Ordered a few cds on 7th oct, supposedly shipped on 9th to "happy-post". Arrived at their platform. It's 28th today; impossible to contact seller, neither phone nor email. Happy-post can't seem to loc... See more
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The parcel I sent to Canada was received exactly 20 days after I sent it. There was just a wrongly worded message for the suivi from France which resulted to us being confused why only after 3-4 days,... See more
Company replied
Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
Company replied
I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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I love using happy post
I love using happy post, it is convenient quick and the prices are competitive. The only thing I find tricky is the tracking number because it changes when it gets to the next country with a different courier. Otherwise I love happy post, and all it's partners.
14 October 2025
Reply from Happy-Post
Hello Aimée,
Thank you for your detailed feedback! We’re delighted you enjoy using Happy-Post and find it convenient and affordable. We take note of your comment about tracking numbers and are working to improve tracking continuity across carriers.
Have a good day,
Happy-Post Team
They do a good job in comparing the…
They do a good job in comparing the "very expensive" jungle of french parcel shipping system, to get the best deal out of it. Works good online with yourself bringing the parcels on the go. Only misser is that the tracking, in my case twice, sending a parcel the tracking got lost, but after 10 days the parcels arrived luckily to The Netherland and Germany,
8 September 2025
Reply from Happy-Post
Dear Franciscus,
Thank you for taking the time to share your detailed experience. We note your comment regarding tracking: we are actively working to make this part even more reliable. We are glad that the packages arrived safely despite this!
Have a nice day,
The Happy-Post Team
Reply from Happy-Post
Bonjour,
Thank you for your kind words! We're glad the service works well for you and appreciate your eco-conscious feedback.
Bonne journée,
L'équipe Happy-Post
Reply from Happy-Post
Dear Damian,
Thank you for your feedback. We completely understand your disappointment.
After checking your correspondence with customer service, we found that your package could not be delivered and was returned to our platform. Our teams then offered to resend it to your address in France at no additional cost. This type of situation is exceptional, and we always do our utmost to find a solution, as we did in this case.
We hope that this arrangement will satisfy you despite the inconvenience, and we remain at your disposal if needed.
Best regards,
The Happy-Post team.
Speediness of delivery!
The process was very straightforward and easy. The package arrived safely at my destination in less than one week. I was so surprised!
4 August 2025
Reply from Happy-Post
Hello,
Thank you for sharing your experience! We’re delighted to hear that the process was smooth and that your package arrived safely in under a week.
Have a nice day,
The Happy-Post team
Very smooth process
Very smooth process. Drop off at Mondial Relay Lockers . My package arrived in New Zealand at the stated time. The price was competitive.
4 August 2025
Reply from Happy-Post
Hello,
Thank you for your review! We’re happy to hear that the drop-off and delivery process went smoothly, and that your package reached New Zealand on time and at a competitive price.
Have a nice day,
The Happy-Post team
Always an efficient service
Always an efficient service, coupled with a more acceptable price than other competitors.
30 July 2025
Unprompted review
Reply from Happy-Post
Dear Raymond,
Thank you for your positive feedback! We’re glad to hear that you find our service efficient and competitively priced compared to others.
We truly appreciate your trust and look forward to continuing to serve you.
Have a good day,
The Happy-Post Team
I am extremely disappointed with my…
I am extremely disappointed with my experience using Happy-Post. I entrusted them with an important package for my business, and they delivered a completely unrelated item to my customer — something I absolutely did not send. This mistake has had serious consequences for me: I’ve been reported on Etsy because of their error, and my reputation as a seller has been damaged.
What’s even more unacceptable is that I’ve contacted their customer service multiple times, provided the tracking number, a photo of the incorrect package delivered, and requested a resolution — and I have received no response at all.
If you value your business, your time, or your peace of mind, I strongly urge you not to use Happy-Post. Their handling errors and complete lack of accountability or communication make them a liability. Use their service only if you’re prepared to lose your package and damage your business.
