Happy.Rentals Reviews 606

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the excellent location of the properties, often noting their proximity to natural attractions like lakes and mountains, as well as convenient access to urban amenities such as shops, restaurants, and transportation. People also consistently praise the staff for their friendliness, helpfulness, and professional communication, which contributes to a smooth and enjoyable stay. However, some people were dissatisfied with the facilities and service. Specific issues included inadequate cleaning, lack of essential supplies like toilet paper or dish soap, and problems with amenities such as air conditioning or hot water capacity. A few other people also felt that the properties did not always match the online descriptions or photos, leading to disappointment regarding views or overall condition.

What people talk about most

Location

Customers consistently note positive experiences with location. Many reviewers praise the convenience of... See more

Facilities

People report ambiguous experiences with facilities. Many reviewers praise aspects like spacious,... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the helpfulness, responsiveness, and... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise apartments as lovely,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the excellent support, quick... See more

Based on these reviews

Rated 4 out of 5 stars

Beautifully lake and area surrounding it. Nice appartement (T8). Huge plus that we could borrow bicycles for free. We took a nice ride to Piano lake 10 min from the residence. Also very friendly staff... See more

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Rated 4 out of 5 stars

Super good location, close to both harbour, beach, restaurants and shops. Relevant equipment in the apartments. Modern apartment with all necessary facilities including washing machine and AC. Good se... See more

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Rated 5 out of 5 stars

The apartment had all that we needed and is very close to the Clotes lift. The booking procedure is straight forward followed by useful information regarding the property and key collection. The o... See more

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Rated 5 out of 5 stars

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more

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Rated 1 out of 5 stars

Happy rentals chamonix is extremely variable one apartment was lovely the other was dirty, mouldy and completely disparate from pictures provided. The ground team were useless and they refunded 100 eu... See more

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Rated 2 out of 5 stars

Happy Rentals Chamonix France was a Very unaccommodating Property Management company. We were traveling 14 hours to get to France and our flight landed early. There was no way we could convince Happy... See more

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Rated 5 out of 5 stars

Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more

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Rated 5 out of 5 stars

HR were extremely helpful, responsive and flexible. The apartment was very good and central and I feel confident the few small bits of feedback we've given about Apartment Beau Soleil, which were mino... See more

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Rated 5 out of 5 stars

The flat was amazing, clean and good view of the panorama. Advise is to put more towels if the stay is long and let the quest know that is no much toilet paper, dish liquid and tablets for the dishwa... See more

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Rated 3 out of 5 stars

We stayed at the apartment Matisse in Antibe. The apartment was clean and well located. The only suggestion I have is to consider putting a complete roll of toilet paper in each bathroom and perhaps s... See more

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Rated 5 out of 5 stars

Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner... See more

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Rated 5 out of 5 stars

We have visited second time this apartment. If you looking for quite place with beautiful sea view this is definitely one of them. Most out of this apartment I was again looking is the clean swimming... See more

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Rated 5 out of 5 stars

We had a marvellous time staying at Bella Vista! Beautiful location overlooking the sea across to the Porto Rotundo preninsular! Well equipped villa and tastefully designed. One house clean a week wou... See more

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Rated 5 out of 5 stars

Exceptional chalet with an outstanding view of the Mountain Mont Blanc and the Pic du Midi. Everything has been thought through by the owner so all the guest has to think of is bringing food and cloth... See more

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Rated 5 out of 5 stars

Central location made it super easy to reach everything we wanted, close to shops, supermarkets, bakaries, restaurants, cabel cars and trainstation. Cozy interior, we had everything we needed to fee... See more

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Rated 5 out of 5 stars

The apartment was in an excellent location. The arrival instructions were easy to follow to allow for easy access after along journey. The apartment has excellent views with Happy Rentals respon... See more

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Rated 2 out of 5 stars

Want a mountain view. Want air conditioning. Want a balcony or patio. Want to sit at the front of the building. Have a car bigger than a Kia Niro. The streets are very narrow to get to. If yo... See more

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Rated 5 out of 5 stars

Casa Davide Camaiore nestled in the hills of Pietrasanta is an absolutely magical place! The views from any angel of the property are absolutely amazing. You get it all, sea view, mountain view and at... See more

