Harvey Jones Kitchens Reviews 

795
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently commend the staff for their exceptional knowledge, patience, and ability to transform customer visions into stunning designs. Many highlight the personalized approach and helpful guidance provided throughout the entire process, making it enjoyable and stress-free. The quality of the products, including the craftsmanship and materials, receives high praise, with many noting the meticulous installation and attention to detail. Consumers appreciate the efficient service and professional handling of their projects, resulting in beautiful and highly functional outcomes that exceed expectations.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Product

Users describe positive interactions with the product, with many reviewers highlighting the exceptional... See more

Service

Consumers find service to be positive, with many reviewers describing the experience as exceptional and the... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the exceptional workmanship, attention... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Charlotte at HJ Hove has been lovely. Charlotte always had a sunny disposition and was very insightful. She put together an amazing design based on our likes, needs and wants. With all th... See more

Company replied

Rated 5 out of 5 stars

Holly has made the whole experience enjoyable. She explained the process with great patience and knowledge. She led us through each step, with clear information and was always ready to change the pla... See more

Company replied

Rated 5 out of 5 stars

Holly was so lovely to deal with and designed an out of this World Kitchen for us. Holly totally understood what type of kitchen we wanted and went through the whole process with us. I never felt ru... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience working with Lewis on our kitchen design. From start to finish, he was professional, attentive, and full of great ideas. He really took the time to understand what we wan... See more

Company replied


Company details

  1. Kitchen Renovator
  2. Cabinet maker
  3. Kitchen Furniture Shop
  4. Kitchen supply shop

About Harvey Jones Kitchens

Written by the company

Hello, we’re Harvey Jones.


We craft spaces you will love. For their design, functionality and quality. Forever.



We are your trusted design partner, bringing our expertise to your project. Whatever we do, it’s just for you. We take time to understand your vision, the needs of your project, your style and your budget before bringing the Harvey Jones magic into your home. Everything we do is anchored in quality. From our inspiring design conversations to our meticulous fitters and every element in between. Every cabinet is made by hand using tried-and-tested techniques, along with over 45 years’ experience, to ensure a perfect finish in your home.

With showrooms across the UK we're confident that we can help make your kitchen dreams a reality. VISIT OUR WEBSITE FIND A SHOWROOM

Contact info

4.8

Excellent

TrustScore 5 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(795)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Nottingham Harvey Jones

From beginning to end we were always informed of where we were at in the process. We felt we could contact the company at any time and our queries were always answered efficiently and professionally.Our finished kitchen is beautiful. We love it. We look forward to using it for years to come.
We were, however, a little worried as just as our kitchen was about to be fitted the company went into administration but it did not affect our kitchen installation at all.
We especially want to thank Bethan the designer, Pete the painter and Richard who fitted our kitchen.

8 April 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for sharing your positive experience, we’re so pleased to hear that you’re delighted with your new Harvey Jones kitchen. We always set out to exceed our client’s expectations and we’re thrilled to hear that our team has done that for you. We will be sure to pass your feedback onto Bethan, Pete and Richard.

Rated 5 out of 5 stars

John Gillah

From the moment we walked into the local HJ showroom we could tell John was passionate about the product and so knowledgable about potential designs . After our 10th request for change (True) He worked very closley with us to achieve our dream kitchen. The customer service from HJ has been second to non and would definatley buy from them again but alass we think the kitchen we have is the kitchen for life .

11 September 2023
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for getting in touch. We are really pleased to hear you've enjoyed working with John and will be sure to pass on your feedback. Client satisfaction holds the utmost importance to us, so we're delighted your experience reflects that commitment. We will always aim to work with our Clients to give them their dream kitchen no matter how long it takes! We hope you enjoy your kitchen for many years to come.

Rated 4 out of 5 stars

Friendly service and quality products

Lucy was amazing, really friendly and helpful and the products are really good quality.

29 May 2024
Unprompted review
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Reply from Harvey Jones Kitchens


Thanks so much for getting in touch, we are really pleased to hear about your experience and will be sure to pass your feedback on to Lucy. Client satisfaction holds the utmost importance to us, so we're delighted your experience reflects that commitment.

Rated 5 out of 5 stars

Best customer service!

I have been chatting with Hagar getting quotes and information for over a year. We really loved the Harvey Jones look right from the start and really hoped to have their kitchen in our new refurbished home. Hagar has been so patient and so helpful and really provided the best customer service one could wish for.

Thank you so much for everything!!!

1 May 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for getting in touch. We are really pleased to hear about your positive experience working alongside Hagar. Client satisfaction holds the utmost importance to us, so we're delighted your experience reflects that commitment. Our team understand perfection takes time, and we want all our clients to feel like they walk away with their perfect dream kitchen.

Rated 5 out of 5 stars

We bought our Harvey Jones kitchen five…

We bought our Harvey Jones kitchen five years ago and its still perfect. That's very different to kitchens we've bought from other companies in the past and to those bought from other companies by friends and family in the last five years which now have bits fallen off/broken. So basically though up front cost was a stretch for us, its been well worth it. I recall the service from the Edinburgh team was fantastic.

