Hardware Warehouse Reviews 

6
TrustScore 3.5 out of 5

3.5

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Company details

  1. Construction machine dealer

Information provided by various external sources

Hardware Warehouse was established in 2012 when we spotted a gap in the market for our high quality products at low prices, delivered to you at home or on site. We work closely with manufacturers to ensure prices are kept low and the savings are passed onto our customers. We pride ourselves on providing our customers with excellent quality products at the very best prices. First class service comes as standard, as does next day delivery when orders are placed before 2pm (excluding weekends and bank holidays). We also offer online tracking of your order throughout the delivery process and e-mail notifications. We stock large volumes of our constantly expanding product range in our UK warehouse, which means we will be able to fulfil orders of almost any size. Please don't hesitate to contact our friendly customer service team with any questions or queries and we will do our upmost to ensure you'll want to be a returning customer;


Contact info

3.5

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
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1-star

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3.5

All reviews

(6)

0 reviews in the last 12 months

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Rated 2 out of 5 stars

Website directs deliverys to billing…

Website directs deliverys to billing address instead of shipping address. Telephone number not staffed and directs to full mail box so cannot leave message.

Received response on the third email to say items will be sent to the shipping address.
Items arrived on time as specified by royal mail 48, however was missing two x 2 meter lengths of aliminum.

The website was closed for maintenance from the day of the delivery, I have had no response to any of my messages. It has been a week now and I don't think I will be hearing from them.

This is apparently how they make their money, by under staffing the operation and short changing customers on deliveries.

Future customers beware!!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

They (in particular Kevin) bent over backwards to provide an efficient pick up of a faulty vacuum cleaner with delivery of the replacement at the same time. He had to deal with Shop Vac and myself. Throughout did all with intelligent understanding. Bought through Amazon and will use this company again where possible. Highly recommend.

23 September 2016
Unprompted review
Rated 5 out of 5 stars

Exceptional service - would use again in an instant...

It's not often I'm driven to review anything, not least a hardware supplier, but the service we got from Hardware Warehouse - in relation to a very minor but important-to-us purchase - was just fantastic. Excellent advice and very speedy dispatch. Would there were more firms like this out there (and thank you especially, Michelle!).

13 October 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service!

An excellent company to buy from. They had exactly what I needed and I received my goods very promptly. I would buy from them again.

4 September 2015
Unprompted review
Rated 5 out of 5 stars

A first class seller

I was desprate to get my goods and the staff could not have done more for me even aranged for me to pick up the goods a big thank you for service.

3 September 2015
Unprompted review

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