𝘦𝘹𝘢𝘴, 𝘔𝘰𝘣𝘦𝘯, 𝘚𝘱𝘳𝘪𝘯𝘨 𝘙𝘢𝘮 𝘢𝘯𝘥 𝘪𝘯𝘥𝘦𝘱𝘦𝘯𝘥𝘦𝘯𝘵 𝘳𝘦𝘵𝘢𝘪𝘭 𝘳𝘢𝘯𝘨𝘦𝘴.

𝗪𝗛𝗔𝗧 𝗪𝗘 𝗕𝗘𝗟𝗜𝗘𝗩𝗘 𝗜𝗡
𝙈𝙖𝙠𝙞𝙣𝙜 𝙃𝙤𝙢𝙚𝙨 𝙃𝙖𝙥𝙥𝙮.

𝗤𝗨𝗔𝗟𝗜𝗧𝗬
𝘔𝘢𝘥𝘦 𝘪𝘯 𝘵𝘩𝘦 𝘜𝘒, 𝘸𝘦 𝘢𝘳𝘦 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘵𝘩𝘦 𝘩𝘪𝘨𝘩𝘦𝘴𝘵 𝘲𝘶𝘢𝘭𝘪𝘵𝘺 𝘢𝘯𝘥 𝘩𝘢𝘷𝘦 𝘢𝘤𝘩𝘪𝘦𝘷𝘦𝘥 𝘵𝘩𝘦 𝘩𝘪𝘨𝘩𝘦𝘴𝘵 𝘱𝘰𝘴𝘴𝘪𝘣𝘭𝘦 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺 𝘴𝘵𝘢𝘯𝘥𝘢𝘳𝘥, 𝘍𝘐𝘙𝘈 𝘎𝘰𝘭𝘥 𝘤𝘦𝘳𝘵𝘪𝘧𝘪𝘤𝘢𝘵𝘪𝘰𝘯. 𝘞𝘪𝘵𝘩 𝘰𝘶𝘳 6 𝘺𝘦𝘢𝘳 𝘨𝘶𝘢𝘳𝘢𝘯𝘵𝘦𝘦, 𝘰𝘶𝘳 𝘳𝘦𝘱𝘭𝘢𝘤𝘦𝘮𝘦𝘯𝘵 𝘬𝘪𝘵𝘤𝘩𝘦𝘯 𝘢𝘯𝘥 𝘸𝘢𝘳𝘥𝘳𝘰𝘣𝘦 𝘥𝘰𝘰𝘳𝘴 𝘸𝘪𝘭𝘭 𝘨𝘪𝘷𝘦 𝘺𝘰𝘶 𝘦𝘢𝘴𝘦 𝘰𝘧 𝘮𝘪𝘯𝘥 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘶𝘵𝘶𝘳𝘦.

𝗦𝗨𝗦𝗧𝗔𝗜𝗡𝗔𝗕𝗜𝗟𝗜𝗧𝗬
𝘏𝘢𝘱𝘱𝘺 𝘋𝘰𝘰𝘳𝘴 𝘢𝘳𝘦 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘴𝘰𝘶𝘳𝘤𝘪𝘯𝘨 𝘢𝘯𝘥 𝘱𝘳𝘰𝘮𝘰𝘵𝘪𝘯𝘨 𝘵𝘩𝘦 𝘴𝘶𝘴𝘵𝘢𝘪𝘯𝘢𝘣𝘭𝘦 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘰𝘧 𝘧𝘰𝘳𝘦𝘴𝘵𝘴. 𝘔𝘰𝘴𝘵 𝘰𝘧 𝘵𝘩𝘦 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴 𝘸𝘦 𝘴𝘦𝘭𝘭 𝘢𝘳𝘦 𝘍𝘚𝘊® 𝘢𝘯𝘥 𝘗𝘌𝘍𝘊𝘛𝘔 𝘤𝘦𝘳𝘵𝘪𝘧𝘪𝘦𝘥 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴.