And to respond to you:
This response is completely false. I sent all the requested photos and the invoice days ago, and I have yet to receive any follow-up, update, or resolution. Claiming you’re waiting on documents is just an excuse — you already have everything. Stop misleading customers and take responsibility!!!
16 July 2025
Reply from Happy-Post
Dear Kristina,
We fully understand your frustration with this situation and apologize for the impact this error may have had on your business.
As mentioned in our conversation, our customer service department has taken your complaint into account and has responded promptly to request the elements necessary to officially open a dispute file - in particular, the invoice for the item sent, which is essential for launching the investigation and considering compensation in accordance with our general terms and conditions.
Rest assured that once these documents have been received, a full investigation will be carried out with our logistics partners in order to identify the origin of the error and offer you an appropriate solution as quickly as possible.
We look forward to hearing from you and thank you in advance for your cooperation in resolving this matter in the best possible conditions.
Sincerely,
The Happy-Post team
SEND AT YOUR OWN RISK- So many careless mistakes
I sent a package from France to Canada. I chose expedited shipping. PROBLEM 1- i noticed that in the tracking the package was just sitting in their warehouse for about a week already. I emailed customer service and they confirmed that it was just stuck in the depot and promised to take care of it. Then, PROBLEM 2- They wrote the wrong postal code on the shipping label for the 2nd leg of the shipment. I was very sure I put the right post code, i even have the original label to back this up. Now it's been 3 days, the package is in the destination city, but of course with the wrong post code there will be problems!! So I ended up spending extra for an extremely long "expedited" shipping + extra headaches + wasted time following up Happy Post. Still have not received package. PLEASE CONTACT FED EX AND FIX THIS, THANKS.
9 July 2025
Unprompted review
Reply from Happy-Post
Dear Francine,
First of all, we sincerely apologize for the repeated issues you have experienced — we understand how frustrating this is, especially since you chose the express service and have been patient while waiting for updates.
We take note of the two problems you raised: the unexpected delay at our depot and the error on the postal code for the final delivery leg. Please rest assured that your original shipping information will be reviewed to verify what happened, and we will escalate this to our operations team to clarify why the postal code was changed.
Regarding the current status: we confirm that your parcel is now in the destination city. We understand your concern about the incorrect postal code — our team is contacting FedEx directly to correct this and ensure your parcel is delivered to the right address as quickly as possible.
We are truly sorry for the stress and extra follow-up this has caused you. Thank you for your patience and for sharing these details with us — it helps us improve. We will keep you updated by email as soon as we receive confirmation from FedEx.
Best regards,
The Happy-Post Team
Useless
Firstly they could not deliver the parcel, then I was told it will take upto 3 months to return it. I have had no reply off happy post since so decided to get in touch with them to find out what's going on only to find out they have lost the parcel and there is nothing they can do about it I am now over £300 out of pocket worst delivery company I have ever used.
26 April 2025
Unprompted review
Reply from Happy-Post
Dear Daniel,
We're truly sorry for the outcome of your shipment and understand your deep frustration, especially given the value involved.
As mentioned by our customer service team, the shipping method selected for this parcel was an economy option that unfortunately does not include tracking or insurance coverage. This means that, in the event of a loss, neither an investigation nor compensation can be pursued with the distributor.
We understand this is disappointing and take your feedback seriously. Should the parcel be returned to our facility, we will notify you immediately to explore possible next steps.
Kind regards,
The Happy-Post Team
Reply from Happy-Post
Dear Duncan,
Thank you very much for your feedback!
We're glad to hear that you found our service efficient and appreciated the value and customer support.
Have a nice day,
The Happy-Post Team
I'm still waiting for my package to be…
I'm still waiting for my package to be delivered and I was told that after 39 days, it will be returned to me in 60 days!!!! No refund No excuses!!!
27 May 2025
Unprompted review
Reply from Happy-Post
Hello Helen,
We’re truly sorry for the inconvenience you've faced. Unfortunately, customs decided to return your parcel — a decision beyond our control. Even for second-hand items, some customs authorities may request specific documents like a pro forma invoice.
