Lied to, Harassed and Scammed
Our recent car purchase from Harry’s Car Supermarket has been one of the most frustrating and poorly handled experiences I’ve ever had with a dealership.
Initial communication was promising over the phone, but it started to fall apart once we arrived on Sunday 1st June to view the car.
We were left standing in the rain while staff tried to figure out which keys matched which car. No prep, no plan, and a complete lack of basic organisation. We chose a vehicle that was advertised with a fresh MOT, but we noticed immediately that the engine warning light was on — which made us question the MOT claim. We checked online and, surprisingly no MOT had been done.
Staff assured us this would be sorted the next day and that the car would be delivered free of charge on Wednesday 4th June, in time for me to travel to work (a 2-hour journey) by 1:30pm. I checked in on Tuesday when I noticed online the MOT was still not showing. I got no response. On Wednesday, still no word until I finally got through — to be told the MOT still hadn’t been done and the car would not be arriving.
No apology. No explanation. I had to find alternative travel at my own cost.
They rebooked delivery for Thursday before 1pm — I was very clear again that timing was critical. They said no problem. And yet again, they failed. Apparently they “forgot” I needed it by 1pm. The car finally arrived at 3:30pm at my parents’ house (8 miles away), as I was forced to leave for work in a borrowed car.
To make matters worse, I was sent a barrage of aggressive and patronising messages from the delivery driver demanding immediate payment — even though I had clearly explained I was driving on the M25 and would pay during my break. Despite following through exactly as I said, the messages continued, including an unexpected £60 delivery charge. I raised this with Harry, and while he did offer £50 compensation, I was still out of pocket by at least £90 for alternative transport and insurance, not to mention the stress, disruption, and sheer hassle this entire experience caused.
To make it worse, when I started the car for the first time after work, the engine light was still on — the very issue they claimed would be resolved during the MOT. This raises a very serious question: how was the car issued a fresh MOT in this condition?
When I asked, the only response from Harry was:
"I wasn’t there and I don’t know what was agreed, so I can’t comment." How on earth do you run a business without being aware of the commercial deals that your team are undertaking on your behalf?
That says it all.
And now? No V5C / Keeper paperwork has been received, and they are completely unresponsive to emails or messages.
To summarise:
False advertisement (MOT status and condition)
Repeated missed delivery promises
Poor internal communication
Aggressive follow-up behaviour
Engine light still on after MOT
No paperwork
No accountability
The only slightly redeeming factor was Harry being polite, but even he claims to have no idea what his team agrees with customers.
I will never recommend this business, and I strongly urge anyone considering buying from them to look elsewhere.
5 June 2025
Unprompted review