Paul and Jamie were very efficient, friendly, and helpful when installing our new dishwasher. We would recommend them to anyone. -Charles and Silke
Company replied
Location
Switch locationUnits 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26 Waterford, Waterford, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just had Paul and Jamie on site to remove the old appliance and install the new one. They are so professional, obliging, neat and very clean workers. I couldn't thank them enough for being so... See more
Company replied
Paul & Jamie installed our fridge & freezer - it was a tricky install with the set-up we have but they went above and beyond to make it work. Absolute legends! We are very grateful.
Company replied
Ordered an outdoor 8 chair seating cube, however the quality is not the best as some seams on the cushions are torn. For something that you spend 700 euro I'd expect better quality. Also boxes were... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Mobile Phone Shop
- Computer & Accessories store
- Homewares Shop
- Washing Machine & Dryer Shop
About Harvey Norman Ireland - Waterford
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Units 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26, Waterford, Waterford, Ireland
- 051 319900
4.6
Excellent
876 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery drivers were lovely and…
The delivery drivers were lovely and very efficient.
10 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Gillian ,
We appreciate your positive feedback. We are so happy to hear that our delivery team members were efficient and lovely!
Kind Regards,
Kevin
Very Good Experience
My order was available for collection very promptly. Although I had to return my order it as it wasn't suitable, the return was effortless and the staff in Harvey Norman Waterford were very helpful and friendly.
6 April 2026
Reply from Harvey Norman Ireland - Waterford
Hi Amanda,
We appreciate you sharing your experience. We're happy to hear that your order was ready promptly and that our Waterford staff were helpful and friendly during your return.
Kind Regards,
James
VERY QUICK AND EFFICIENT
31 March 2026
Reply from Harvey Norman Ireland - Waterford
Hi Paul,
We appreciate you sharing your experience with us. We are happy you received very quick and efficient service. Thank you for your time.
Kind Regards,
James
Reply from Harvey Norman Ireland - Waterford
Hi Traelach,
We appreciate you taking the time to leave us feedback; we are so happy to hear you received good service and helpful updates!
Kind Regards,
Kevin
Great purchase of DJI Osmo 360
Great purchase we cannot wait to use our new DJI Osmo 360. We placed the order very late night and was able to collect it the next morning within an hour the shops open in Waterford branch. Collection was very straightforward and staff are friendly.
4 April 2026
Reply from Harvey Norman Ireland - Waterford
Hi John,
We appreciate you sharing your feedback. We're happy to hear that you were able to collect your new DJI Osmo quickly from our Waterford branch. It's great to know you found our team friendly and the collection straightforward.
Kind Regards,
Kevin
I would like to see a dedicated counter…
I would like to see a dedicated counter area, clear signage as collect area. This would avoid being sent from one customer service person to another.
3 April 2026
Reply from Harvey Norman Ireland - Waterford
Hi John,
We appreciate your feedback and the time you took to share. We'll review the collect area and signage to help avoid confusion and improve the customer experience.
Kind Regards,
Kevin
Delayed
I gave one star because I didn't have the option to give zero stars. Ordered a cooker hood 3/4 weeks ago, when I got my purchase confirmation email I was told the product wasn't in stock and would take 2 weeks to come after two weeks I received another email saying it would be 3 weeks to come and now received another email stating it'll be a further 11 days, I've checked out their website for all cooker hoods and they are all out of stock, I'm beginning to think they don't stock most of their products they just order them on a need basis, it should have been stated clearly at checkout that it was a pre-order and the only reason I ordered from them was because I needed it to be installed and thought it would be easier to have it delivered and installed in one go. I had a similar experience with them a few years ago and thought it was a one off but it seems I was wrong, I will never purchase for this company again.
UPDATE: After a further 14 day and no response from Harvey Norman I cancelled my order 5 weeks waiting for nothing, bought the same product in Sound store and had it delivered 2 days later. I must say the staff at Soundstore were brilliant.
20 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Louise,
We appreciate you taking the time to share your experience. We're sorry to hear about the delays with your cooker hood order and the frustration this has caused. We will review this with the relevant teams to improve communication about product availability and delivery timelines. Thank you for bringing this to our attention.