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Rated 5 out of 5 stars

We had a wonderful stay in this fully independent house, which offers every comfort (except air-conditionning, but we do it well without it) you could wish for. The spacious garden and pool... See more

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Rated 5 out of 5 stars

Prime location overlooking the charming Place Magenta. One of the nicest holiday apartments we have ever stayed in. First class condition and located in the middle of everything - close to shopp... See more

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Rated 2 out of 5 stars

Stay away: they lie and lie and lie, even in their reply here at Trustpilot, they lie. So do not trust them: we rented an apartment with aircondition, but they deliberately turned the power off for co... See more

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Rated 3 out of 5 stars

Ref 680035 Chalet Whitmore Argentiere 26/12/2025 - 02/01/2026 We stayed at Chalet Whitmore (advertised for 6–7 people) over the New Year period. The chalet itself was well located and well pres... See more

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Rated 5 out of 5 stars

Great house, everything you need. Garden is fully closed with a lot of privacy. Even our small dog was secure and couldn’t get out. Friendly staff, weekly changing bedlinen and towels, really great! A... See more

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Rated 5 out of 5 stars

Wonderful location with mountain view and plenty of nature around. 10‘ walk to supermarket, bakery, butcher‘s and pharmacy. Outdoor activities almost next door. Well equipped. Only the sinks are a bit... See more

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Rated 5 out of 5 stars

The apartment is small but very comfortable and with many details that easy the life together. Moreover is very close to Le Grand Montets telecabine. Highly recommended. Beware No internet, I used ho... See more

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Rated 1 out of 5 stars

I rented an apartment in Lugano. The A/C in my room was super loud, clearly broken. I asked them to fix it, they said they would send someone, but the problem persisted, I had to switch it off during... See more

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Rated 1 out of 5 stars

We rented the apartment on the first week of October and it was freezing inside the apartment. Even though the temperature outside was nice inside the apartment was always freezing and when asked the... See more

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Rated 5 out of 5 stars

The apartment is really nice and well-located in a very comfortable area. Just 200 meters away, there’s a small beach which was perfect for relaxing. We always had great and quick communication with t... See more

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Rated 4 out of 5 stars

Loved the location and the lodge the Happy Rentals team were also helpful and friendly …the lodge itself is in the perfect location right in the middle of everything, while the hot tub is brill... See more

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Rated 5 out of 5 stars

One of the best places we've ever stayed Brilliant set up Clean Great space Lovely owner Dino and his Son Davido Supportive but allowing space gifted home grown cherries salad and prosecc... See more

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Rated 1 out of 5 stars

I had a very disappointing stay at this property. The house was extremely dirty, with visible mold in several areas, making it uncomfortable and honestly unhealthy. It was clear that the place had... See more

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Rated 4 out of 5 stars

The apartment was just right for our family of two adults and two kids. It was warm and cozy and it was really nice to go back at it after a snowy cold skiing day. The instructions were very clear. We... See more

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Rated 5 out of 5 stars

I am 100% happy with my vacation 😊 You can always contact them, they will always give you advice, they will always answer your question! You are great and professional guys! The apartments are gorgeo... See more

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Rated 4 out of 5 stars

Great little apartment. Housed a family of 5 for the week no problem. Lots of storage. Heating was great. Easily walkable to town centre. Just be careful the hot water is limited, and the power c... See more

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Rated 5 out of 5 stars

We were very satisfied with the accommodation. We were welcomed by a very kind gentleman. Although the apartment had older furniture, it had everything we needed. The only downside was the loud noise... See more

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Rated 5 out of 5 stars

Good location The residence is close to L Aiguille MIDI, and close to supermarket, cafe, souvenir store. There are a lot of restaurants near the residence, but the residence is located in the quiet... See more

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Rated 1 out of 5 stars

This was one of the most frustrating experiences we had. Apparently there was a misunderstanding with the crib for our baby and they didn't prepare one, The host was unhelpful, blamed me for the cr... See more

