Incompetent service as usual. Ordered six smart bulbs online for store collection next day. Items showing as in stock and confirmation email received. Call from the store later next day to say they... See more
Location
Switch locationUnit 12, Galway Retail Park, Bothar Stiofain, Knocknacarra, H91 A6NC Knocknacarra, Galway, IE
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See what reviewers are saying
Recently visited Harvey Norman in knocknacarra, Galway. Feeling very overwhelmed whilst browsing for furniture for a new home. I had visited many other stores for beds and kitchen furniture. Noelle in... See more
Company replied
I love the wide range of goods available online, great quality of material and lovely price. Fast delivery, No hassle at all.
Company replied
I went into the LoveTeck section of the Knocknacarra store this morning. I needed my phone changed, media/contacts/etc. The staff in the area were so capable, knowledgeable and understanding wit... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Mobile Phone Shop
- Computer & Accessories store
- Homewares Shop
- Washing Machine & Dryer Shop
About Harvey Norman Ireland - Galway
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Unit 12, Galway Retail Park, Bothar Stiofain, Knocknacarra, H91 A6NC, Knocknacarra, Galway, Ireland
- 091 332000
4.3
Excellent
670 reviews
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Incompetent service as usual.
Incompetent service as usual.
Ordered six smart bulbs online for store collection next day.
Items showing as in stock and confirmation email received. Call from the store later next day to say they only had three in store 🤷♂️ no apology or credible resolution offered - couldn’t advise on when the remaining three bulbs would arrive. And these brick and mortar stores wonder why they lose out to online retail?
23 May 2026
Unprompted review
Ordered click and collect and someone…
Ordered click and collect and someone else to collect it. All done very quickly snd no probs with click and collect
18 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I love the wide range of goods…
I love the wide range of goods available online, great quality of material and lovely price. Fast delivery, No hassle at all.
19 May 2026
Reply from Harvey Norman Ireland - Galway
Hi John,
We appreciate your feedback. We're happy to hear you enjoyed our wide range of goods, quality materials, and fast delivery.
Kind Regards,
James
Reply from Harvey Norman Ireland - Galway
Hi Margery,
We are so glad you enjoyed the fast delivery and easy setup! Thank you for your kind words.
Kind Regards,
James
Reply from Harvey Norman Ireland - Galway
Hi Kenneth,
We appreciate your feedback. We are so glad you were happy with our service!
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Galway
Hi Fiona,
We appreciate your positive feedback. If we can assist you further please do not hesitate to contact us.
Kind Regards,
Kevin
friendly staff
I had ordered something online to be delivered to the store and picked up from there, the staff were very friendly and helpful when picking up the product
11 May 2026
Reply from Harvey Norman Ireland - Galway
Hi Kate,
We appreciate you sharing your feedback. We're happy to hear that our staff was friendly and helpful during your in-store pickup.
Kind Regards,
Conor
Great service.
8 May 2026
Reply from Harvey Norman Ireland - Galway
Hi there,
We appreciate your positive feedback. We are so happy to hear that you received a great service with us!
Kind Regards,
James
Very poor delivery
Very poor delivery. I bought the product with installation but their agents were incapable of installing it. Now the products are placed in my house staying idle and of no use
13 May 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Renjith,
We are sorry the installation was not completed. If you can contact our customer service team at "customer@support.harveynorman.ie", the team will be able to look into this for you.
Kind Regards,
James
Great customer support
Great customer support! Most impressed with delivery.
13 May 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Justina,
We appreciate your positive feedback. We are so happy you were impressed with the delivery service!
Kind Regards,
James
Still waiting on email confirmation for…
Still waiting on email confirmation for collection
7 May 2026
Reply from Harvey Norman Ireland - Galway
Hi Cee,
We regret to hear about the delay with the collection email. We will look into this for you with the relevant teams who were processing your order to understand the delay further.
Kind Regards,
James
Very bad experience with click and collect
Very bad experience with click and collect order for a printer from Harvey Norman. As far as I’m aware with any experience I’ve had previous in any other shop, click and collect means you order online and go to the desk to collect your order when you arrive. In Harvey Norman this is not the case. I click and collected a printer, my designated collector went to go to pick it up. She arrived at the click and collect desk and was told to “go get it herself” off of the shelf. She did not know which one she was even looking for as she did not order the item herself and had to ask 2 separate people before she was able to find the item. She then had to carry it to the desk herself to then check it out. What is the point of click and collect if you have to go get it off the shelf yourself???
5 May 2026
Reply from Harvey Norman Ireland - Galway
Hi Toireasa,
We regret to hear about the click and collect experience. We're sorry the process wasn't as smooth as expected, and for the inconvenience of locating and carrying the printer. We appreciate your feedback and will share it with the relevant team to improve our service.
Kind Regards,
Kevin
Wonderful
The staff were so nice,both online and in-store.
Quick,efficient and a lovely store also.
4 May 2026
Reply from Harvey Norman Ireland - Galway
Hi Laura,
We appreciate your feedback. We're so happy to hear that you found our staff nice, both online and in-store, and that you enjoyed our quick and efficient service!
Many thanks,
Katie.
Great assistant
I've shopped in the computer department a number of time and each time I was helped by a gentlemen named Pratik G, he was an incredible help and was a very knowledgeable assistant for Harvey Norman, I feel it's important to point out good experiences when encountered.
5 May 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Christopher,
We appreciate you sharing your shopping experience in our computer department. We are happy to hear that you received incredible and knowledgeable assistance. It's important for us to receive such feedback.
Many thanks,
Katie.
Very very bad service
Very very bad service, after 3 weeks no delivery. Reason wrong order number, today I was waiting for whole day. I went to shop took my money back. Shit service
5 May 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hello,
Thank you so much for taking the time to leave this review. We are very sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Galway
Hi Ravi,
We appreciate you taking the time to leave this review, and we are delighted you are pleased with our service.
Kind Regards,
Kevin
Communication was good
Communication was good, however we were asked to the the receiving slip when only 2 items has been placed in our house, we then reminded them that 3 items were paid for and expected. Therefore a lack of attention to detail was notedwas noted, additional training may be beneficial.
28 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Sinead,
We appreciate your feedback and are sorry to hear about the missing item. We'll address the oversight internally to improve our attention to detail with deliveries. Thanks for bringing this to our attention. Please email our customer support team the details as they will be able to look into this further with the relevant team customer@support.harveynorman.ie
Kind Regards,
Kevin
Great service
Went in looking for a mattress and David was more than helpful on the day!
29 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi Thomas,
We're happy to hear that you had a positive experience and found our assistance helpful during your mattress search. Thank you for your feedback!
Many thanks,
Katie
I found the lady I was dealing with…
I found the lady I was dealing with lovely , but there was a man at the customer service desk that seemed nice but started to butt in and ask for my id even tho I wasn’t dealing with him which made me uncomfortable because the tone he asked it in wasn’t appropriate
24 April 2026
Reply from Harvey Norman Ireland - Galway
Hi Tess,
We appreciate your feedback. We're glad the lady you were dealing with was lovely. We're sorry the other interaction made you uncomfortable. We will address this to ensure a more respectful environment.
Many thanks,
Katie
Sales Assistant (Jason) in Galway store…
Sales Assistant (Jason) in Galway store was very knowledgeable. Delivery man was very helpful.
25 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Galway
Hi there,
We appreciate you sharing your feedback. We're so happy to hear that our sales assistant was knowledgeable and that our delivery man was helpful!
Many thanks,
Katie
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