I loved this ski pants and the jacket Patagonia powslayer. I bought them for ski touring but I wear them for both alpine skiing and ski touring. High quality, nice fit and design. I will buy another c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It would’ve been 5 stars, but the delivery got delayed, and it meant that I missed the moment to gift them. However I appreciated the candidness from the outset that there would be issues. I probably... See more
Company replied
The goods were new, delivered few days later than expected. Unfortunately, the shoes Altra W Superior 7 size 39 were much tighter all around the foot than equivalent model Lone Peak. Must return th... See more
Company replied
Impressed by the quality of the delivery service and advice of Hardloop. Even for a shipping to Switzerland it takes only a couple of days and no bad surprises when they indicate that price includes v... See more
Company replied
Company details
About Hardloop
Written by the company
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Written by the company
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Contact info
695, Avenue Paul Louis Merlin, 73808, Montmélian, France
- +33 1 84 67 14 24
- hello@hardloop.fr
- hardloop.ch
4.4
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hardloop
Hello Caroline!
Thank you so much for your positive feedback! 🌄 We're thrilled that everything went smoothly with your order. The Birkenstock Arizona Birko is truly a fantastic choice for everyday comfort and adventure! We hope to see you again on our trails soon! 🏔️
Sporty regards,
Camille - HardGuide
Mixed Process, 5-Star Support
I have mixed feelings about my experience. The order worked out well in the end. The Service team was kind and helpful (deserves 5 stars). My main issues were with the process: the ordering system behaved strangely (3 stars) and it took a very long time for the item to be released for shipment (2 stars).
23 January 2026
Reply from Hardloop
Hi Istvan,
Thank you for your honest feedback! 🏔️ We're thrilled to hear that our support team could provide 5-star assistance, while also appreciating your comments about the ordering process. Your insights help us improve our adventure together! We're constantly working on enhancing our systems to make your next experience even smoother. ⛰️
We apologise for the long shipment process.
Guillaume - HardGuide
where are my Boots
I placed the order on the 12th Jan for snow boots and received a message to say the boots would be delivered on 16th/17th Jan. The Boots were for my husbands trip to Davos, A email came through indicating that the shoes would be delivered on the 20th Jan. We came home on the 24th from our trip. We have not received our package. We expected to see the parcel at our post box or a card from SwissPost telling us to collect from the post office as no one was home. To date, no package has been received or card to tell us where it has been left. We have contacted Hardloop and waiting for someone to respond to our query.
13 January 2026
Reply from Hardloop
Hello,
Thank you for your message and for your patience regarding the delay with your order.
I checked the status of your shipment and your parcel is marked as delivered. If you have not received it and there is no delivery notice from Swiss Post, I recommend verifying with your neighbors or checking at your local post office in case the package was left there.
I remain available if you need further help or have any questions about your order!
Guillaume - Hardguide
My purchase on Hardloop was 5 star
My purchase on Hardloop was 5 star. Website was easy to use, item was well priced and the delivery to Switzerland was on time. Definate thumbs up for me.
20 January 2026
Reply from Hardloop
Hello,
Thank you so much for your fantastic 5-star review! We're thrilled that your shopping experience with us was smooth from start to finish. The Smith I O Mag Chromapop Pro Photochromic Cat 1-3 Masque is indeed a popular choice among our customers, and we're glad you found it well-priced. We work hard to ensure timely deliveries to Switzerland, so it's great to hear we hit the mark! 🌲
Guillaume - HardGuide
Reply from Hardloop
Hello,
Thank you so much for your 5-star review! 🌟 We're thrilled that you found your experience perfect despite the slight delay in delivery. Your satisfaction is what keeps our adventure going! We look forward to equipping you for your next outdoor journey. 🏔️
Happy trails!
Guillaume - HardGuide
nothing to say
6 January 2026
Reply from Hardloop
Hey Patrick! 🏔️
Thanks for your 5-star review! Even with "nothing to say," your positive rating speaks volumes. We're thrilled that your Tsl Outdoor Symbioz met your expectations - they're truly reliable companions on any adventure trail. Hope to see you again for your next outdoor gear needs! 🌲
Happy hiking,
Antonin - HardGuide
Everything was perfect
Everything was perfect, from communication to my shoes, except long waiting for my shippment but it's understandable because of holidays!
13 January 2026
Reply from Hardloop
Hello Bosko,
Thank you so much for your wonderful feedback! 🌄 We're thrilled to hear that almost everything met your expectations. The holiday shipping delay is completely understandable, and we appreciate your patience during that busy period. Looking forward to equipping you for your next outdoor adventure! 🏕️
Sporty greetings,
Mathilde - HardGuide
Reply from Hardloop
Hello,
Thank you so much for your perfect 5-star review! 🏔️ We're absolutely thrilled that everything went well with your order. Your satisfaction is what motivates our team every day! Looking forward to accompanying you on your next outdoor adventures. 🌲
Sporty regards,
Blandine - HardGuide
Reply from Hardloop
Hello,
Thank you so much for your positive feedback! 🏔️ We're thrilled to hear that you enjoyed the fast shipping and that everything went well with your order. The Barbour Thornproof Dressing is definitely a great choice for outdoor enthusiasts! Looking forward to accompanying you on your next adventure! 🌲
Happy trails,
Guillaume - HardGuide
Ordered to Switzerland
Ordered to Switzerland. Came faster than expected. Great price.