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Rated 5 out of 5 stars

We stayed in a lovely chalet in Bardonecchia. Great apartment for two people and wonderful views. Near the station and centre and not far from ski lift with the free bus. Lovely apartment, great comm... See more

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Rated 5 out of 5 stars

We had a fantastic stay at the Happy Rentals apartment in Viareggio! The location is absolutely perfect—just a short walk to the beach, shops, restaurants, and everything else you might need. The... See more

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Rated 5 out of 5 stars

It's a very cosy litlle chalet with superb views. Perfect, in my opinion for 2 people. Very nice rainshower with heavenly warm water. There's a very strong wifi connection. The only problem here are... See more

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Rated 5 out of 5 stars

Fantastic location of the property. Happy Rentals staff helpful and prompt when dealing with enquiries. One of their representatives (Anna) very kindly collected the apartment keys to save us the has... See more

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Rated 2 out of 5 stars

LIES AND CHEATS IN A VERY BEAUTIFUL PLACE We visited Trikalioti Lush Estate and stayed for three days. The place was very beautiful among the trees and greenery. The apartment was satisfactory... See more

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Rated 5 out of 5 stars

Leo was a great host. He responded quickly to questions and made check-in and check-out simple. The space is very clean and has everything needed for a nice stay. The balcony is a particular highlight... See more

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Rated 5 out of 5 stars

Excellent apartment in a quiet, peaceful neighborhood. The place was very clean and well-kept, and the underground parking was extremely convenient. The hosts were helpful and responded quickly to all... See more

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Rated 5 out of 5 stars

We really enjoyed our stay at Tintoretto apartments. The apartment is spacious and well equipped as well as recently renovated. The information from Giancarlo was excellent before arrival and durin... See more

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Rated 5 out of 5 stars

We received detailed info regarding check-in. Fast and pleasant communication with responsible person. Good condition in apartment. Decided issue with home internet that was very important for us. Wel... See more

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Rated 5 out of 5 stars

Centrally located, close to shops, cafes, restaurants and town main attractions ! Was well furnished an equipped with pretty much everything for a short stay. Fully recomment it !

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Rated 5 out of 5 stars

It's a fantastic apartment. Perfect location, well-designed, superbly equipped, and super clean. The service was also really great—very quick response times and extremely friendly.

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Rated 5 out of 5 stars

We were delighted by the position of the apartment: we could reach the sea within a few minutes, and the city of Lugano and so on. And the apartment itself was great. The only thin we would appreciat... See more

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Rated 1 out of 5 stars

SAY NO TO HAPPY RENTALS! First, we discovered a large dead bird caught in a dusty tarp left on the couch (had this apt been cleaned since last season?and oof, the stench) and discovered no power after... See more

Company replied


Company details

  1. Vacation rental
  2. Holiday Home
  3. Property management company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.1

Great

TrustScore 4 out of 5

606 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Conscientious, helpful and responsive. A good company.

HR were extremely helpful, responsive and flexible. The apartment was very good and central and I feel confident the few small bits of feedback we've given about Apartment Beau Soleil, which were minor anyway, will be acted on. I'd certainly recommend them to deal with as a company. Thank you.

13 March 2026
Unprompted review
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Reply from Happy.Rentals

Dear Guy,
Thank you so much for your kind words and thoughtful feedback.
We truly appreciate your comments and will certainly take your feedback on board as we continue to improve our apartments and services. It’s great to know that the location and overall experience met your expectations.
Thank you again for your recommendation,it means a lot to us. We hope to welcome you back again in the future!

Warm regards,
Happy Rentals Team

Rated 1 out of 5 stars

Poor customer service

Enquired about a large four bedroom villa in Spain for 5 people, two week stay. The villa had a pool.
Was told that only one normal size towel was available per person for the whole two weeks. If I wanted them to be changed I would have to pay.
So if you got out of the pool, you would have to walk dripping wet into the villa before you shower and wash your hair (with your one towel).
Avoid this company. Seem to use anything they can to get more money from you. No customer service.

12 March 2026
Unprompted review
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Reply from Happy.Rentals

Dear Elizabeth/Diane,

Thank you for your feedback.
We are sorry that there was confusion during your enquiry. After reviewing the Airbnb conversation, we can see that our colleague informed you that two bath towels per guest are included. Unfortunately, the message did not mention that each guest also receives a separate pool towel, which is part of our standard provision. We apologise for that omission.