𝗧𝗥𝗨𝗦𝗧
𝘞𝘦 𝘤𝘰𝘶𝘭𝘥 𝘯𝘰𝘵 𝘣𝘦 𝘮𝘰𝘳𝘦 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘪𝘯 𝘣𝘦𝘴𝘱𝘰𝘬𝘦 𝘣𝘦𝘥𝘳𝘰𝘰𝘮 𝘧𝘶𝘳𝘯𝘪𝘵𝘶𝘳𝘦 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘒𝘪𝘵𝘤𝘩𝘦𝘯 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺 𝘪𝘯 𝘨𝘦𝘯𝘦𝘳𝘢𝘭. 𝘞𝘦 𝘢𝘭𝘸𝘢𝘺𝘴 𝘢𝘪𝘮 𝘧𝘰𝘳 100% 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯.

𝗘𝗔𝗦𝗬 𝗜𝗡𝗦𝗧𝗔𝗟𝗟𝗔𝗧𝗜𝗢𝗡
𝘞𝘦 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘺𝘰𝘶 𝘨𝘦𝘵 𝘺𝘰𝘶𝘳 𝘩𝘪𝘯𝘨𝘦 𝘩𝘰𝘭𝘦𝘴 𝘥𝘳𝘪𝘭𝘭𝘦𝘥 𝘣𝘺 𝘶𝘴. 𝘐𝘵 𝘮𝘢𝘬𝘦𝘴 𝘪𝘯𝘴𝘵𝘢𝘭𝘭𝘪𝘯𝘨 𝘰𝘶𝘳 𝘥𝘰𝘰𝘳𝘴 𝘦𝘢𝘴𝘺, 𝘢𝘯𝘥 𝘵𝘩𝘦𝘺 𝘤𝘢𝘯 𝘣𝘦 𝘪𝘯𝘴𝘵𝘢𝘭𝘭𝘦𝘥 𝘪𝘯 𝘭𝘦𝘴𝘴 𝘵𝘩𝘢𝘯 5 𝘮𝘪𝘯𝘶𝘵𝘦𝘴 𝘱𝘦𝘳 𝘥𝘰𝘰𝘳 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘵𝘰𝘰𝘭𝘴.

𝙄𝙛 𝙮𝙤𝙪𝙧 𝙠𝙞𝙩𝙘𝙝𝙚𝙣 𝙞𝙨 𝙡𝙤𝙤𝙠𝙞𝙣𝙜 𝙬𝙤𝙧𝙨𝙚 𝙛𝙤𝙧 𝙬𝙚𝙖𝙧, 𝙮𝙤𝙪 𝙢𝙞𝙜𝙝𝙩 𝙗𝙚 𝙩𝙝𝙞𝙣𝙠𝙞𝙣𝙜 𝙤𝙛 𝙬𝙖𝙮𝙨 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙪𝙥𝙙𝙖𝙩𝙚 𝙞𝙩 𝙬𝙞𝙩𝙝𝙤𝙪𝙩 𝙝𝙖𝙫𝙞𝙣𝙜 𝙩𝙤 𝙝𝙞𝙧𝙚 𝙞𝙣 𝙥𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡𝙨 𝙤𝙧 𝙨𝙥𝙚𝙣𝙙 𝙩𝙝𝙤𝙪𝙨𝙖𝙣𝙙𝙨 𝙤𝙣 𝙖 𝙧𝙚𝙛𝙞𝙩. 𝙊𝙣𝙚 𝙬𝙖𝙮 𝙩𝙝𝙞𝙨 𝙘𝙖𝙣 𝙗𝙚 𝙖𝙘𝙝𝙞𝙚𝙫𝙚𝙙 𝙞𝙨 𝙗𝙮 𝙨𝙞𝙢𝙥𝙡𝙮 𝙧𝙚𝙥𝙡𝙖𝙘𝙞𝙣𝙜 𝙮𝙤𝙪𝙧 𝙘𝙖𝙗𝙞𝙣𝙚𝙩 𝙙𝙤𝙤𝙧𝙨 𝙩𝙤 𝙜𝙞𝙫𝙚 𝙩𝙝𝙚 𝙨𝙥𝙖𝙘𝙚 𝙖 𝙣𝙚𝙬 𝙡𝙚𝙖𝙨𝙚 𝙤𝙛 𝙡𝙞𝙛𝙚, 𝙖𝙣𝙙 𝙩𝙝𝙞𝙨 𝙘𝙖𝙣 𝙗𝙚 𝙙𝙤𝙣𝙚 𝙗𝙮 𝙮𝙤𝙪𝙧𝙨𝙚𝙡𝙛 - 𝙞𝙩 𝙞𝙨 𝙚𝙖𝙨𝙞𝙚𝙧 𝙩𝙝𝙖𝙣 𝙮𝙤𝙪 𝙩𝙝𝙞𝙣𝙠