6 June 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for sharing your positive experience, we’re so pleased to hear that you’re still delighted with your Harvey Jones kitchen 5 years on! We always set out to exceed our client’s expectations and we’re thrilled to hear that we have done that for you.

Rated 5 out of 5 stars

5 star experience with Lucy

I worked with Lucy to plan for my kitchen which sadly i had to put on hold due to budget issue . However i wanted to take this opportunity to let others know that shes fantastic at her job , very knowledgeable and non bias . She has made me feel super comfortable with my ideas and provided lots of options too . I look forward to work with her in the future .

5 June 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for getting in touch to tell us about your experience working with Lucy, we will be sure to pass on your feedback. Client satisfaction holds the utmost importance to us, so we're delighted your experience reflects that commitment.

Rated 5 out of 5 stars

Excellent product and brilliant service

I have an absolutely beautiful kitchen, which was designed and fitted by Harvey Jones Tunbridge Wells. Throughout the process the people who helped, supported and advised me were uber professional, knowledgeable and highly experienced. I felt like I was in safe hands, and the result is unbelievable.

5 June 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for sharing your positive experience, we’re so pleased to hear that you’re delighted with your new Harvey Jones kitchen. We always set out to exceed our client’s expectations and we’re thrilled to hear that our team has done that for you.

Rated 5 out of 5 stars

Excellent customer service at St Albans showroom

Warm greeting on first entering St Albans showroom, matched by Georgina Hall’s enthusiasm & interest in helping us develop our new kitchen.

Georgina (our kitchen designer) has continued to give us a great deal of advice & been happy to amend our plans several times. She has been generous in her time, including during her visit to our home.

Although we have not yet had our new kitchen fitted, we are confident with the product & excited to progress our project further.

29 May 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for getting in touch, we are so pleased to hear about your experience in the St Albans showroom and will be sure to pass on your feedback to Georgina. We're sure your kitchen will live up to expectations and it will be something you can enjoy for years to come!

Rated 5 out of 5 stars

A top quality service from start to finish

Charlotte and the rest of the team were great from start to finish. Charlotte came up with great solutions for my small kitchen and it was lovely to work with someone who is genuinely passionate about beautiful interiors. She was very easy to communicate with and highly professional, friendly and enthusiastic throughout the whole process.

The only thing I would have wanted to improve is the range of options on the Hampton range eg the pocket doors for the larder...I hear they are in the pipeline though so for anyone thinking about this more economical range, I would highly recommend as the quality of unit are really excellent.

Thanks again Charlotte and team.

4 June 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for getting in touch, we are really pleased to hear about your positive experience working with Charlotte and will be sure to pass on your gratitude. We are always striving for excellence and so we appreciate your feedback on the range and will pass it onto our teams.

Rated 5 out of 5 stars

Lucy Darke

Brilliant from start to finish. Lucy took the time to chat to us in detail about exactly what we’d like from our dream kitchen and nothing was too much effort. She also produced a design and format which we hadn’t even considered but works really well. Thank you!

3 June 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for getting in touch, we are so pleased that you had a positive experience getting your dream kitchen working with Lucy. We will be sure to pass on your feedback. Client satisfaction holds the utmost importance to us, so we're delighted your experience reflects that commitment.

Rated 5 out of 5 stars

Really knowledgeable salesperson

Charlotte was brilliant. A really knowledgeable salesperson, listened very intelligently to my requirements and asked good questions.

She came up with a beautiful design which was sadly beyond my budget but then worked hard to adapt it and offer discounts to keep it within my budget.

Great job and really accommodating of my endless requests!

3 June 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for getting in touch, we are really pleased to hear about your positive experience working with Charlotte, we will be sure to pass your feedback on. Client satisfaction holds the utmost importance to us, so we're delighted your experience reflects that commitment.

Rated 5 out of 5 stars

Quality product, great service

Great experience having Bethan guide us through the kitchen design, bringing all the ideas to life with the design software and a beautiful product

2 March 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for getting in touch, we are really pleased to hear about your experience and will be sure to pass your feedback on to Bethan. Client satisfaction holds the utmost importance to us, so we're delighted your experience reflects that commitment.

Rated 5 out of 5 stars

Wonderful experience

I knew I had made the right decision the minute I walked into the showroom. First class service, design and quality. We had a wonderful team allocated to support us throughout the process. Working with Lewis our designer was a complete joy and we had lots of fun designing our dream kitchen. Chris our build manager was a great support and ensured everything went smoothly, Mark the fitter and Paul the painter were absolutely meticulous in their work. We have ended up with the most beautiful family kitchen which is a real statement whilst being practical and functional. Thank you Harvey Jones!

1 April 2024
Unprompted review
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Reply from Harvey Jones Kitchens

We love hearing positive feedback about our showroom teams, so thank you so much for sharing your experience. Client satisfaction holds the utmost importance to us, so we’ll be sure to share your feedback with Lewis and the rest of the team!