To clarify, our properties in Spain normally provide two bath towels and one pool towel per guest. Additional towel changes during the stay can be arranged for an extra fee, which is standard practice for many self-catering holiday rentals.

As this was an enquiry rather than a confirmed booking, we regret that the misunderstanding led to such a negative impression. We always aim to provide clear and accurate information and appreciate the opportunity to clarify this here.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Location, location, location

Great information to access accommodation.
Accurate description.
Great flat for 3-4 people

1 March 2026
Unprompted review
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Reply from Happy.Rentals

Dear Joanne,
Thank you for your lovely review!
We’re delighted to hear that you enjoyed the apartment in Sauze d’Oulx and that the location worked so well for your stay. It’s also great to know that the access information was clear and that the apartment matched the description.

We’re glad the flat suited your group comfortably, and we hope to welcome you back again in the future.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

The apartment had all that we needed…

The apartment had all that we needed and is very close to the Clotes lift.
The booking procedure is straight forward followed by useful information regarding the property and key collection.
The only thing that I would change is to change the given route from Oulx to the property to avoid driving through the center of town(limited access zone)as it is not necessary or quicker.
Besides that we had a great time

2 March 2026
Unprompted review
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Reply from Happy.Rentals

Dear Tony,
Thank you for your kind review. We’re very happy to hear that the apartment had everything you needed and that you enjoyed the convenient location close to the Clotes lift. It’s also great to know that you found the booking process smooth and the information provided helpful.
Thank you as well for the suggestion regarding the route from Oulx. We appreciate the feedback and will review the directions we send to future guests to make them clearer.

We’re glad you had a great stay and hope to welcome you back again soon!

Kind regards,
Happy Rentals Team

Rated 1 out of 5 stars

Happy rentals chamonix is extremely…

Happy rentals chamonix is extremely variable one apartment was lovely the other was dirty, mouldy and completely disparate from pictures provided. The ground team were useless and they refunded 100 euros when we refused to stay in the property and moved elsewhere due to concerns re safe habitation. They offered no help and no solutions. Awful company.

23 February 2026
Unprompted review
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Reply from Happy.Rentals

Dear Tee,
Thank you for your feedback. We are sorry to read that your experience with one of the apartments did not meet your expectations.
As you mentioned, your group booked two different apartments in the Résidence Le Cristal; Mont Blanc 5 and Mont Blanc 8, which are individually owned properties with different layouts, finishes and price levels. Mont Blanc 8, which was the higher-category apartment, is indeed larger and more recently renovated, while Mont Blanc 5 is a more basic unit.

That said, we take your comments about Mont Blanc 5 seriously. Our local team inspected the issue and, as discussed during your stay, we provided a refund for the inconvenience.

We also want to clarify that our team did respond on site and processed the refund once the issue was verified. Nevertheless, we are sorry that you felt unsupported, as this is certainly not the experience we aim to provide our guests.
Your feedback has been shared with the property owner so that improvements can be made.

We are glad that you enjoyed Mont Blanc 8, and we hope we may have the opportunity to welcome you again in one of our renovated apartments in the future.

Kind regards,
Happy Rentals Team

Rated 2 out of 5 stars

Happy Rentals Chamonix France was a…

Happy Rentals Chamonix France was a Very unaccommodating Property Management company. We were traveling 14 hours to get to France and our flight landed early. There was no way we could convince Happy Rentals to allow us to checkin early. Also had to go to a place a mile away to pickup the key which cost us an extra $40 US since we hired a driver. :(

11 February 2026
Unprompted review
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Reply from Happy.Rentals

Dear Monica,

Thank you for your feedback.
We’re sorry to hear that your arrival felt stressful after such a long journey. Winter season in Chamonix is an exceptionally busy period, and as clearly stated in the booking details, check-in begins at 4PM. During peak season, apartments are often occupied the night before (as was yours), and our housekeeping team requires the full turnaround time to prepare the property to the proper standard for incoming guests. For this reason, early check-in unfortunately cannot be guaranteed.

