The parcel I sent to Canada was received exactly 20 days after I sent it. There was just a wrongly worded message for the suivi from France which resulted to us being confused why only after 3-4 days,... See more
Company replied
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See what reviewers are saying
I'm urgently trying to send my parcel, they have taken the money but not generating my label it just says "an error occured while generating the label, it will be available when the issue is resolved"... See more
Company replied
I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
Company replied
Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rates are not as competitive as they…
Rates are not as competitive as they used to be and delivery is slow in comparison to ther couriers.
20 March 2022
Reply from Happy-Post
Hello, thank you for your comment. Due to the current situation, delivery times may be longer ⏳ Please note that the times we indicate are always in working days. Thank you and have a nice day! The Happy-Post team.
Reply from Happy-Post
Bonjour, merci beaucoup pour votre confiance😊, nous l’apprécions à sa juste valeur. N’hésitez pas à parler d’Happy-Post autour de vous 😉. Bonne journée et à bientôt ! L’équipe Happy-Post.
Suivi du cheminement efficace
15 March 2022
Reply from Happy-Post
Bonjour, merci beaucoup pour votre confiance😊, nous l’apprécions à sa juste valeur. N’hésitez pas à parler d’Happy-Post autour de vous 😉. Bonne journée et à bientôt ! L’équipe Happy-Post.
Excellent service
Excellent service, my package arrived swiftly and in great condition. Highly recommended!
10 March 2022
Reply from Happy-Post
Hello, thank you for your feedback! 😊 We are happy to see your complete satisfaction about the shipping of your parcel to the USA 📦. If you wish, please feel free to talk about Happy-Post around you ✅. We wish you a great day! 😎
satisfied
fast respons when there are problems with delivery.
The only thing i'm not satisfied about is your partner for deliveries in or around Paris by GLS,
Parcel are often damaged or lost.
4 March 2022
Reply from Happy-Post
Hello, thank you for taking the time to give feedback about your last parcel shipping 😀 We strive to improve every day to achieve your complete satisfaction. 💙 Have a great day and see you soon. The Happy-Post team.
Service is good but need to stick to delivery timeframe
I am revising my review.
I finally received the parcel with a slight delay.
I encourage the firm to stick to the delivery timeframe.
Otherwise Happy -Post is cost-effective.
My tracking number is 1086076.
21 February 2022
Unprompted review
Reply from Happy-Post
Hello, thank you for your feedback! 😊 We are happy to see your complete satisfaction about the shipping of your parcel 📦. If you wish, please feel free to talk about Happy-Post around you ✅. We wish you a great day! 😎
Reply from Happy-Post
Bonjour, merci pour votre avis, que nous apprécions à sa juste valeur 💙. Nous sommes ravis de votre satisfaction suite à l'envoi de votre colis 📦! N’hésitez pas à recommander Happy-Post autour de vous 🙂. Bonne journée !
HELLO no soucy
10 February 2022
Reply from Happy-Post
Hello, thank you very much for your trust😊, we appreciate it very much. Don't hesitate to talk about Happy-Post around you 😉. Have a nice day and see you soon! The Happy-Post team.
2 weeks without tracking info for the parcel from France to Russia…
I sent a parcel from France to Russia 12 days ago, and still no delivery and no tracking results for the last 8 days. It's unacceptable service and the timing. Very stressful and disappointing
8 February 2022
Unprompted review
Reply from Happy-Post
Hello, we are really sorry for this situation. I invite you to contact our customer service in order to localise your parcel and give your more information about the delivery time.
Thank you.
Regards.
Brilliant
A brilliant experience easy to manage and good level of feedback informing me of tracking of parcel. Timely delivery and much cheaper than regular mail service. Would definitely recommend and will certainly use again.