Rated 5 out of 5 stars

A beautiful, practical and trustworthy service!

I would highly recommend Harvey Jones following our work with designer Charlotte in the Hove branch. Charlotte has an amazing eye for detail and as soon as she walked into our home she understood what we were after and how to make it work in our kitchen. The designs she produced were practical and beautiful, Charlotte really thought about visual symmetry and also took ideas we had for a window seat a step further. We were concerned about budget and she worked hard to take all of that into account as well so we felt really safe in trusting this brand and feeling it is a personalised service.

30 May 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for getting in touch, we are really pleased to hear about your experience and will be sure to pass your feedback on to Charlotte. Client satisfaction holds the utmost importance to us, so we're delighted your experience reflects that commitment.

Rated 5 out of 5 stars

Harvey Jones Kitchen Refurbished after 25 years …

Harvey Jones provided my London kitchen over 25 years ago. They have just refurbished it replacing the work surface and adding an induction range cooker - it looks as new. A quality design and product which stood the test of time now updated and set for another 25 years! First class service and value with excellent care from Annelisa @ Harvey Jones and highly professional trades work throughout. Thank you

15 January 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for sharing your positive experience, we’re so pleased to hear that you’re delighted with your freshly updated Harvey Jones kitchen. We pride ourselves on the quality of our product and employees so we're pleased to hear your experience reflects that commitment.

Rated 5 out of 5 stars

Stacey from Harvey Jones

The service from Stacey and the Harvey Jones team was outstanding. Stacey consistently supported our decisions and ideas, making each visit to the Marlow showroom a pleasure. Our kitchen project progressed smoothly from start to finish, and the result is fantastic. We highly recommend Harvey Jones.

18 March 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for getting in touch, we are really pleased to hear about your experience and will be sure to pass your feedback on to Stacey. We hope you continue to enjoy your kitchen for many years to come :D

Rated 5 out of 5 stars

New kitchen as part of a total house renovation

I ordered my kitchen from Harvey Jones Islington as part of a total house renovation project and after visiting several different kitchen showrooms, based on design and apparent quality of build. I dealt with Rachel, Roisin, Larissa and Billy (hope I haven't missed anyone). I am very happy with my kitchen and the team at HJ worked around the rest of my build with professionalism and flexibility as well as being always friendly and pleasant to deal with.

14 October 2023
Unprompted review
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Reply from Harvey Jones Kitchens

We love hearing positive feedback about our showroom teams, so thank you so much for sharing your experience it will be passed onto our Islington team. We're glad to hear your pleased with the final product too, client satisfaction holds the utmost importance to us!

Rated 5 out of 5 stars

Highly recommend

Over the years, we’ve had four kitchens from Harvey Jones, all of which have been both beautiful and practical. Their surveyors have been extremely knowledgeable, not only about their cabinets, but also about such associated products as worktops, appliances, hardware, etc. They’ve combined this knowledge with remarkably clever design skills and a determination to spend as much time, and go to as much trouble, as necessary to give us exactly the kitchen we wanted. They’ve held our hands throughout and, together with their highly-skilled installers and painters, ensured a smooth and efficient process from beginning to end. After-care has been exemplary, not only in the speedy resolution of minor installation hiccups, but also later: when recently, some four years after one of our kitchens was installed, the pull-out bin drawer slipped slightly out of line, a technician appeared promptly to resolve the issue. I’d particularly like to mention Annalisa Dingle at the Sheen showroom, whose calm efficiency, skill and sense of humour made the recent production of a bespoke vanity unit to complement our existing kitchen appear misleadingly simple, and turned a chore into a pleasure.

10 January 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for sharing your positive experience, we’re so pleased to hear that you’re delighted with yet another Harvey Jones kitchen! We always set out to exceed our client’s expectations but that's hard when you've already experience the quality of a HJ kitchen! But we’re thrilled to hear that our team has done that for you again :D

Rated 5 out of 5 stars

Great Customer Service

My wife and I were assisted by Georgina from the St Albans showroom to design and install our Harvey Jones kitchen.
We are happy to say that we had a fantastic experience - great customer service during the design stage and during the installation phase.

Rob T.

9 May 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for getting in touch, we are really pleased to hear about your experience and will be sure to pass your feedback on to Georgina. Client satisfaction holds the utmost importance to us, so we're delighted your experience reflects that commitment.

Rated 5 out of 5 stars

The Harvey Jones timeless look and…

The Harvey Jones timeless look and quality, as well as the overall value for money (!) made us decide to proceed with them, having had meetings with at least 10 other kitchen suppliers.
Our kitchen designer Hagar Hassan was extremely patient,knowledgeable and very lovely. Nothing was ever too much. We are confident that our Harvey Jones kitchen will be loved and enjoyed by us and by generations to come.

30 April 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thanks so much for getting in touch, we are really pleased you're enjoying the final look and feel to your kitchen, and will be sure to pass your feedback on to Hagar!

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