Harvey Norman United Kingdom - Flagship Store Merry Hill Reviews 

Great visit, super helpful and knowledgeable! Paige helped us decide on a Shark Hoover, in fact Paige explained why we should purchase a specific model on sale, taking the time to clearly explain and go through the description.

We then went on to look at Fridge Freezers where we met Kenny, he actually remembered my name from a visit 2 months ago where i purchased a tumble dryer. Today Kenny, much like Paige was again extremely knowledgeable and clearly explained the merits of the fridge freezer which we purchased.

As we were heading to pay and accepting the additional warranty Paige along with Lucy were able to sell us a toaster!

Thanks all of you.

🌟🌟🌟🌟🌟 5 star service and excellent product knowledge when purchasing appliances off Paige and Kenny.
Hassle free, easy transaction.

Amazing shop/store in a prime location at Merry Hill. The shop is always well organised and tidy, I visited the store to have a look at the tablets for my daughter. There is loads of gadgets, tablets and laptops on display to try.

Shortly after picking out a tablet, we were approached by a store assistant who offered his help. Gary was professional, polite & shared information that was relatable to me and my daughter. Everything was explained, the item was price matched to a big online retailer - everything was perfect

I had a great experience at Harvey Norman at Merry Hill thanks to James. I went in looking for a MacBook Pro but wasn’t 100% sure which model would suit me best, and he made the whole process really easy.

He clearly knew his stuff, talked me through the options without any pressure, and actually listened to what I needed rather than just trying to upsell. It felt like genuine advice rather than a sales pitch, which I appreciated.

In the end, I walked out confident I’d made the right choice, and the whole experience was smooth from start to finish. It’s not often you get service like that, so it definitely stood out. Will definitely be returning.

Big thanks to James. Top service.

The sales assistant, JAYDEN, was extremely helpful, he gad verygood knowledge of products.
Good prices.

Mario was an amazing guy serving us. Helped a lot! This guy deserves a raise:) Jokes aside Mario offered me and my dad a wonderful experience at the shop. Definetly shopping here again!

I wanted to share my recent experience regarding my recent order through Harvey Norman. I initially ordered a 13" MacBook cover but, unfortunately, received a 15" cover instead. I tried phoning the Merry Hill Store several times to resolve the issue, but each time my call was cut off. Eventually, I emailed-and they arranged for the incorrect cover to be collected and assured me that the right item would be posted out once they received the return.

I had previously submitted a review detailing my experience and was contacted by Harvey Norman by phone with an offer of a £5 e-voucher if I removed my negative review, which i did. They assured me that I would receive the e- voucher no later than Tuesday evening, but I have yet to receive anything.

Given the circumstances, and the lack of follow-through on the promised e- voucher, I feel it’s important to share this review to reflect the level of poor customer service I received. NB. The exchange was not suitable and a refund is being organised.

Matthew was extremely helpful in providing an excellent service. He helped me pick out a product appropriate to my needs, and also provided good advice on accessories including a screen protector. Thank you so much!

The sales advisor Faris was a nice friendly helpful person he knew what he was selling could tell us the difference between the TV models what was good about each one so we could decide which one we preferred .

Gary and Maisie were really helpful sorting our purchases for us. The deals on offer were great and they helped us to find exactly what we needed and processed it all smoothly.

My wife and I were very pleased to meet Caleb at the Merry Hill store today. What a delightful young man. He had brilliant product knowledge and answered all our questions in a friendly and informative manner. Caleb provided what can only be described as an outstanding experience. We are delighted with our purchases and even more delighted with the service. Caleb’s team is highly recommended if you are looking for a high quality furniture purchase in the West Midlands. Thank you, Caleb.

Matthew was very happy 5star thanks

Great customer service
I went to the store for the first time wanting to buy a new TV and Bradley provided me with excellent customer service

I purchased LG TV at Merry Hill store, because of salesman: Sufail, who was considerate in his approach, and I liked that, so I bought it on the spot.

Staff have been very helpful and informative Jordan with the air fryer and Mohammed and his knowledge of TVs

Today we were helped by Macey who did a brilliant job in informing us to make a decision on which coffee machine we wanted. She took her time demonstrating and explaining the machines to us and offered us a competitive price.

Gary, Matthew and Veronika in the Merry Hill store were extremely helpful, informative and patient during my purchase of an Iphone 17 Pro Max. The customer service from them & their attention to detail was amazing, definitely will be purchasing my devices from this store from now on

It was really calm and relaxing experience. Precious was really nice and helpful, he was very polite. Generally, a really nice guy.
I would have put 6 stars but only allowed 5.

Lucy gave amazing customer service and had great knowledge of items in the store

My experience was excellent and the best aspect was sales assistant Jayden he was great from start to finish explaining the difference between products clear advice and showed a wealth of knowledge . Good choice of tv's.