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Hardware Decor Reviews 633

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TrustScore 5 out of 5

4.8

Hardware Accessories Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, often noting that items arrived in perfect condition and met or exceeded expectations. Many consumers highlight the ease of the ordering process and the quick delivery times, with some orders even arriving ahead of schedule. The customer service is consistently described as helpful, polite, and efficient, with real humans answering calls and assisting with order corrections and inquiries. However, some customers also noted issues with missing or incorrect items in their orders, such as shorted brackets or missing poles. A few people were dissatisfied with the company's policy regarding claims for missing parts, especially when the notification period was missed, leading to additional costs for the customer.

What people talk about most

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and efficient,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast and quick delivery, with some... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our order of oval closet rods and brackets arrived ahead of schedule and everything was packaged extremely well so that the 8’ aluminum rods would arrive safely. The brackets and little pieces were ev... See more

Company replied

Rated 5 out of 5 stars

I had no idea how to order and if I was even order the right items for what I needed done! The woman who helped was amazing!! She was patient, knowledgeable and kind. I could not have ordered without... See more

Company replied

Rated 5 out of 5 stars

I called customer service with a question I needed answered before I could place my order, and I was amazed that a REAL HUMAN answered the phone, and provided the info I needed. After visiting thre... See more

Company replied

Rated 5 out of 5 stars

I do not have my order yet but so far the experience has been excellent. I placed an order over the weekend and learned afterwards that I made an error on the order. I sent a message using the web s... See more

Company replied

Company details

  1. Hardware Accessories Store

About Hardware Decor

Written by the company

We carry world class closet rods, rod hangars, as well as all types of closet and Sliding cabinet door hardware. Free Custom Cutting on Closet Rod. Most orders ship within 24 hours. Trade discounts also available.
Closet Products
Wardrobe Lifts
Cabinet Products
Home Hardware

Quick Order Processing Time

Written by the company

Most Orders Ship the Same Day
Most of our Orders we get by Noon Eastern Time ship the same day (Mon - Fri), and if not, then the next business day

Contact info

4.8

Excellent

TrustScore 5 out of 5

633 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Laura

They shipped immediately, they had a minor issue which they called me in corrected immediately, and Laura couldn’t have been nice around the phone

2 October 2025
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Reply from Hardware Decor

Thanks Michael! Glad we could get those other Valets for you!

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate. Prices were reasonable. Order fulfillment was prompt. Couldn't ask for more!

30 September 2025
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Reply from Hardware Decor

Thanks Philip! Your order is on its way!

Rated 5 out of 5 stars

Customer Service

Had an issue with billing, customer service was great and helped solve the problem quickly

22 September 2025
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Reply from Hardware Decor

Thanks Joseph! Glad we figured it out! Those Center Supports are on there way!

Rated 4 out of 5 stars

Fast shipping

Ordered some brass closet rod cups and they're a perfect fit with fast shipping.

15 September 2025
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Reply from Hardware Decor

Thanks Jerry!

Rated 5 out of 5 stars

What's not to like!

Easy to order. Product in stock. Free delivery. Fast arrival. Received exactly what I ordered. What's not to like!

5 September 2025
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Reply from Hardware Decor

Thank you Carl, for your review! We appreciate the positive feedback.

Rated 5 out of 5 stars

Amazing

Amazing and super easy to order

9 September 2025
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Reply from Hardware Decor

Thank you!

Rated 5 out of 5 stars

Great company

Great price, fast delivery and hard to find product was available.

25 August 2025
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Reply from Hardware Decor

Thank you! Happy to hear you love everything!

Rated 3 out of 5 stars

I was disappointed to get silver screws…

I was disappointed to get silver screws with black clothes rods. Also, some basic instructions either with them or at least available online on height and distance from the wall seems basic. Otherwise, the products themselves were great.

Update following the reply: Your email has 3 resources for determining cut length. Still nothing to show how far off the floor or how far FROM the wall they should be mounted. It's just a recommendation to have some recommended guidelines for these measurements.

17 August 2025
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Reply from Hardware Decor

Hi Dallas! This morning I sent over an email with a bunch of our Help Articles on how to install all our items. You must of not seen that section on our website. I linked everything for you. Thanks!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service: made a sample request for a client and it was shipped out same day.

25 August 2025
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Reply from Hardware Decor

Thanks Beth! Those samples are on their way!

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