Regarding key collection, our office location (approximately 1 km from the apartment) is also clearly indicated prior to booking and in the arrival instructions. Many guests choose to walk or take a short taxi ride, depending on their luggage. We understand this may have been inconvenient with a private driver, but the key collection point is part of our standard and transparent check-in process.

We truly aim to provide clear information in advance so guests can plan their arrival accordingly, especially during the busy winter season in central Chamonix.

We do hope you still enjoyed your stay and your time in the French Alps.

Kind regards,
Happy Rentals Team

Rated 4 out of 5 stars

Cozy and warm

The apartment was just right for our family of two adults and two kids. It was warm and cozy and it was really nice to go back at it after a snowy cold skiing day. The instructions were very clear. We found the place and the key very easy and we checked in withing 10 minutes from our arrival. The ideal stop for the transfer from Torino airport is on the parking lot in front of the church. The experience would has been even better if there was small dishwasher.

7 February 2026
Unprompted review
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Reply from Happy.Rentals

Dear Guest,

Thank you very much for your lovely review. We are delighted to hear that the apartment was a perfect fit for your family and that you found it warm and cozy after your ski days, there’s nothing better than coming back to a comfortable space after a cold, snowy day on the slopes.

We’re also pleased that you found the instructions clear and that the check-in process was smooth and quick. It’s great to know the transfer stop location worked well for you too — that detail will certainly be helpful for future guests.

Thank you as well for your constructive suggestion regarding a small dishwasher. We truly appreciate this kind of feedback, as it helps us improve the guest experience. We will be sure to pass your comment along to the property owner for consideration.

We hope to welcome you and your family back again for another ski holiday soon.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

The flat was amazing

The flat was amazing, clean and good view of the panorama. Advise is to put more towels if the stay is long and let the quest know that is no much toilet paper, dish liquid and tablets for the dishwasher so quests can buy before.
The experience was perfect for us.

16 February 2026
Unprompted review
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Reply from Happy.Rentals

Dear Ioana,
Thank you very much for your kind review.
We’re delighted to hear that you enjoyed the apartment, its cleanliness, and the beautiful panoramic view. It’s wonderful to know that the experience was perfect for you.
Thank you as well for your helpful suggestions.
We hope to have the pleasure of welcoming you again soon.

Warm regards,
Happy Rentals Team

Rated 4 out of 5 stars

Great little apartment

Great little apartment. Housed a family of 5 for the week no problem. Lots of storage. Heating was great. Easily walkable to town centre. Just be careful the hot water is limited, and the power can trip if multiple appliances are on.

14 February 2026
Unprompted review
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Reply from Happy.Rentals

Dear Jon,
Thank you very much for your thoughtful review.

We’re delighted to hear that the apartment suited your family comfortably and that you appreciated the storage space, heating, and convenient location within walking distance of the town centre.

Thank you as well for highlighting the points regarding the hot water and electrical capacity. We appreciate you mentioning this for future guests, and we will review how best to make this information clearer to ensure an even smoother stay.

It was a pleasure hosting you, and we hope to welcome you and your family again in the future.

Best regards,
Happy Rentals Team

Rated 5 out of 5 stars

All you need for a ski holiday

Great communication over email and WhatsApp. Lovely accommodation with most of the basic necessities. Had a great holiday!

7 February 2026
Unprompted review
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Reply from Happy.Rentals

Dear Zuzanna,
Thank you very much for your kind review.

We’re delighted to hear that you appreciated the communication and found the accommodation comfortable and well-equipped. It’s wonderful to know you had a great holiday!

We truly hope to have the pleasure of welcoming you again in the future.

Kind regards,
Happy Rentals Team

Rated 2 out of 5 stars

Stay away- they lie and lie and lie

Stay away: they lie and lie and lie, even in their reply here at Trustpilot, they lie. So do not trust them: we rented an apartment with aircondition, but they deliberately turned the power off for cost saving reasons, so we had the choice of either unpleasant 27 degrees in the bedroom at night or mosquitoes if we opened the windows. – both very unpleasant. Happy Rentals is located in Switzerland and decide if the temperature is for need of aircondition in Italy. We notified both Happy Rentals and the reception on the spot, the very first day to turn on power for the aircondition, but nothing happened, so finally we left. – Stay away !