𝗛𝗲𝗮𝗱 𝘁𝗼 𝗛𝗮𝗽𝗽𝘆 𝗗𝗼𝗼𝗿𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻!

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4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

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4.4

All reviews

(88)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

Their Couriers take zero care of your doors!

Firstly I was told my doors were arriving on a particular day, so I had arranged time off work to accept the delivery as, at close to £800 worth of doors, they needed to be signed for. Then the courier sent me a text at 9:30am (whilst i was in work) saying they would be delivered that morning !?!
I immediately rang Happy Doors customer service and got through to Megan Cowley (who by the way is the only thing that was good about my experience with Happy Doors). She attempted to stop the delivery but could not get hold of the driver of their 3rd party delivery courier (we will come back to this). I said i was concerned that they would just leave them on the front or down the side of the house and it was raining so the MDF doors would get damp and swell ruining them as the packaging was unlikely to be waterproof. "She said they can't deliver if you are not is as they have to be signed for".
Anyway - I got home after work and to my shock their chosen courier had disregarded the instructions and dumped the doors down the side of the house! The packaging was in a shocking state, multiple holes right through it to the surface of the doors and only 1 of the 3 doors was not ruined.
I then had to take pictures and send them off to Happy Doors who agreed and said they would re-send and expedite the order so i didn't have to wait another 4 weeks (like i had the first time).
I suggested that, for the price of ther doors, it would be better to deliver them using their own vans, they presumably don't have any as they went back to the same lousy courier.
A few days later, I got an email off Megan to say they were coming in 2 days, I took a day off work (unpaid @over £150 cost to me) to receive them. The same guy arrived (he was on the ring doorbell from the first time so I had seen his face before) and started to unpack. I could immediately see that 2 of the 3 packages were again badly damaged right through to the door faces and that the plastic film over the doors was also damaged meaning it was highly likely the door below that was too - oh no not again! I asked him how they had gotten into this state again and if he would accept something delivered to him in this state and why he'd delivered them last time without me being in?
In his broken English he blamed his own warehouse people - he said "they didn't care about the packages". I asked him why he even let them put damaged packages onto his truck - he shrugged his shoulders. I signed for the doors as "damaged" and got back onto Happy Doors to let them know it had happened again. I was planning to cancel the order and get a refund as this was just getting ridiculous. God knows how they make any money if they have to keep re-supplying the doors. Then once I had done that I put them in the garage and did a detailed inspection to take pics. BY A MIRACLE the scuff in the plastic coating had not gone through the surface below it and the doors were actually intact. I got back onto Megan and gave her the good news.
Now this was not them doing a good job second time around. It was PURE LUCK. The packages were badly damaged and the plastic on the surface was ripped - by all rights, the doors should not have survived and I'd be having to wait another week and more importantly, TAKE ANOTHER UNPAID DAY OFF WORK.
For this reason, I will never use Happy Doors again, I can't be taking multiple unpaid days off because they can't get things delivered in one piece. They need to start using their own people to deliver their goods in my opinion, that way they would be in the hands of people who do care about the condition they arrive in. Megan Cowley was an absolute Star - I actually felt sorry for her as she was clearly surrounded by a sea of incompetence.