14 January 2022
Reply from Happy-Post
Hello, thank you for your feedback! 😊 We are happy to see your complete satisfaction about the shipping of your parcel 📦 to United Kingdom. If you wish, please feel free to talk about Happy-Post around you ✅. We wish you a great day! 😎
Reply from Happy-Post
Bonjour, merci beaucoup pour votre confiance et bienvenue chez Happy-Post😊. Nous sommes ravis de constater votre satisfaction suite à la livraison de votre colis 📦! Bonne journée et à bientôt ! L’équipe Happy-Post.
Reply from Happy-Post
Hello, thank you for your feedback! 😊 We are happy to see your complete satisfaction about the shipping of your parcel to the United Kingdom 📦. If you wish, please feel free to talk about Happy-Post around you ✅. We wish you a great day! 😎
Package stuck since over a month…
My package has the state "On it's way to our Sort Facility" since November the 21st 2021. That‘s more than a month ago. No other updates since then.
27 December 2021
Unprompted review
No problem with my parcel sent to UK
No problem with my parcel sent to UK . Much cheaper than La Poste and it got there with no problems with customs etc. too. I have used Happy Post for some 5 years now and they've always delivered the parcels.
23 December 2021
Reply from Happy-Post
Hello and thank you for your positive feedback 💙. We are happy to read your satisfaction following the delivery of your parcel 📦 to the United Kingdom ! You can count on us for your next parcel shipments. Don't hesitate to recommend Happy-Post around you ✅. See you soon on Happy-Post!
Simple et rapide 👌
18 December 2021
Reply from Happy-Post
Bonjour, merci beaucoup pour votre confiance😊, nous l’apprécions à sa juste valeur. N’hésitez pas à parler d’Happy-Post autour de vous 😉. Bonne journée et à bientôt ! L’équipe Happy-Post.
Took 4 days to arrive at the Happypost facility locally
I sent a parcel from France to the UK, the parcel took 4 days to arrive at the Happy post facility in France! I paid an extra for arriving between 4 and 7 days to the final address in the UK!!! It will never arrive on time! It's absurdity like all the time, these companies promise you everything and in the end non of their promises is respected! If you are not able to ship between 4 and 7 days just say the truth even if it takes 1 month, you have to be transparent.
20 December 2021
Unprompted review
Reply from Happy-Post
[EDIT 22/12/2021 14h50] Your parcel is currently in the UK and should be delivered soon. You didn't pay any extra to accelerate the delivery, it is not possible on Happy-Post. You have choosen a 3-7 business days delivery solution. Your parcel has been collected on december 16th. According the announced delay, you should receive the parcel between 21st and 27th of december.
Hello, we are sorry to read your comment ... With the current situation, it may happen that the delivery times are extended ⏳. For information, the times indicated are always in working days. We have two dedicated articles here 👉 https://happy-post.com/fr/information-covid-19/ and here 👉 https://happy-post.com/fr/eviter-les-tentatives-descroquerie-et-arnaques/ . ur Happy-Post Customer Service is available via the following link 👉 : https://happy-post.zendesk.com/hc/fr/requests/new. Do not hesitate to contact him, so that he can bring you an answer within 48H. Thank you and have a nice day! The Happy-Post team.
Scam
Today one lady asking money from me ,she want to purchase some thing from me ,she used happy post service ,she asked me 100 euro as I insurance coverage forcing me to pay amount ,sending continuously wrong emails .
How can I get back my money ,pls help ,she send me a link to pay money via cuddle.
Pls help
7 December 2021
Unprompted review
Reply from Happy-Post
Hello, we are sorry to read your comment ... It' s not us but a person or group of people who are pretending to be Happy-Post. In principle you are not at risk. These people use this as leverage to push you into action. There is currently an upsurge of scams, especially on Facebook.
✅In order to help us to fight against these malicious people, do not hesitate to launch the alert around you or to all those who regularly send parcels 📦, especially with our services. This would help us a lot!
❌If someone wants to buy your object and tells you that he/she will mandate Happy-Post to collect the object and give you the payment, do not follow up.