9 September 2025
Unprompted review
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Reply from Happy.Rentals

Dear Jens,

We’re sorry you felt disappointed by your stay in Porlezza. During your visit in September, the air conditioning had already been switched off for the season, which is standard practice at the resort. At that time, outdoor temperatures were mild and the apartment could be comfortably cooled by opening the windows, which we explained.

There was no intention to mislead, and the situation was handled transparently on site. Your refund request was reviewed carefully and declined, including through the chargeback process.

We always aim to provide an honest description and a comfortable experience for our guests, and we regret that this did not meet your expectations.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Very good apartment

Very good apartment, conveniently located close to the main ski slopes, with excellent amenities. We had a great stay. Bonus: it’s equipped with a sauna.”

1 February 2026
Unprompted review
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Reply from Happy.Rentals

Hello,
Thank you for your kind review! We’re delighted you enjoyed the location, amenities, and especially the sauna. We’d be happy to welcome you back again.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Good place to stay

Good place to stay, everything as expected.

24 January 2026
Unprompted review
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Reply from Happy.Rentals

Dear JM,
Thank you for your review! We’re glad everything met your expectations and hope to welcome you again soon.

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

Excellent proactive customer service

The team at Happy Rentals were so responsive and helpful when I had to contact them with an issue on the day of check-out (25th January). They really helped and my overall experience staying in Chamonix was helped by their approach. Excellent and really impressive group working hard for their customers. Thank you all and have a great 2026.

25 January 2026
Unprompted review
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Reply from Happy.Rentals

Dear Catherine,
Thank you very much for your kind words and for taking the time to share your experience at Lou Dava Chic Apt.

We’re delighted to hear that our team was able to assist you promptly and effectively on the day of check-out, and that this contributed positively to your overall stay in Chamonix. Your appreciation means a great deal to us and is a wonderful motivation for the whole Happy Rentals team.

Thank you again for your trust and warm wishes — we wish you a fantastic 2026 as well and hope to welcome you back soon!

Kind regards,
Happy Rentals Team

Rated 3 out of 5 stars

Ref 680035 Chalet Whitmore Argentiere…

Ref 680035 Chalet Whitmore Argentiere 26/12/2025 - 02/01/2026

We stayed at Chalet Whitmore (advertised for 6–7 people) over the New Year period. The chalet itself was well located and well presented internally.

However, there was a separate flat below the chalet (accommodating a further 2 or 4 guests), and both properties shared a single hot water tank (immersion heater). This meant that between 7 and potentially 11 guests were reliant on one system.

As a result, there was consistently insufficient hot water. Even with only five of us in the chalet, it was not possible for everyone to have a shower in the evening after skiing. It was clear that the hot water capacity was inadequate to service both the chalet and the flat simultaneously.

26 December 2025
Unprompted review
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Reply from Happy.Rentals

Dear Rebecca and Adrian,

Thank you for taking the time to share your feedback and for highlighting both the positive aspects of Chalet Whitmore and the issue you experienced during your stay.

We are sorry for the inconvenience caused by the hot water system during a busy New Year period. We understand how important it is to have reliable hot water after a day of skiing.

Once the issue was reported, it was investigated and resolved, and we provided a refund of €270 as compensation for the disruption experienced.

Thank you again for your comments, which help us improve our service, and we hope to have the opportunity to welcome you back under better circumstances in the future.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Lovely apartment

We stayed in a lovely chalet in Bardonecchia. Great apartment for two people and wonderful views. Near the station and centre and not far from ski lift with the free bus.
Lovely apartment, great communication from owners and looked as described.

11 January 2026
Unprompted review
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Reply from Happy.Rentals

Dear Saskia,
Thank you very much for your kind review!
We’re delighted to hear that you enjoyed the chalet, the beautiful views, and the convenient location close to the station, town centre, and ski lifts. We’re also glad the apartment met your expectations and that our communication was helpful.

We would be happy to welcome you back to Bardonecchia in the future!