16 February 2025
Unprompted review
Happy Doors logo

Reply from Happy Doors

First off, thank you for taking the time to share your experience — and we’re genuinely gutted to read it.

We are so sorry that what should have been a straightforward, exciting delivery turned into such a frustrating ordeal (twice!). There’s no dressing this up — the courier service let you down badly, and in doing so, they let us down too. We completely understand how infuriating it must have been to take time off work, only to be met with damaged goods dumped on your property — especially after being assured that wouldn’t happen.

You’ve been incredibly patient, and we don’t take that for granted. We’re especially grateful to Megan for being the one bright spot in all of this — she really is a star, and she’ll be chuffed to know she earned your praise, even under the circumstances.

You're absolutely right: this isn’t how it should be. We’ve already escalated this with our courier partner - Your suggestion about using our own delivery network is being looked at seriously, and your story is a clear reason why we need to change.

We're relieved your doors ended up being intact by some miracle — but luck shouldn’t have to factor into it. We’re sorry that it did, and even sorrier that we lost your future business over it.

Thank you again for your honesty. Sometimes the harshest truths are the ones we most need to hear.

All the best,
The Happy Doors Team

Rated 2 out of 5 stars

Doors are good quality, ordering process less so

Doors are good quality. Reasonably priced. Supplied as ordered/described.

Ordering process & pricing on the website not as transparent as they could have been.

Adding extra on for hinge cut outs & asking customers regarding the hinge opening (left to right, right to left) without any explanatory guide is not good transparency.

6 January 2025
Unprompted review
Happy Doors logo

Reply from Happy Doors

Thanks for your review – we’re really pleased to hear you’re happy with the quality and price of the doors.

We’re sorry the ordering process didn’t feel as transparent as it should have. While our prices and optional add-ons (like hinge cut-outs, handing, and custom sizing) are clearly listed, we appreciate that sometimes it’s not just about what information is there, but how it’s presented.

Just to clarify — on the ordering page, there is a guide you can click that explains how to check your hinge positions and determine door handing. We’ve also put together videos on our blog that walk through the process, step-by-step. That said, we hear you loud and clear: if that’s not obvious to customers, then it’s something we need to improve.

Off the back of feedback like yours, we’re adding a clearer link to call us directly if anything’s unclear — because sometimes, nothing beats a quick chat to get it sorted.

Thanks again for the honest feedback — it’s helping us make the experience better for everyone.

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Spot on great service

Spot on great service, great kitchen doors and drawer fronts.

6 January 2025
Unprompted review
Happy Doors logo

Reply from Happy Doors

Love it – short, sweet, and spot on! Thanks so much for the kind words. We’re thrilled you’re happy with the service and loving the new doors and drawer fronts.

If your kitchen could smile, we bet it would.

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Amazing Megan

My point of contact throughout the whole process of changing my wardrobe doors was with Megan.

Megan has been amazing and took her time to ensure that I was confident with the correct sizes, colour and finish.

There was some throwing backwards and forwards with ideas and Megan ensured I was happy.

There was a slight hitch with one if the doors and Megan dealt with it straight away rectifying the problem and ensuring she resolved the problem from her side.
The finishing of my bedroom is fabulous and I'm really pleased I used happy doors. The cost of the doors was reasonable and I would recommend happy doors.

25 November 2024
Unprompted review
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Reply from Happy Doors

What a lovely review – thank you so much! We’re absolutely thrilled to hear how happy you are with your new wardrobe doors (and your fabulous finished bedroom!).

