Ordered mudflaps for my car. Wrong mudflaps arrived, sooner than expected, and I notified Harfington. Not possible to return items, however, my payment was returned with an apology for getting the ord... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered stainless mesh. Didn't realise it was coming from China. Arrived in 8 days. Good quality.
Company replied
Found replacement parts for bird feeders that I couldn't elsewhere, parts arrived promptly and in good condition
Company replied
The 100mm binding posts had excess paint in the threads. The screws would not bite and I thought the thread on the posts were bad. These were fine after I realized I would not cross thread them. O... See more
Company replied
Company details
Written by the company
Harfington is a professional hardware tools and accessories online store, offer electronics components, industrial equipment, lights and security parts. Buy now!
Contact info
Room 1111, 11/F, Metroplaza, Tower 2, 223 Hing Fong Road, Kwai Fong, New Territories Hong Kong SAR (Note: this is not a returning address), Hong Kong
- +852 24838901
- info@harfington.com
- harfington.com
3.7
Average
408 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Too expensive for minor ongoing use
Too expensive for minor ongoing use. Average ease of use.
1 February 2026
Reply from Harfington
Hi Greg,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Won't allow return, even when part doesn't fit.
Sent me a product that does not fit my vehicle. Refused to allow me to return my money. I sent pictures as they asked, then offered me 70% of my money back rather than allowing me to return. They are horrible and they are crooks.
10 February 2026
Unprompted review
Reply from Harfington
Hi Sunshine,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.and we already arranged the fully refunded for you.sorry for this again.
Best regards,
Harfington
I ordered several products and have not…
I ordered several products and have not gotten any notification about shipping, very disappointed with customer service. When I inputted my order numbers, neither were recognized. I’m hoping they haven’t scammed me.
14 January 2026
Unprompted review
Reply from Harfington
Hi James,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Fair prices
Fair prices, easy order process. Reasonable freight cost and prompt delivery
1 January 2026
Reply from Harfington
Hi Peter,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Good prices
1 January 2026
Reply from Harfington
Hi JS,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Reply from Harfington
Hi Robert,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
still dont have my package
still dont have my package, and no response from customer service. its just really upsetting how hard it is for companys to get there product these days.
14 January 2026
Reply from Harfington
Hi Deborah,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Very positive experience during my last shopping experience
Very good company with top notch products & really affordable & competitive prices. Pretty quick shipping, and high recommendation from me...five stars!!
19 December 2025
Unprompted review
Reply from Harfington
Hi Dan,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Looks like a UK company but delivery…
Looks like a UK company but delivery from abroad takes ages and tracking doesn't work. Ai help is no good so who knows when or if it will arrive
13 January 2026
Unprompted review
Reply from Harfington
Hi Engineering,
I'm sorry to hear that you're not 100% satisfied with this.according to your user name,we could not find out your transaction,we also could not located your AI question in our backend.can you please write email with your transaction ID to us?info@harfington.com
our CS team will follow up and reply soon.sorry for this inconvenience.
Best regards,
Harfington
Reply from Harfington
Hi Robert,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Reply from Harfington
Hi Catherine
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
I wanted to return the item as it was not as described.
I wanted to return the item as it was not as described (bespoke car cover). I've emailed 5 times and no response. I would not recommend using this company after my experience. Update 4/1: Since posting my review, the company have immediately been in touch and fully refunded. They explained the delay was due to the Christmas period. It's only fair to change my rating.
3 December 2025
Unprompted review
Reply from Harfington
Hi Kev,
I'm sorry to hear that you're not 100% satisfied with this.due to New Year Holiday,all of our company staffs was OOO during these few days.this is reason that we delay to reply.we will arrange the refund for you,plz notice your inbox, our customers service team contacted you: info@harfington.com
sorry for this inconvenience.
Best regards,
Harfington
I found the items quickly and the price…
I found the items quickly and the price was very good
1 January 2026
Reply from Harfington
Hi Clifford,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Reply from Harfington
Hi Brian,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Easy to use and easy to pay for and a…
Easy to use and easy to pay for and a excellent selection of products
1 January 2026
Reply from Harfington
Hi Gary,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
The product was spot on!
The product was spot on!
Could not find this product anywhere else.
1 December 2025
Reply from Harfington
Hi Brett,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington
Product not received
Have not received the product and it was ordered on November 11th. Cannot speak with anyone at the company and my credit card was charged on November 11th. I would suggest not to use this company. Very shady.
11 November 2025
Unprompted review
Reply from Harfington
Hi Lesa,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
FAKE
FAKE - Dont Trust!
Said they delivered and left in a safe place - check the cameras, no delivery was made. No parcel, no way to track it and no photo evidence. Showed it stayed on carrier "out for delivery" for 7 days...! I call BS, its a scam and they were never going to deliver and just showed shipping updates. no way to get a refund. GRRR (Reported to ACCC)
2 December 2025
Unprompted review
Reply from Harfington
Hi B,
I'm sorry to hear that you're not 100% satisfied with this.have you contacted our customers service team before? please send the transactions number to our customers service team,they will follow up your issue.
sorry for this inconvenience.
Best regards,
Harfington
Orange ventilation grills suppose to be gold
Bought gold grills for my fridge only to arrive orange.
Very hard to communicate with them and return their products back.
It's like they do it on purpose so you give up
11 November 2025
Unprompted review
Reply from Harfington
Hi Sam,
I'm sorry to hear that you're not 100% satisfied with this.our customers service team already contacted you via email.plz check your inbox.sometime mail run into spam.please double-check mail from:info@harfington.com
sorry for this again.
Best regards,
Harfington
Yet another Chinese business that…
Yet another Chinese business that tricks you into thinking they are in the UK. And as the days and weeks go by and you still do not have your goods you discover hidden away in the small print that they are in China. Added to insult their tracking number is false and they ignore emails.
5 December 2025
Unprompted review
Reply from Harfington
Hi Masao,
I'm sorry to hear that you're not 100% satisfied with this.first,it will gets tracking number after we packing.therefore you could not check any delivery info before parcel send out.
regarding the email issue,we have work time for email solving.moreover,we have lots of emails everyday.that means,we usually take time to check and reply.but we all replied customers mail.maybe you can send one more mail to our team,they will follow up ASAP.
I'm so sorry for this inconvenience.
Best regards,
Harfington
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