As soon as the parcel is returned to our depot, we’ll notify you and cover the return costs. We understand your frustration and will review your case internally, but we cannot issue a refund while the parcel is still in transit.
Best regards,
The Happy-Post Team
Parcel blocked
I paid in full via HappyPost (Parcel Ref: 21411106, DHL JD014600012114656545). My package is blocked in Canada since May 16th, and the client has already been refunded via Etsy due to delay.
I have contacted HappyPost 3 times via the contact form and email — no reply at all. Social media also not working.
I now demand a refund or return shipment as the parcel is still in DHL’s hands and I followed all required steps.
Unacceptable for a paid international service.
18 May 2025
Unprompted review
Reply from Happy-Post
Dear Anna,
We sincerely apologize for the lack of response you've experienced so far — that’s clearly not the level of service we aim to provide, especially when time-sensitive shipments are involved.
We've reviewed your case and we understand the urgency due to the nature of your shipment and the impact it had on your Etsy transaction. According to the latest tracking, your package has been held in Canada pending customs clearance or related fees since May 16.
Since the parcel is still in DHL’s possession and the item was prepaid in full, we completely understand your frustration. We are now escalating your request urgently to our carrier partner to either initiate a return-to-sender or determine whether compensation is possible in line with our terms of service.
In parallel, we’ll ensure you’re contacted directly by our customer support team with clear next steps and a resolution timeline.
Thank you for your patience — and again, we’re sorry for the experience so far. You’ll hear back shortly with an update.
Best regards,
The Happy-Post Team
do not recommend.
do not recommend.
I shipped an item from France to Belgium and was very transparent as to the package dimensions and weight. After accepting the package, a few days later, I received an email asking for additional payment before carrying with the shipment. Will never use again.
8 April 2025
Unprompted review
Reply from Happy-Post
Dear Ornelia,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it is to be asked for an additional payment after already submitting accurate information. When this occurs, it’s typically because our logistics team identified a difference between the declared weight/dimensions and what was recorded during handling — this is done to ensure that shipping fees are aligned with actual carrier costs.
That said, if you believe your declaration was accurate and the surcharge unjustified, we strongly encourage you to contact our customer support team again with any documentation you may have. We will be happy to re-review the case and ensure a fair resolution.
Your trust is important to us, and we regret that this experience has led to your dissatisfaction.
Best regards,
The Happy-Post Team
Steer clear
I have used this company twice. Twice too many! I have lost one package to Morocco; and the second needs to be picked up at a depot in another city to the one intended in the Philippines. Neither were delivered to the addresses provided; on both occasions the tracking stated that delivery had been attempted and failed, and that the intended recipient was informed. This was not true. I therefore am unable to recommend this service as efficient or trust-worthy. Not worthy of one star.
3 April 2025
Unprompted review
Reply from Happy-Post
Dear David,
Thank you for taking the time to share your experience. We sincerely regret the inconvenience caused by the delivery issues you've encountered, both in Morocco and the Philippines.
We understand how frustrating it is when shipments are not delivered as expected, especially when tracking information appears misleading and no notification is received by the recipient. Regarding your latest shipment to the Philippines, our support team has followed up with the local delivery partner and provided guidance to retrieve the parcel. However, we fully recognize that the process lacked clarity and responsiveness.
Delivery times and notifications are managed by local carriers, and we are working closely with them to improve communication and reliability. We take your feedback seriously and are using it to push for higher standards with our partners.
We apologize again for the experience you've had and truly regret that we were not able to meet your expectations. We appreciate your trust in trying our services and hope we’ll have the opportunity to offer a smoother experience in the future.
