Harvey Norman Ireland - Swords Reviews 

1,182
TrustScore 4.5 out of 5

4.4

Unit 5, Airside Retail Park, Swords, K67 H364 Swords, Co. Dublin, IE


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dealt with a lovely lady in their store: Airside, Swords. She was exceptionally efficient and polite. Sorry I didn't get her name. When the table was delivered it was done so by two gentlemen, Ryan an... See more

Company replied

Rated 1 out of 5 stars

Purchased a TV online for collection at Airside branch. Waited nearly 30 minutes before someone came to tell me that I had to collect at a different address, even though the confirmation email state... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say a massive thanks to Richard in home appliances in Swords Airside, after weeks with a faulty dishwasher, talking to manufacturer directly without any resolve insight, we reached out... See more

Company replied

Rated 5 out of 5 stars

Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Mobile Phone Shop
  4. Computer & Accessories store
  5. Homewares Shop
  6. Washing Machine & Dryer Shop

About Harvey Norman Ireland - Swords

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, Ireland

  • 01 8909900

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,182)

9,001 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No brainer, good customer experience

We've always gone to Harvey Norman and will continue to. They make it so easy and email your receipt for safe keeping. Like the way the people work in only 1 department which means we get to speak to someone knowledgeable about the thing we bought who can actually advise, a mattress.

Delivery window was 8 am to 6pm which is too wide in my opinion however I was lucky and got an 8am delivered and communication was good, only thing I wish is they'd take away the plastic from the mattress but otherwise super service.

7 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Gemma,

We are so glad to hear you had such a positive experience with us, especially regarding our knowledgeable team and the ease of receiving your receipt. We appreciate your feedback on the delivery window and the plastic packaging; we are always looking for ways to improve our service. Thank you for your continued loyalty!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great Service

Great Service, Punctual Delivery, Everything Was A-Ok.

11 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi David,

We are so happy to hear our service and delivery were great. We appreciate your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Craig in the swords branch was…

Craig in the swords branch was fantastic and delivered perfectly.

6 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Daryl,

We're so glad to hear we delivered perfectly. Thank you for your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

good interaction with the sales…

good interaction with the sales associate

4 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi James,

We appreciate your positive feedback. We are glad you had a good interaction with our sales associate.

Many thanks,
Katie.

Rated 5 out of 5 stars

Ordered sofa on Friday afternoon in…

Ordered sofa on Friday afternoon in showroom and delivered on Tuesday before lunch, got call early on the morning of delivery to give me time, two lovely lads delivered and put together, fantastic service from start to finish. Would definitely go back. Rita Norris Leixlip

9 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Rita,

We are so pleased to hear about your positive experience with our service and delivery. We truly appreciate you sharing your feedback and look forward to welcoming you back!

Many thanks,
Katie.

Rated 5 out of 5 stars

Great installation service

Had a new dishwasher delivered and installed by Daniel and James. The installation was smooth and both the installers were friendly, efficient, and clean . They took time to explain the working of the dishwasher and warranty. They checked if I was happy with the installation before leaving. Great service

10 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Gary,

We're delighted to hear about your smooth dishwasher installation. We appreciate your kind words about our team's efficiency, friendliness, and thoroughness in explaining everything. Thank you for your feedback!

Kind Regards,
Kevin

Rated 4 out of 5 stars

I ordered applicances for my son and…

I ordered applicances for my son and his family. The products were delievered at the time agreed and everything went smoothly.

25 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Jesse ,

We're so glad to hear the appliance delivery for your son's family went smoothly and on time. We appreciate your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great and best service friendly service as always

Great and friendly service as always. Great knowledge and advice on all products.

3 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Fran,

We are delighted you consistently receive great service and product advice from us. Thank you for your kind words.

Kind Regards,
Kevin

Rated 1 out of 5 stars

Well the person at the checkout I…

Well the person at the checkout I showed him the email and the credit card o purchased the phone on he would not give it to me, until he saw proof of id. So I had to do a video call to my wife to get this. I felt like a criminal. Why would I purchase anything again from Harvey Norman. So I was not happy and demand an apology. Yes I have spent a lot of money with tvs all this in the house.

6 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi John,

We are sorry to hear about your recent experience and the frustration it caused. We understand your feelings and appreciate you bringing this to our attention. We will review our processes.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service as always

Very happy with my new TV. Click n collect is a great idea, however on the day I had to ring store as was 15 mins waiting at collection point, having emailed to say I was outside. But very pleasant staff as always looked after me.

3 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Linda,

We are so glad you are happy with your new TV! We appreciate your feedback regarding the collection process and will review it. Thank you for your patience.

Kind Regards,
Kevin

Rated 5 out of 5 stars

2 very professional and nice lads

2 very professional and nice lads . Minimum disruption, put the table together and cleaned up. Good chat and fast and professional assembly.

8 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi David,

We appreciate your feedback. We're happy to hear our team was professional, efficient, and ensured minimal disruption during assembly. Thank you!

Kind Regards,
Kevin

Rated 5 out of 5 stars

I had difficulty setting up the health…

I had difficulty setting up the health watch ide purchased online so I called into the Airside store to look for help. The cashiers were friendly, curtious and immediately transferred me to their in-store help desk. Again a friendly and curtious staff member worked his way through the process of pairing my new watch with my phone. It was not straight forward, there is no way myself or my husband could have negotiated the process. Thank you for your kindness, patience and help. The cashiers and help desk were exemplary. Thank you one and all.

2 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Carmel,

We are so happy to hear about your positive experience at our Airside store! It is wonderful to know our team could assist you with setting up your health watch. We appreciate your kind words about their patience and helpfulness. Thank you for sharing your feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Installation of our appliances was very…

Installation of our appliances was very well done by Tommy! He went above and beyond and was very helpful with tips etc. Great delivery & service.

5 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We're happy to hear that the appliance installation was very well done. We appreciate your kind words about the helpful tips and great service.

Kind Regards,
Conor

Rated 5 out of 5 stars

Received two texts and a fone call…

Received two texts and a fone call advising approximate delivery time.
Two extremely friendly and courteous gentlemen arrived well within the advised time and promptly installed the new washing machine and removed the old one.
I would highly recommend this delivery service.
Michael,
Portmarnock.

4 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Michael,

We are so pleased to hear about your positive delivery experience with our team. It's wonderful to know our colleagues were friendly and efficient. Thank you for your kind recommendation!

Kind Regards,
Conor

Rated 5 out of 5 stars

Excellent Service and Expert Guidance for Our New Home

Here's a review you can post:

We had an excellent experience with Harvey Norman from start to finish. The delivery team was professional, punctual, and handled everything with great care. The entire process was smooth and hassle-free.

A special thanks to Saji for his outstanding customer service. He took the time to understand our needs and helped us choose the right electronics for our new home. His knowledge, patience, and genuine willingness to help made the whole shopping experience enjoyable and stress-free.

Thank you, Harvey Norman, and especially Saji, for the excellent service. Highly recommended!

4 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Akhil,

We're so pleased to hear about your excellent experience with us from start to finish. It's wonderful to know our delivery team was professional and punctual, and that a team member provided outstanding customer service, making your shopping enjoyable and stress-free. Thank you for your kind recommendation.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Greatly discounted price

Greatly discounted price. Super fast courier delivery and easy online ordering..... Thank you.

29 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi William,

We're so pleased you found our prices great and ordering online easy. We appreciate your kind words about our fast delivery!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great

Great
Smooth

30 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Richard,

Thank you for taking the time to leave this review. We are delighted to hear about your experience with us.

Kind Regards,
Kevin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look