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Harper Reviews 626

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TrustScore 4.5 out of 5

4.6

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience, efficiency, and the ability to try products at home before committing to a purchase. Many appreciate the helpful and friendly staff who provide excellent advice and make the experience enjoyable. The user experience is frequently highlighted as smooth and easy, with clear return processes and good communication. However, some people were dissatisfied with the product quality, noting discrepancies between online images and the actual items received, as well as inaccurate sizing. A few customers also reported issues with the return policy, experiencing unexpected charges for returned items or difficulties with the return process, particularly when items were sent back to international locations.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising its convenience and efficiency. Customers... See more

Product

People report ambiguous experiences with product. Many customers praise the "Try Before You Buy" concept,... See more

Return policy

Clients share ambiguous opinions on return policies. Many reviewers praise the ease and clarity of the return... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience and ease... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was received really quickly, well packaged and with clear instructions ( we ordered from 2 companies, other no instructions & terrible live chat 🫩) Amazing light, just what we wanted looks... See more

Rated 5 out of 5 stars

The whole ordering experience was seamless, easy and returns the same. I needed to re-order, and again, very quick and easy. The fact of not having to process the refund make life much easier with de... See more

Rated 5 out of 5 stars

Absolutely brilliant service. Enabled me to organise several sizes and styles delivered from Luca Faloni without spending thousands. Meant that we really could have a good look at things in our o... See more

Rated 5 out of 5 stars

Next day arrival. Ease of selection at home. Ease return process. Zero upfront payment. No waiting for refunds. Exceptional. Now have to pay for the dress I love. Such a fantastic concierge service.

Company replied

Company details

  1. Courier and Delivery Service
  2. Payment service

Written by the company

Harper is a fashion concierge service that brings you the in-store shopping experience, whenever and wherever you wish.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

626 reviews

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1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant service

Brilliant service. So simple to use. The people who deliver the clothes are always so professional and friendly and don’t put you under any pressure to buy the clothes. I love being able to try on lots of clothes without having to pay upfront and just paying for what I want to keep.

6 July 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service - prompt, polite and an excellent, super friendly and knowledgable stylist also. Very reasonable charge.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with Harper…

I had a great experience with Harper concierge Anita today.
The ideal of having all the brands I choose coming to the comfort of my house and be able to try on my own time is absolutely amazing!!

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Jane came with some beautiful Rixo…

Jane came with some beautiful Rixo dresses. She was so kind and honest. Briiliant service I would use again. Unfortunately the styles didn't suit my body shape which was a real shame. It was a really great experience though.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service and very convenient

Carmel visited my house with the clothes I chose. Tried these on in the comfort of my house. Carmel provided great advice.
I would definitely use Harper again. So convenient and easy.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic service - I had no idea this was available!!

I kept seeing ‘try before you buy’ on fashion sites but didn’t quite understand what that meant so ignored it! Chinti & Parker offered this service and their site seem to explain what it meant! I just had a fantastic experience with their courier HARPER who came with my items and I took them up to my flat, tried them and decided to keep and paid immediately. Such a pleasure not to have to head to the Post Office as I do not have a printer in my small London flat. I am giving this review because the girl who came and delivered was utterly delightful. She called to give me a precise time and was just so pleasant despite a major traffic incident in Marylebone this morning! I am now a member! Thank you.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Super convenient

Super convenient, the stylist was lovely and I ordered everything I wanted in multiple sizes. Most shops don’t have all the sizes/ options of everything you might want to try and they throw in some wild cards which was fun to try on.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

I used the try before you buy service

I used the try before you buy service. Absolutely excellent idea. The whole process was brilliant. I could not fault it.
Unfortunately the dress didn’t suit me. But it was so great not to have to wait for a refund. I wound not hesitate to use this again.

3 April 2024
Unprompted review

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