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Hardware Decor Reviews 633

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TrustScore 5 out of 5

4.8

Hardware Accessories Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, often noting that items arrived in perfect condition and met or exceeded expectations. Many consumers highlight the ease of the ordering process and the quick delivery times, with some orders even arriving ahead of schedule. The customer service is consistently described as helpful, polite, and efficient, with real humans answering calls and assisting with order corrections and inquiries. However, some customers also noted issues with missing or incorrect items in their orders, such as shorted brackets or missing poles. A few people were dissatisfied with the company's policy regarding claims for missing parts, especially when the notification period was missed, leading to additional costs for the customer.

What people talk about most

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and efficient,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast and quick delivery, with some... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our order of oval closet rods and brackets arrived ahead of schedule and everything was packaged extremely well so that the 8’ aluminum rods would arrive safely. The brackets and little pieces were ev... See more

Company replied

Rated 5 out of 5 stars

I had no idea how to order and if I was even order the right items for what I needed done! The woman who helped was amazing!! She was patient, knowledgeable and kind. I could not have ordered without... See more

Company replied

Rated 5 out of 5 stars

I called customer service with a question I needed answered before I could place my order, and I was amazed that a REAL HUMAN answered the phone, and provided the info I needed. After visiting thre... See more

Company replied

Rated 5 out of 5 stars

I do not have my order yet but so far the experience has been excellent. I placed an order over the weekend and learned afterwards that I made an error on the order. I sent a message using the web s... See more

Company replied

Company details

  1. Hardware Accessories Store

About Hardware Decor

Written by the company

We carry world class closet rods, rod hangars, as well as all types of closet and Sliding cabinet door hardware. Free Custom Cutting on Closet Rod. Most orders ship within 24 hours. Trade discounts also available.
Closet Products
Wardrobe Lifts
Cabinet Products
Home Hardware

Quick Order Processing Time

Written by the company

Most Orders Ship the Same Day
Most of our Orders we get by Noon Eastern Time ship the same day (Mon - Fri), and if not, then the next business day

Contact info

4.8

Excellent

TrustScore 5 out of 5

633 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

The product you displayed on you…

The product you displayed on you website was not the product I received

22 December 2025
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Reply from Hardware Decor

Hi Harold! We are really sorry the picture didn't match the product that we shipped. We are looking into that product and updating the picture. Thank you for letting us know!

Rated 5 out of 5 stars

We had an excellent experience

We had an excellent experience. My father had to call in about the product and the person who spoke with him was extremely polite, helpful and thorough. The items were delievered very quickly and were even. etter quality than we expected.

19 December 2025
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Reply from Hardware Decor

Thank you! Your father already knew what he wanted, easy phone call!

Rated 5 out of 5 stars

Totally satisfied customer!

I made my order and within hours it was on its way.
The custom cutting is super convenient!

17 December 2025
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Reply from Hardware Decor

Thanks Eric! Glad to hear you love the custom cutting!

Rated 5 out of 5 stars

five star plus

finally received product (seasonal shipping delays, weather, etc) arrived in good shape, packaged well, good job all around. will buy from Hardwaere Decor again. thanks

4 December 2025
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Reply from Hardware Decor

Thanks Michael! Hope you love your polished chrome rods!

Rated 5 out of 5 stars

Delivery

The product i ordered was exactly what I requested. No up selling just the hardware I needed. This was an international order (canada), and arrived 4 days earlier than expected, excellent service. I will be ordering here again.

26 November 2025
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Reply from Hardware Decor

Thanks Wallace! Happy to hear the shipping was quick to Canada.

Rated 5 out of 5 stars

Quick and efficient service

Website is easy to navigate and to order. I received my fedex tracking number within 30 minutes of ordering. I have always received the items I have ordered quickly and orders arrive complete.

1 December 2025
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Reply from Hardware Decor

Thanks Ken! Glad to hear you love our services!

Rated 1 out of 5 stars

The boxes on the pallet were open and i…

The boxes on the pallet were open and i was missing 1-6' chrome 1 1/16" pole that i had to reorder yesterday

20 November 2025
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Reply from Hardware Decor

Hi Ronald! So sorry the shipping company messed up your pallet. We do encourage you to contact us if ANYTHING is wrong with any of our shipments so we can make it right.

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