Megan will be over the moon to read your comments – she genuinely cares about getting it right for our customers, and it's great to see that came through loud and clear. Even when there's a hiccup, she’s on it like a hawk with a tape measure.

Thanks again for choosing Happy Doors and for the recommendation – we’re so pleased we could help bring your vision to life.

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience! I ordered new cabinet doors to spruce up a tiny kitchen apartment that had been left for 30 years without reno. The whole experience, from choosing the design, to ordering through their website, to reno has been smooth sailing. Happy doors and a happy customer!

6 January 2025
Unprompted review
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Reply from Happy Doors

What a transformation — 30 years without a reno and now a fresh new look! We’re so glad to have played a part in breathing new life into your kitchen.

Sounds like you’ve got happy doors and a happy customer — which makes us a very happy team! Thanks so much for the kind words and for choosing us to be part of your project.

Here’s to another 30 years of looking fabulous!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Exactly what we ordered fast delivery…

Exactly what we ordered fast delivery thank you

28 January 2025
Unprompted review
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Reply from Happy Doors

You’re very welcome – and thank you for the lovely review! We’re glad everything arrived just as expected and nice and quick too.

Enjoy the new look!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Fantastic

Fantastic service and Fantastic quality wardrobe doors for a good price and are a perfect fit. The website is so easy to navigate. Recieved my order before the estimated dispatch date which was great. Will definitely use this company again. Many thanks

21 January 2025
Unprompted review
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Reply from Happy Doors

Wow – thank you for the fantastic feedback! We’re so pleased to hear the wardrobe doors fit perfectly, the quality impressed, and the price hit the sweet spot.

It’s great to know the website made life easy, and getting your order to you ahead of schedule was the cherry on top! We’d love to welcome you back any time.

Thanks again for choosing Happy Doors!

All the best,
The Happy Doors Team

Rated 1 out of 5 stars

Goods not delivered after a month!

Ordered around a thousand pounds worth of replacement cupboard doors on 1st October after confirming via web chat that delivery would be up to 14 days.
After hearing nothing, I chased for an update on 15th and was told they were being dispatched that day and delivered in 48 hours. Advised I would receive tracking information when available.
Heard nothing further and then a courier turned up on 17th with 1 item out of 20 doors ordered. Courier company have not scanned any additional items so likely they were never dispatched.
Tried calling multiple times, left voicemails, web chats etc and all unanswered.
I then emailed customer services who told me to speak to the courier myself. After escalating to a manager, I was advised they would remake the order and dispatch again.
No proactive communication from them at all, constantly having to chase myself every few days. Now at twice the promised lead time and still no update on the order or when I can expect it to be delivered. Have requested a refund and will re-order with another company. Kitchen reno pushed back by over a month because they've wasted my time so much. Would never ever recommend.

1 October 2024
Unprompted review
Happy Doors logo

Reply from Happy Doors

We’re really sorry to read this — and even more sorry that your experience fell so far below the standard you (and we) expect.

There’s no excuse for the delays, the lack of communication, or the fact that you had to keep chasing us. That’s not how we aim to operate, and it’s clear we let you down at every stage. A missing delivery, no tracking, unanswered calls, and a renovation pushed back by weeks — it's unacceptable, and we completely understand your frustration.

While we did try to put things right by remaking the order, we know that doesn't undo the inconvenience, the time lost, or the stress caused — especially with no proactive updates from us. We've since reviewed what went wrong, and as you may have seen from the positive reviews following your delivery in January, changes have been made. That doesn't help you now, but your experience has genuinely helped improve things for others, and we do thank you for that.

If you ever consider giving us another chance in the future, we’d welcome the opportunity to do things properly — but for now, we’re just very sorry we didn’t get it right when it mattered most.

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Extremely professional and prompt…

Extremely professional and prompt service. From producing quotes; showing samples; responding to queries and delivering the goods - it was a very satisfactory and pleasing experience. Special mention must go to Megan who was the first line responder who was only too happy to help with all of our questions.