Kind regards,
The Happy-Post Team
Returned a parcel to America
Returned a parcel to America. It got there ok but is now on its way back, tracking said recipient was not there and would be delivered next day, it wasn’t re delivered and tracking wasnt updated after initial delivery attempt even though I asked several times so I can’t get a refund . I can’t get a straight answer as to why it wasn’t redelivered. I have just received my parcel back 4 months after it was posted and I had to get in touch with happy post to get it back to me , parcel has been opened and is now damaged and again I can’t get a straight answer from happy post I wouldn’t advise anyone to use this company, I am around £80 out of pocket. I’m definitely NOT happy post
27 March 2025
Unprompted review
Reply from Happy-Post
Dear Angie,
We’re truly sorry for the confusion and inconvenience caused. A delivery was attempted on March 6th, but no further attempts were made, and the parcel was marked for return on March 23rd.
Unfortunately, we rely on the local carrier for delivery and tracking updates, and the lack of follow-up has clearly impacted your situation. We also acknowledge that our communication could have been clearer and more responsive — and we apologize for that.
As soon as the parcel is back in our warehouse, we’ll contact you to arrange next steps. We understand your disappointment and thank you for your patience.
Best Regards,
The Happy-Post Team
Reply from Happy-Post
Dear Williams,
Thank you for your kind words! We're thrilled to hear that you are satisfied with our service and customer support. We always strive to offer the best experience at great prices. We look forward to serving you again in the future!
Kind Regards,
The Happy-Post Team
So far so good but Real time tracking is a myth. Concerned from the many lost packages.
Customer service is responsive enough. I am still somehow concerned by the lack of visibility upon tracking. They advertise real time tracking bit nothing as such. Took a whole week between the drop off till it reached their airport warehouse, and zero update all the way. Their website clearly mentioned real-time tracking, the reality so far is way off. Using them is just causing stress and anxiety. Still stressed from the many feedbacks about lost parcels.
P S. I updated my feedback so far from 1 to 3 star for getting a rather reactive Customer Rep (Aya) who showed me my parcel was en route with a screenshot, but no guarantee it was my parcel, still no idea where my item is and it was an update from 3 days ago so I remain stunned by the lack of transparency on tracking updates. I will update to 5 should I receive the parcel on time.
22 March 2025
Unprompted review
Reply from Happy-Post
Dear Amrouche,
Thank you for your feedback, and we understand your frustration with the tracking issues. We apologize for any inconvenience this has caused you. As per our communication, the parcel is currently in transit, and updates on its status may take some time due to the process involved in international shipments.
We understand that the lack of tracking visibility can be stressful, and we are working to improve our service. Once your parcel arrives in the destination country, you should see the updated tracking information. In the meantime, we appreciate your patience and trust.
If you have any more concerns, feel free to reach out, and we'll be happy to assist further.
Best regards,
The Happy-Post Team
everything is fine
24 March 2025
Reply from Happy-Post
Dear Maryia,
Thank you for your feedback! We're glad to hear everything is fine. If you ever need assistance or have any questions, feel free to reach out.
Have a nice day,
The Happy-Post Team
I sent a parcel to China a month ago…
I sent a parcel to China a month ago and Happy Post indicated it could take two weeks to get there. I cannot track the parcel as the tracking number merely tells me they have it on the day I sent it. I have written to customer services twice to ask for an update and although the email indicated that I would get a response in 48 hours I have received nothing. A request to the US parent company came back within a couple of hours just saying I should ask Happy Post. The parcel contains clothes than I’m sending back for a refund and I don’t know when to chase the recipient until I know the package has arrived.
20 February 2025
Unprompted review
Reply from Happy-Post
Dear Nigel,
Thank you for your feedback. We truly understand your frustration, and we apologize for the lack of updates regarding your parcel. After reviewing our system, it seems that we couldn't locate any previous correspondence from you, despite the details provided.
We encourage you to reach out to our customer service team directly at
contact@happy-post.com with any further questions or concerns regarding your parcel. They will be happy to assist you and provide the necessary updates on the status of your shipment.
We sincerely apologize for any inconvenience caused, and we appreciate your patience as we work to resolve this issue.
Best regards,
The Happy-Post Team
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