Kind regards,
Happy.Rentals Team

Rated 1 out of 5 stars

We booked a 3 night stay in Croatia

We booked a 3 night stay in Croatia. Booking was confirmed and a large deposit taken. Out of the blue I received an email that the owners wanted to stay in the home when we had booked and informed us we would have to shift our stay by 2 nights. Our flights were already booked and this was not possible. As such, Happy Rentals left us with no accommodation for 3 nights of our 10 day trip. We are very fortunate that we have time to find an alternative. However, I would not trust them to honour their bookings in the future and would not use them again. I am shocked to see these sort of practices at an agent that is part of the Marriott group. Very poor. To add insult to injury - we had to arrange the cancellation and refund ourselves. Beware!

12 January 2026
Unprompted review
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Reply from Happy.Rentals

Dear Leigh,

We’re very sorry to hear that you were disappointed with this experience and appreciate the opportunity to clarify the situation.

Your reservation was confirmed for 23–26 June. Unfortunately, due to an unforeseen owner availability issue, we contacted you to explain the situation and offered an alternative stay from 24–27 June (a one-day shift), not two nights as stated. We fully understand that, due to pre-booked flights, this change of date was not suitable for your travel plans.

At that point, you advised us that, after discussing with your travel companions, you preferred to cancel the booking and receive a full refund so you could secure alternative accommodation for your original dates. As the reservation was made through Marriott’s platform, cancellations and refunds must be processed directly via Marriott, and we followed the correct procedure in line with their policies. A full refund was provided.

We sincerely regret the inconvenience this caused and acknowledge how frustrating it is when plans need to change unexpectedly. Situations like this are extremely rare, and the vast majority of our guests enjoy smooth, problem-free stays. We always aim to communicate promptly and offer fair solutions when unforeseen circumstances arise.

We wish you all the best for your travels and appreciate your feedback.

Kind regards,

Happy.Rentals Team

Rated 5 out of 5 stars

Very comfortable small apartment

The apartment is small but very comfortable and with many details that easy the life together. Moreover is very close to Le Grand Montets telecabine. Highly recommended. Beware No internet, I used hotspot from my phone and it was good enough.

2 January 2026
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Chiara,

Thank you very much for your kind review and recommendation.
We’re delighted to hear that you found the apartment Résidence Grand Roc - Campanules 125 comfortable, well equipped, and conveniently located near the Grands Montets cable car.
We also appreciate you highlighting the internet situation and are glad that your mobile hotspot worked well during your stay.
We hope to have the pleasure of welcoming you again in the future!

Kind regards
Happy Rentals Team

Rated 5 out of 5 stars

It's a very cosy litlle chalet with…

It's a very cosy litlle chalet with superb views. Perfect, in my opinion for 2 people. Very nice rainshower with heavenly warm water. There's a very strong wifi connection.
The only problem here are the pots and pans. Only 2 are safe enough to be used. The others are too damaged to safely cook in and should be replaced.
Overal I had a very enjoyable 2 weeks over the holidays.

20 December 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear guest,

Thank you very much for sharing your feedback and for staying with us over the holidays.

We’re delighted to hear that you enjoyed the cozy atmosphere of the chalet, the superb views, the rain shower, and the strong Wi-Fi connection. It’s great to know the chalet suited you well and that you had an enjoyable two-week stay.

We hope to have the pleasure of welcoming you back in the future!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

An alpine paradise – thoughtful design in a stunning setting

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the mix of cozy alpine charm (the wood paneling is beautiful) with modern comforts. Having three bathrooms was a huge plus for our group!

The location is simply incredible. Being nestled right in the National Park, just minutes from the lake and the trails, allowed us to completely reset and disconnect from the hustle and bustle. We couldn't have asked for a better base to explore Lake Bohinj and the mountains. We hope to return someday!

22 December 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Paul,

Thank you so much for your kind and thoughtful review!
We’re truly delighted to hear that you and your family enjoyed your stay at our chalet in Ukanc.
It was a real pleasure hosting you, and we would be very happy to welcome you back in the future. You will always be most welcome!

Kind regards,
Happy Rentals Team

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