3 October 2024
Unprompted review
Happy Doors logo

Reply from Happy Doors

Thank you so much for the fantastic feedback! We're delighted to hear the whole experience — from quotes to delivery — was smooth and satisfying.

Megan will be absolutely chuffed with the shoutout! She's a real asset to the team and always happy to go the extra mile to help our customers feel confident and supported throughout the process.

Thanks again for choosing Happy Doors — we really appreciate it and hope to work with you again in the future!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Great Company to deal with, Good quality product

I was advised by my brother to try Happy Doors for replacement kitchen doors in a rental property, as he had used them for the same reason. I rang directly and spoke to Megan in the office who sent me colour swatches and helped me with sizings etc, which was really good. Nothing too much trouble. I eventually ordered 38 doors and they are exactly as I wanted. Good quality, turned up when promised, nothing to fault re customer service or product quality. Nice to deal with a Company that does what it says it will do. I will be ordering more for another property requiring kitchen fronts. Great Company to deal with.

12 September 2024
Unprompted review
Happy Doors logo

Reply from Happy Doors

What a fantastic review – thank you so much! We’re really pleased your brother pointed you our way, and even happier to hear we lived up to the recommendation.

Megan will be thrilled to know she was able to help make the process smooth and stress-free — she takes real pride in getting things right, and it shows.

It’s great to hear the doors arrived exactly as expected, on time, and to the quality you were after. We genuinely believe doing what we say we’ll do should be the norm — so thank you for recognising that.

We look forward to helping with your next project — and thanks again for trusting us with this one!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Happy with Happy Doors

At first I was a little unsure about purchasing quite a lot of kitchen doors via the Internet. However, Happy Doors have been excellent. Their customer services have been very helpful over the phone, and the quality of the products we received have been very good. I measured everything very carefully, and I am pleased to say the new cupboards look very good indeed.

30 September 2024
Unprompted review
Happy Doors logo

Reply from Happy Doors

Totally understandable to feel a bit hesitant about ordering so much online — we’re really glad you took the leap and even happier that we delivered!

Thanks for the kind words about our customer service team — they’ll be chuffed to hear they helped make the process easier. Sounds like your careful measuring paid off too — great job!

We’re thrilled the new cupboards look the part and that you're pleased with the quality. Thanks again for choosing Happy Doors!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

I was so impressed with the doors

I was so impressed with the doors. All solid and smooth. Colour is beautiful. Megan very helpful. I would recommend this company to everyone.

8 September 2024
Unprompted review
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Reply from Happy Doors

Thank you for the lovely review! We’re so glad you’re impressed with the doors — solid, smooth, and beautiful is exactly what we aim for.

Megan will be delighted to hear she made a great impression too. Your recommendation means a lot to us — thank you for spreading the word!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Great service and quality kitchen doors!

I recently ordered just over 15 kitchen doors and drawer fronts and have to say I was very impressed with the quality and also the service (from Megan) along the way. I initially ordered samples online and I followed up with an email to check they were on their way – which they were and arrived promptly soon after.

I then placed the full order online and was contacted to double-check on a finish of one of the doors. Shortly after, I was notified of the delivery date and all turned up on time and in perfect condition. Each item was very carefully packed with plenty of protective bits around the doors.

The doors are now fitted in the kitchen and look great!

I would highly recommend Happy Doors to anyone looking to replace old ones.

2 April 2024
Unprompted review
Happy Doors logo

Reply from Happy Doors

Thank you so much for the detailed and glowing review! It’s fantastic to hear how smoothly everything went — from samples to delivery — and that the doors arrived in perfect condition and looking great in your kitchen.

Megan will be especially pleased to know her support made a difference along the way — she’s always happy to help, and it shows.