❌If you are asked to pay for an insurance policy or something else with a PCS card, do not follow up on it either.
❌If you have any doubt, you can always contact us 👉 https://happy-post.zendesk.com/hc/fr/requests/new or check our article 👉 https://happy-post.com/en/avoid-scam-and-fraud-attempts/?utm_source=zendesk&fbclid=IwAR3Fid5oUGUv3Sj4-0PsUnfOYIQgtYmtkBECZdLwXOwPLpVXWMp3JV6oNY8 . Thank you for alerting us to this attempted scam, while leaving a positive note 💙.
See you soon, the Happy-Post team.
Not my favourite courier
Not my favourite courier. I weighed the parcel at 4kg and got charged extra for some reason
7 December 2021
Reply from Happy-Post
Hello, we do charge you a parcel regularization, when the weight weighed in our platform is higher and above the upper range than the weight you have informed on our site. For more information, see our dedicated article 👉https://happy-post.com/en/the-rules-concerning-your-parcels/ . Do not hesitate to consult our Happy-Post Customer Service available via the following link 👉 : https://happy-post.zendesk.com/hc/fr/requests/new. Do not hesitate to contact them, so that they can give you an answer within 48 hours. Thank you and have a nice day! The Happy-Post team.
Scam??? …
1 person tell me is going send someone from happy post to delivery money and take the TV I have to sell to send her, I received one email from happy post with the information and have a link to buy a pcs can you tell me please if your services needs that or is scam??
27 November 2021
Unprompted review
Reply from Happy-Post
Hello, we are sorry to read your comment ... It' s not us but a person or group of people who are pretending to be Happy-Post. These people use this as leverage to push you into action. There is currently an upsurge of scams, especially on Facebook.
✅In order to help us to fight against these malicious people, do not hesitate to launch the alert around you or to all those who regularly send parcels 📦, especially with our services. This would help us a lot!
❌If someone wants to buy your object and tells you that he/she will mandate Happy-Post to collect the object and give you the payment, do not follow up.
❌If you are asked to pay for an insurance policy or something else with a PCS card, do not follow up on it either.
❌If you have any doubt, you can always contact us 👉 https://happy-post.zendesk.com/hc/fr/requests/new or check our article 👉 https://happy-post.com/en/avoid-scam-and-fraud-attempts/?utm_source=zendesk&fbclid=IwAR3Fid5oUGUv3Sj4-0PsUnfOYIQgtYmtkBECZdLwXOwPLpVXWMp3JV6oNY8 .
See you soon, the Happy-Post team.
I think i just got scamed
I think i just got scamed. Thank fully I looked Happy-Post up on the computer and read your reviews. He also wanted to buy my item and tomorrow will pick it up if I pay the insurance. Never said how much... exactly what other posts had written. I sent all my information so I hope there isnt going to be a problem....
17 November 2021
Unprompted review
Reply from Happy-Post
Hello, thank you for alerting us to this attempted scam, while leaving a positive note 💙. It' s not us but a person or group of people who are pretending to be Happy-Post. In principle you are not at risk. There is currently an upsurge of scams, especially on Facebook.
✅In order to help us to fight against these malicious people, do not hesitate to launch the alert around you or to all those who regularly send parcels 📦, especially with our services. This would help us a lot!
❌If someone wants to buy your object and tells you that he/she will mandate Happy-Post to collect the object and give you the payment, do not follow up.
❌If you are asked to pay for an insurance policy or something else with a PCS card, do not follow up on it either.
❌If you have any doubt, you can always contact us 👉 https://happy-post.zendesk.com/hc/fr/requests/new or check our article 👉 https://happy-post.com/en/avoid-scam-and-fraud-attempts/?utm_source=zendesk&fbclid=IwAR3Fid5oUGUv3Sj4-0PsUnfOYIQgtYmtkBECZdLwXOwPLpVXWMp3JV6oNY8 .
See you soon, the Happy-Post team.
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