Hartool 2 Myshopify Reviews 

155
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, most reviewers were let down by their experience overall. Consumers frequently complain that ordered garden sheds and storage boxes never arrive, while customer service phone lines and support emails remain entirely unresponsive. Buyers stated that these online stores had issues with contact details and unrecognized business names, leaving people feeling disappointed. Some reviewers were happy that their credit card company successfully resolved the payment dispute and reimbursed their lost money. A few other people also noted that alternative payment providers reviewed these unexpected transactions. Customers also shared that order receipts arrived from obscure email addresses.

What people talk about most

Order

Reviewers highlight negative aspects of placing an order, reporting widespread frustration over items that... See more

Website

People report negative experiences with the website, describing issues with payments and non-delivery of... See more

Customer communications

Consumers find customer communications to be frustratingly non-existent. Reviewers report that phone numbers... See more

Product

Customers consistently report negative experiences with product purchases, highlighting severe disappointment... See more

Payment

Users describe issues with payment, reporting that payments were processed but goods were not received.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We ordered a shed from this so called company back in feb, still haven’t received it. We sent them an email with no response, called them but their phone line is dead. We are now having to go through... See more

Rated 1 out of 5 stars

SCAM! Ordered a garden storage container for £70. I checked email for delivery date which gave me a order number to check on Shop. That order number doesn't exist. No response from sent emails keep s... See more

Rated 1 out of 5 stars

I paid via credit card thankfully so will hopefully get my money back in a few weeks. I received no confirmation email of payment or updates on delivery of garden shed I ordered. No response via e... See more

Rated 1 out of 5 stars

unfortunately I've just been scammed like the rest of the others should of read the reviews im fuming bloody people DO NOT ORDER FROM THESES PEOPLE THERE SCAMMERS i even had a notification from shop... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

155 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.1

All reviews

(155)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Non delivery of garden storage…

Non delivery of garden storage container! No reply from emails and phone number doesnt work. Been over a month now and nothing! Deffinitly a scam company. The transaction on bank statement is a different name (aurefl) Avoid!!

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers! Do not use this company. They defrauded my mother of £140 for a shed that never arrived and the company phone number is a dead line.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam . Website looks legit but it’s definitely not . Only once I’d purchased I started looking into it as I did not get a confirmation email so I tried to call and nbr not recognised . Luckily I got my money back from my bank .
Once bitten so they say . I go on trust pilot now everytime before I make a purchase.

26 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!! DO NOT BUY FROM HARTOOL!!!

SCAM!!! DO NOT BUY!!!!
On 13th April I paid £150.00 on my crecit card for a shed. No product has turned up. No contact from the company. No emails replied to. At one point the company disappeared.
Have now gone through my card company to try and get a refund. They're investigating them. Do not buy from Hartool!!

13 April 2026
Unprompted review
Rated 1 out of 5 stars

This is the biggest scam ever didn’t…

This is the biggest scam ever didn’t even get a confirmation email they took the money not heard anything since the email is non existent a phone number is dead. Since then we have had more money being taken out the bank biggest scam ever

1 May 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE

As the old saying goes. If something looks too good to be true, it probably is. I genuinely thought I was buying direct from the manufacturer following a Google search for a shed. Suspicious recipient of my money and since reported to my bank and the National Cyber Security Centre. From the reviews it looks like I'm not alone. DO NOT BUY FROM THIS WEBSITE.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THESE SCAMMERS..

DO NOT ORDER FROM THESE SCAMMERS... Shed loads of complaints.
After 6 weeks from my initial fraud claim my bank natwest managed to aquire a refund for my £150 well done to my bank. This outfit use a french bank they are con artists do not order from them... MANY THANKS TO NATWEST

1 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

Can someone please explain to me why this so called company are allowed to advertise and take money under false pretences.I would have thought that the search company should in some way be held responsible for this.Someone obviously is making plenty money out of this and nothing is being done to rectify it.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS SITE

DO NOT BUY FROM THIS SITE. it is a scam. I purchased an outdoor storage box. Didn't get an email confirmation. Tried calling phone line dead. Email support bounces back. Can't get hold of company. No item received. I've reported them to Google. They should not be able to advertise.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Sad to say I've also just fallen foul of this company. Thought I'd done due diligence on the website and ordered only to have my doubts and do a general search leading to the trustpilot reviews. Immediately raised it with my bank but I have to give them the benefit of the doubt and reapply for a chargeback once the delivery window has closed. On their advise I sent an email asking to cancel using UK cooling off period laws but the email hit a dead inbox and bounced straight back. Learnt my lesson the hard way sadly

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website! Ordered a garden storage box and never received the item. Didn't receive email order confirmation. Contact email address and phone numbers don't exist.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAM SITE DO NOT USE

SCAM SITE DO NOT USE. Bought a large garden box for £60. No confirmation email only an order confirmation on the scam site. Contact email address and phone number also fake. Contacted bank to raise a dispute to get money back.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a garden storage unit

I ordered a garden storage unit. It never showed up. Asked via email where it was and they never replied. Raised the issue with my bank and they told me they put a recurring payment on my account! People who get scammed by this ‘company’ check your accounts!!

14 April 2026
Unprompted review
Rated 1 out of 5 stars

These are scanners

These are scanners, take your money & you never get goods. Ordered a £60 garden storage. Never had email confirmation, tried phoning, tried email just bounced back.
NEVER PURCHASE FROM THESE SCAMMERS

21 April 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam, I was caught out but re-funded by my bank, how on earth are they still being allowed to advertise.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

scam

scam. ordered and email address/number on website do not exist. Attempting refund with bank.

24 April 2026
Unprompted review

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