6 January 2026
Reply from Hardloop
Hi,
Thank you for your feedback! 🙏 We’re glad your order arrived faster than expected and that you’re happy with the price 🌲💨
Enjoy your new gear!
Sportively,
Louis – HardGuide
Website works really well.
Website works really well.
Good price.
Delivery was a bit late but communication was super about it.
Can recommend.
23 December 2025
Reply from Hardloop
Hello,
Thank you for your wonderful feedback! 🌄 I'm glad our website worked well for you and you found a good price on your Patagonia Ws Nano. Sorry about the slight delivery delay, but happy to hear our communication was on point! We truly appreciate your recommendation and hope your new gear accompanies you on many adventures! 🏔️
Guillaume - HardGuide
Reply from Hardloop
Hello Christian,
Thank you so much for your positive feedback! 🏔️ We're thrilled to hear about the fast delivery of your order. Speed on the trails and in our service is what we aim for! Looking forward to equipping your next adventure with the same efficiency. ⛰️
All the best,
Guillaume - HardGuide
Took very long
Took very long, no notiffication they dont have item in storage and waitied good week and a half more as it should.
19 December 2025
Reply from Hardloop
Hello Chamomile,
I am truly sorry for your experience with the delivery of your Maloja Papusam Down Jacket. The delay and lack of notification regarding stock availability do not reflect our usual standards of service. 🏔️ We are already working to improve our communication process regarding product availability. We appreciate your feedback and patience with this order!
Best regards,
Antonin - HardGuide
Everything worked out well as it was…
Everything worked out well as it was supposed to.
15 December 2025
Reply from Hardloop
Hello,
Thank you so much for your positive feedback! We're thrilled that everything worked out well for you as expected. Your satisfaction is what drives us to keep improving our services every day. Looking forward to being part of your next outdoor adventure! 🌲
Sporty regards,
Guillaume - HardGuide
The sweater I ordered is lovely
The sweater I ordered is lovely, I`m very happy with it. It took a while to arrive, but I was kept informed of the delay and exactly when to expect it. So, all`s well !
19 December 2025
Reply from Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 It's fantastic to hear that you're happy with your lovely sweater. Your Dale Of Norway is sure to be a great companion in your adventures, even if it took a little longer to arrive. 🏔 We're thrilled everything worked out well!
Best regards,
Guillaume – HardGuide
I have ordered two ski jackets with…
I have ordered two ski jackets with different sizes. Shipment was fast and payment via credit card.
Nevertheless I had to return one of the item (too small). The item has been consigned on the 08th of December according to post.ch to hardloop, and I am still waiting for the refund. No information and no support.
2 December 2025
Unprompted review
Reply from Hardloop
Hello Francesco,
Thank you for sharing your feedback! I am sorry to hear about the issue with your refund. We understand the importance of a smooth process and are committed to improving our services. 🌿 Please contact us or provide us with your order number here so that we can resolve this issue.
Kind regards,
Mathilde – HardGuide
Perfect!!!
16 December 2025
Reply from Hardloop
Hallo Ladislav,
vielen Dank für Ihre Nachricht und dafür, dass Sie uns Ihr fantastisches Feedback mitgeteilt haben!
Wir freuen uns sehr zu hören, dass Ihre Erfahrung mit Hardloop perfekt war und alles mit Ihrer Bestellung reibungslos verlaufen ist. Ihre Zufriedenheit bedeutet uns sehr viel.
Ich stehe Ihnen weiterhin gerne zur Verfügung, falls Sie weitere Fragen haben oder in Zukunft Unterstützung benötigen. Ich wünsche Ihnen einen wunderbaren Tag!
Delivery a little slow but otherwise…
Delivery a little slow but otherwise everything is great
3 December 2025
Reply from Hardloop
Hi Kerry!
Thank you for your honest feedback! 🌄 We appreciate your patience with the delivery and are thrilled that everything else met your expectations. Your satisfaction fuels our adventure-loving hearts! Looking forward to equipping you for your next outdoor journey! 🏔️
Sporty regards,
Mathilde - HardGuide
Reply from Hardloop
Hi Tobias!
Thank you so much for your fantastic review! 🏔️ We're thrilled to hear you had a great experience with our catalog, pricing, and delivery speed to Switzerland. The Mammut Taiss Guide So Pants you ordered are perfect for mountain adventures - a technical piece that truly delivers on quality. Looking forward to equipping you for many more outdoor journeys! 🌲
Adventure awaits,
David - HardGuide
Reply from Hardloop
Hello Pilo!
Thank you so much for your wonderful feedback! 🏔️ We're thrilled to hear you enjoyed your experience with us. Your satisfaction fuels our passion for outdoor adventures! Looking forward to accompanying you on your next expedition soon! 🌲
Sporty regards,
David - HardGuide
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.