Kind Regards,
James
Bed delivered and assembled on time and…
Bed delivered and assembled on time and as requested
1 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi John,
We're happy the bed was delivered and assembled on time and as requested. Thank you for your positive feedback; we appreciate it.
Kind Regards,
James
Reply from Harvey Norman Ireland - Waterford
Good morning,
We appreciate your feedback and are so happy you were pleased with our excellent service, fast delivery, and value for money!
Many thanks,
Katie.
Bosch washing machine delivery / installation.
The washing machine was delivered on the date given.
The delivery team phoned me first thing in the morning, gave me a delivery time and arrived on time.
They were in and out on about 15 minutes.
Excellent
28 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Anthony,
We're happy to hear that the washing machine was delivered on time and that the delivery team was efficient. We appreciate you taking the time to share your positive experience with us!
Many thanks,
Katie.
I needed to follow up with 2 emails…
I needed to follow up with 2 emails regarding delivery. Delivery 2 weeks from time of order..
27 March 2026
Reply from Harvey Norman Ireland - Waterford
Hi there,
We are sorry to hear about the delivery communication issues and the delay you experienced. We'll review this with the relevant teams to prevent similar delays in the future. Thank you for your feedback.
Kind Regards,
James
Kettle had a scrape mark when delivered
Kettle had a scrape mark when delivered
Returns are not satisfactory to date
24 March 2026
Reply from Harvey Norman Ireland - Waterford
Hi Seamus,
We regret the kettle arrived damaged, and you have experienced issues regarding the return. If you can contact our customer service team at "customer@support.harveynorman.ie", the team will be able to look into this for you. Thank you for bringing this to our attention.
Kind Regards,
James
Good customer service especially from…
Good customer service especially from the 2 delivery guys. They were very efficient and friendly.
27 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Jill,
We appreciate you sharing your feedback. We're so happy to hear you received good customer service and that our delivery guys were efficient and friendly!
Kind Regards,
James
Bought a Redmi 2 cover on line.*****
Bought a Redmi 2 cover on line.*****
Item was easy to find on the site.*****
Item delivered Very quickly, just in time for my sisters birthday. *****
So 5 stars. Isn't easy finding a company that delivers that quickly. Thank you
22 March 2026
Reply from Harvey Norman Ireland - Waterford
Hi Annie,
We're happy to hear that you found the Redmi 2 cover easily and that our fast delivery made it in time for your sister's birthday! We appreciate your positive feedback and are glad you had a great experience.
Many thanks,
Katie.
Super easy and super quick
Super easy and super quick
ordered Monday at 11.30,delivered Tuesday 12.00
18 March 2026
Reply from Harvey Norman Ireland - Waterford
Hi Barry,
We're happy to hear that your order was processed and delivered so quickly! Thank you for taking the time to leave us such positive feedback.
Kind Regards,
Kevin
Friendly Service
The 2 men that delivered my goods were very professional and friendly which made it alot easier. Their names were Jamie and Anthony.
24 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Marie ,
We're happy to hear that the delivery made things easier for you with the professional and friendly service. Thank you for sharing your positive experience!
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Waterford
Hi Mary,
We're happy to hear that ordering was easy and that our service is helpful and saves time in your warehouse. Thank you for your feedback!
Kind Regards,
Kevin
Was kept up to date on ETA of delivery
Was kept up to date on ETA of delivery. Old achine was uninstalled and new machine installed without any issues. Old appliances taken away. Very polite friendly delivery team.
21 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi there,
We're happy to hear that you were kept informed about your delivery. It's great to know the installation and removal process went smoothly and that our delivery team was friendly and polite. Thanks for your positive feedback!
Kind Regards,
Kevin
Fantastic service
Fantastic service, delivery driver rang 2 hours before and 30 mins before to confirm arrival.
19 March 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi John,
We're happy to hear that you received fantastic service! We appreciate you mentioning the delivery updates; it's great to know our team kept you informed. Thanks!
Kind Regards,
Kevin
Reply from Harvey Norman Ireland - Waterford
Hi Cavendish,
We appreciate your feedback and are so happy to hear your product arrived promptly and works as expected! Thank you very much.
Kind Regards,
Kevin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.