Harvey Norman United Kingdom - Harvey Norman Gracechurch Reviews 

Lovely experience from start to finish. My husband and I were assisted by Stephen when buying a dishwasher. He was very knowledgeable about the products and helped us to work out what was right for us. He made the process very straightforward and clear and it was lovely to chat with him whilst putting the order through. I would definitely recommend the store to others from the good customer service we got, thank you

Wow where to start, firstly the positive lady on bedrooms was amazing really nice really helpful I could not praise her enough I wish I could remember her name blonde lady. After that it was a mess.

First I get a phone call from sofa department to arrange my delivery really unprofessional call asking for payment on sofa or wouldn’t be delivered. I informed the lady we had already paid so I made my way to store turns out the man on sofa department that took the sale off the bedroom lady because it’s a different a department didn’t attach the payment to the transaction however I’m sure he got paid the commission for doing nothing wasn’t happy but a mistake ow well let it go .

The following day I got a call from the appliance department the new dishwasher I bought is not new it’s ex display they said I wasn’t happy but ok Aslong as warranty was the same no issue it was so I said ok.

Then the day after I got another call same department the ex display dishwasher they was now sending me is damaged and they just wanted to inform me before sending it I really wasn’t happy I said no and was informed they have no alternative like it or lump it basically I asked for the manager to call me back.

30 mins or so later Steve (the manager) called me back and Miracles do happen dispute being told there are no new dishwasher for that model he got me one and sent it out to me ( strange that )

On the whole it’s a really shame because the product is good but the service in that store other than the one lady is terrible.

I have since gone to another company and bought everything else I was going to buy from them because I simply can’t trust them.

Stay away use someone else

We found Conor very helpful and knowledgeable when we were looking for a new bed.

Had a great experience at the Sutton Coldfield store today. All the staff were friendly and welcoming.
Made several purchases and they even price matched on two items.
The staff in kitchen electrical need a shout out for their help and assistance.
Will definitely be returning.

Conor at Harvey Normans Sutton Coldfield branch was super helpful and informative. He helped us over the weekend make our choice when buying our bed. He gave us great advice and was really friendly. Would definitely go back in the future.

We were about to buy new washing machine, tumble drier and dishwasher. Normally this would have been an internet purchase, but with the huge choices/ price span available, thought we'd take asvantage of the new Sutton Coldfield HN store so we could touch and open doors on the products!
Steve was our salesguy and wasvery knowledgable on the various manufacturers, checked stock (we needed the washer quickly). We had a couple of chouces and went away to think it through over a coffee and check internet prices.
We decided that buying from a local store was worth the slightly higher price than internet sourced, placed the order Saturday afternoom, took deluvery Monday morning, with all old equipment removed, new equipment installed, tested and all waste removed.
The install crew were first class and eveeything was done in an hour.
Long review I know but key take aeays- there's nothing like seeing what you're buying- technical help/ advice is very worthwhile/ paying a bit more for great service is worth it.

Tanyum and Dillon were so helpful when my wife decided to update her iPhone and iPad. Good price and excellent service- I would recommend.
Tracey was particularly helpful when we decided to replace our bed and mattress. Knowledgeable and friendly service- I would recommend.
Thank you to all of the above staff.

We have all done it before...A trip to Harvey Norman to look for new suitcases, and I purchased a new Vacuum Cleaner!
The store is relatively new to Sutton Coldfield, but I recommend you all visit. Spacious, clean and welcoming. Top marks to Louise Terrett who was on electricals, and gave me the sad news that they do not sell suitcases! However, she was stood next to a well known vacuum that I had been researching for months, and as a "Display Model" was duly reduced. After a demonstration and after many questions, I paid for they vacuum. Louise was a breath of fresh air. Helpful, professional, honest, and had a sense of humour, even helping to pack the vacuum and transport it to my car. Nothing was too much trouble. She is a credit to Harvey Norman and I absolutely recommend a trip to the store, and seek out Louise. She is what Customer Service is all about! Priceless.

Very professional service and knowledgeable staff. Would definitely recommend the store.

Steve at the Sutton Coldfield store was so helpful! We needed our new tv delivered the same day and he made it happen. Great customer service!

Good and wide selection of products. Staff were friendly, knowledgeable and helpful. Mohammed assisted me and gave an excellent level of service.

I spoke to Michelle she was really friendly & knowledgeable on the tumble dry & ac unit I was in in would highly recommend

Very quiet when we went in, went to look at sofas a man who I presume was the manager wearing a white shirt was walking about but didn’t approach us , we sat on a few sofas and left.
I fully appreciate a store not being pushy but a hello or good afternoon would have made us feel welcome. Perhaps someone at the entrances to greet people when so quiet ,Just the small touches.
There were people also sat on a desk next to the beds just chatting again no smile or hello when we headed that way.
We left and purchased elsewhere.

Thomas helped us choose a mobile phone. Very helpful and patient

Great help and advice from Tom

went in to buy a laptop for uni. JASPREET was very helpful and reminded me about the 10% discount for students they had this weekend. wasn’t pushy at all and even gave us a freebie :-)

do recommend JASPREET 👏

Conor was excellent, very patient and listening, presented with solutions to our issues. He did not pressurise us. Used his own experience and came across as genuine.

Hassan was absolutely fantastic in ensuring we got our new sofa promptly, and was very helpful when we had concerns about some damage and replaced the sofa quickly. An outstanding manager who has ensured we’ll shop here again!

Great service from Hamza at Gracechurch today. I needed several electrical items for my small business. He listened to my needs and was able to offer several suitable options for each item I was seeking. Prices were competitive and accompanying services were explained clearly. A very happy customer.