We’re thrilled you’re impressed with the quality and service, and your recommendation means a lot to us. Thanks again for choosing Happy Doors!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Prompt service and good quality

Good selection of replacement doors. Sent samples we requested very quickly. Easy to order the sizes we needed. Delivery was made on time with doors well packed in clearly labelled boxes. Good quality product
Not installed yet but may post photos when we do

21 February 2024
Unprompted review
Happy Doors logo

Reply from Happy Doors

Thanks so much for the great review! We’re really glad the whole process — from samples to delivery — went smoothly and that you're happy with the quality of the doors so far.

Sounds like you’ve got everything lined up nicely — we’d love to see photos once they’re installed, so feel free to share when the big reveal happens!

Thanks again for choosing Happy Doors.

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

I highly recommend Happy Doors

Great customer service prompt turn around and really pleased with the quality and price thanks happy doors

13 December 2023
Unprompted review
Happy Doors logo

Reply from Happy Doors

Thank you for the kind words! We’re so glad you were happy with the service, turnaround time, quality and price — that’s the Happy Doors hat trick!

Thanks again for choosing us — we really appreciate it.

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Great doors

Easy site navigation..quality door delivered as was told...had a slight problem with door hinge placement which was my fault and they sorted it out very quickly with no hassle..I would recommend to anyone thinking about using this site..I am very happy with my door received

22 November 2023
Unprompted review
Happy Doors logo

Reply from Happy Doors

Thanks for the lovely review! We’re really pleased everything went smoothly — even with the hinge hiccup (we’ve all been there!). Glad we could get it sorted quickly and hassle-free.

Great to hear you found the site easy to use and are happy with the quality of your new door. Your recommendation means a lot to us!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Bought made to measure replacement…

Bought made to measure replacement doors and drawer fronts end panels, plinths and kick boards at a excellence price and the price did not reflect on quality as very good made , every thing fro start to finish was great customer service as had a couple of hiccups but was quickly resolved by matt . Thanks again happy doors very happy with my new look kitchen for a fraction of the price .

11 October 2023
Unprompted review
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Reply from Happy Doors

Thank you for the fantastic review! We're so glad to hear you're loving your new-look kitchen — and even happier that you got it all for a fraction of the price, without compromising on quality.

Big kudos to Matt for sorting out those hiccups quickly — he’ll be pleased to know he made a difference. From start to finish, it's great to hear the service hit the mark.

Thanks again for choosing Happy Doors — and enjoy that fresh new kitchen!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Absolutely in love with my doors!

Absolutely in love with my doors!! Brilliant service from start to finish.

19 October 2023
Unprompted review
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Reply from Happy Doors

We love that you’re in love with your doors! 😍
Thanks so much for the kind words — we’re thrilled the service was brilliant from start to finish.

Enjoy those gorgeous new doors!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Good quality doors and fantastic…

Good quality doors and fantastic service. I’m glad I took the Happy Doors insurance. They replaced a couple slightly mismeasured doors; no hassle!

5 October 2023
Unprompted review
Happy Doors logo

Reply from Happy Doors

Thanks for the great review! We’re really glad you’re happy with the quality and service — and even more so that the Happy Doors insurance gave you that extra peace of mind.

No-hassle replacements are exactly what it’s there for, and we’re glad it worked out smoothly for you.

Enjoy the new doors, and thanks again for choosing us!

All the best,
The Happy Doors Team

Rated 5 out of 5 stars

Great product at a good price made over…

Great product at a good price made over hauling kitchen a cinch. Little problem with delivery of handles but was sorted instantly, great customer care. Many Thanks

16 August 2023
Unprompted review
Happy Doors logo

Reply from Happy Doors

Thanks so much for the lovely review! We’re glad to hear the kitchen overhaul was a cinch — that’s exactly what we like to hear.

Sorry about the slight hiccup with the handles, but great to know our team got it sorted straight away. Your kind words about our customer care mean a lot!

Enjoy the fresh new kitchen, and thanks again for choosing Happy Doors.

All the best,
The Happy Doors Team

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