Harvey Norman United Kingdom - Flagship Store Merry Hill Reviews 

Sarah was really helpful and friendly. She went above and beyond and wasn't pushy at all.

I recently visited the store and was approached by Bradley in the TV department. Very friendly and not pushy he really wanted to help out with giving us all the information we needed for our new TV when our house is built. As customer service goes he is a really a great asset to the team and such a genuine sales man.

Harvey Norman were prepared to price match against competitor online. Staff member Prescious was friendly, well mannered and worked hard to put together the package that we were happy with. We were happy with our experience.

Mariah and Gab were both incredibly helpful - I was purchasing the nothing phone recently. I spent a lot of time in store with the transfer which took a lot longer than expected but they were both very approachable and had a lot of knowledge. I felt reassured and welcomed. Thank you again both

Muhammad was so helpful and assisting in making the process smooth and successful.

My experience was very good. Matthew, who assisted me in the IT department, took his time to understand what I wanted and to assist me in making the correct choices. Good, old fashioned, customer service.

Ordered a £500 wine cooler from HN on 21st July, went over a week without any delivery information. Eventually called to find out where my order was to be told that it was actually out of stock and it had to be ordered directly from Hisense. Was told I would be called back last week, and received no follow up on the status. Called them today to be told the there was no update and that they had only emailed Hisense for an update and made no attempt to chase. Staff were rude and arrogant.

Avoid Harvey Norman if you value good customer service. My disabled grandad ordered a fridge freezer on 11 July after being promised delivery in 7–10 days. Nearly three weeks later, we had received no delivery, no updates and not even a courtesy phone call.
When I contacted the store, I was promised a callback that never came. I then visited the store in person, where I was initially told the fridge freezer had arrived. Moments later, another member of staff informed me it would actually be another three weeks before delivery – with no apology or explanation.
My grandad has recently suffered a heart attack and undergone lung surgery, yet has been left without a fridge freezer and treated with complete disregard. We also paid £50 for delivery, despite there being no sign of a timely delivery service.
This has been an incredibly stressful and disappointing experience.

I found it difficult to locate the exact item I wanted - Bradley located the item and researched its specifications to ensure it was exactly what was required. He then quickly located a second item. A very professional, helpful personal service - nothing was too much trouble. Well done!

Precious really looked after us today and we placed an order with him. Thank you!

The lady was so helpful i explained what I wanted for my daughter who has adhd and anxiety we had the extra warranty for her aswell such a friendly lady we had a brilliant service thank you

Muhammed was very helpful when buying the tv from the merry hill store. He was knowledgeable and guided us on which TV best suited our needs.

Precious was the gentleman who helped us with our purchase he was kind knowledgeable and patient while we changed our minds a few times on which table and chairs to buy. He explained all the finances and helped with the measurement and finding the right table for us.
Definitely recommend him wonderful kind and knowledgeable man really appreciate him.

Ordered a cooker that was "in stock". 3 days later they phone to say its not in stock and delivery would be 6 to 8 weeks. Waited 8 weeks 5days and it didnt show up. Cancelled order.
Selling items they dont have. Poor communication. Dont respond to emails.

The purchase of a fan during one of our heatwaves was great. The fan is excellent. However, something went wrong with the purchase and it did cause me some work to rectify it.
But I have to say the service I received from the Manager, Steve, from the store at Sutton Coldfield and then from the Manager, Nikki, from the Merry Hill store was excellent. They both took the time and effort to put things right. I can’t praise them enough.

Wanted a new tv and had no idea about any of them . Young lad Jayden was so helpfull. Explained all about them. Even carried it to the car.

I had a fantastic experience purchasing my Apple Watch from Harvey Norman Merry Hill. The Online Team was responsive, professional, and kept me informed throughout the process. The watch arrived exactly as described, well packaged, and at an excellent price that was significantly better than many other retailers.

A special thank you to the Harvey Norman Merry Hill Online Team for their excellent customer service and smooth communication. It’s refreshing to deal with a retailer that delivers on both price and service.

I wouldn’t hesitate to shop with Harvey Norman again and would highly recommend Harvey Norman Merry Hill to anyone looking for great deals and reliable customer support.

Gary helped me select a. iPad Pro. He was very polite and wasn’t pushy as I already had a good idea what I wanted. Had answers to all my questions

Tracey,helped us choose colours and design. She wasnt pushy just let us know she was there if we needed her. Lovely lady down to earth and relatable conversation throughout. I wish Tracey worked for me a credit to your organisation. Kelly and Tom