Harvey Norman Ireland - Waterford Reviews 

876
TrustScore 4.5 out of 5

4.6

Units 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26 Waterford, Waterford, IE


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Paul & Jamie installed our fridge & freezer - it was a tricky install with the set-up we have but they went above and beyond to make it work. Absolute legends! We are very grateful.

Company replied

Rated 5 out of 5 stars

Just had Paul and Jamie on site to remove the old appliance and install the new one. They are so professional, obliging, neat and very clean workers. I couldn't thank them enough for being so... See more

Company replied

Rated 3 out of 5 stars

Ordered an outdoor 8 chair seating cube, however the quality is not the best as some seams on the cushions are torn. For something that you spend 700 euro I'd expect better quality. Also boxes were... See more

Company replied

Rated 5 out of 5 stars

I recieved a phone call from the delivery driver early morning he gave me an estimated time of delivery True to his word my product arrived on time Both Damio and Anto unloaded my item they asse... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Mobile Phone Shop
  4. Computer & Accessories store
  5. Homewares Shop
  6. Washing Machine & Dryer Shop

About Harvey Norman Ireland - Waterford

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Units 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26, Waterford, Waterford, Ireland

  • 051 319900

4.6

Excellent

TrustScore 4.5 out of 5

876 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(876)

8,610 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Acer laptop purchase

When my (very) old laptops battery died and I found that replacements were no longer available I found myself in the market for a new machine.
The Acer Aspire 15 Lite ticked all the boxes and the best price was at Harvey Norman.
Their same day free click-and-collect service meant no waiting.
When I collected the laptop the staff were friendly and helpful and the box was presented to me in a sturdy carrying bag.
This is how I like shopping to be!
Thanks, Harvey Norman!

15 July 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi David,

We're so pleased to hear that our same-day click-and-collect service met your needs perfectly. It's wonderful to know that our team provided friendly and helpful service, making your shopping experience enjoyable.

Many thanks,
Katie.

Rated 5 out of 5 stars

Very well organised

Very well organised. Delivery time clearly notified. Delivery arrived exactly as promised. Delivery men efficient, punctual, helpful The entire experience could not have been better

20 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Good morning,

We're delighted to hear about your excellent experience with our service. It's wonderful to know that the delivery was well-organized, punctual, and that our delivery team was efficient and helpful. Thank you for your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

Excellent service

Excellent service, had an issue on my part regarding incorrect addressing, contacted them via website and within 10 mins i had the local branch in Waterford contacting me to help, lovely lady and fixed my mistakes and had the items out to me within 24hrs through courier.

15 July 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi James,

We are delighted to hear about your excellent experience with our service! It's wonderful to know that our local branch in Waterford was able to assist you so quickly and efficiently, resolving your addressing issue and ensuring your items were delivered promptly.

Many thanks,
Katie.

Rated 5 out of 5 stars

Great service, quick delivery and no damage

Great service,fast delivery. Package strapped and zero damage

17 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Derek,

We're so pleased to hear that you received great service and fast delivery, with your package arriving safely and without any damage. We appreciate your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Fantastic service- delivery was as…

Fantastic service- delivery was as promised- driver communicated when he was on the way too. Couldn’t fault it!

14 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Julie,

We're so pleased to hear that your delivery was as promised and that our driver kept you informed. We appreciate your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

Quick and helpful

Great staff member Mimi, she was so helpful and made sure I was buying the correct sd card for my camera. Wasn’t waiting a second for assistance !!

19 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Amie,

We're so happy to hear about your positive experience with our team member! We appreciate you sharing your feedback and are glad we could assist you efficiently.

Many thanks,
Katie.

Rated 5 out of 5 stars

We were served by the girl named Mimi

We were served by the girl named Mimi. Fantastic service, she is very "intuitive". Knows what she's doing. We were buying a phone for elderly man and she knew how to get the right phone for him. Overall impression very pleasant and professional. The more sale people like her, the better. Thank you

19 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Tomasz,

We're delighted to hear about your excellent experience and that our team member provided such intuitive and professional service. It's wonderful to know they helped you find the right phone. Thank you for your kind feedback!

Kind Regards,
Victoria

Rated 1 out of 5 stars

Translation service required to shop in…

Translation service required to shop in there,
I refuse to support the replacement of Irish shop assistants.

18 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Niall,

We appreciate your feedback and are sorry to hear about your concerns regarding our staff. We are always working to improve our customer experience.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie

Kind Regards,
Victoria

Rated 5 out of 5 stars

Highly recommend Harvey Norman

Great service in HN from the help in choosing bed and mattress to the delivery and assembly.

17 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Claire,

We appreciate you sharing your experience. We are so happy to hear that you received great service from choosing your bed and mattress to the delivery and assembly!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Great staff

Mimi from the waterford store was such a help and so lovely to talk to.

17 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Charlotte ,

We are so happy to hear that you had such a lovely experience with our team member. We appreciate your kind words!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Shopping was great and easy with Vino…

Shopping was great and easy with Vino assistance.

16 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi there,

We are so happy to hear that your shopping experience was great and easy. We truly appreciate you sharing your positive feedback with us!

Kind Regards,
Conor

Rated 5 out of 5 stars

I ordered headphones and they were…

I ordered headphones and they were great! Fast delivery and undamaged.

11 July 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Karen,

We're so glad to hear that your headphones arrived quickly and in perfect condition. Thank you for your positive feedback!

Kind Regards,
Conor

Rated 5 out of 5 stars

I was in Harvey Norman in Waterford…

I was in Harvey Norman in Waterford today. Mimi was the assistant that looked after me and gave me great advice when deciding on what phone to buy. She was a pleasure to deal with!

14 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Aisling,

We're delighted to hear about your positive experience in our Waterford store! It's wonderful that our team member provided great advice and was a pleasure to deal with. We appreciate your kind words.

Many thanks,
Katie.

Rated 5 out of 5 stars

Very excellent experience with Harvey…

Very excellent experience with Harvey Norman

7 July 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Fatima,

We're so happy to hear you had such an excellent experience with us. We truly appreciate your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Excellent service

Excellent service

9 July 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Francis,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

Rated 5 out of 5 stars

Amazing service

Amazing service

11 July 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi there,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

Rated 5 out of 5 stars

Good as always.

Good as always.

25 March 2026
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Ryszard,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

Rated 5 out of 5 stars

Great Service

I was assisted by a staff member named Mimi. She was incredibly helpful in guiding me through my purchase of one of the DJI Osmo Mobile.

What stood out most was that she shared her own personal experience using the product, which made her advice feel genuine and gave me confidence in my decision. She took the time to answer my questions and explain the features without making me feel pressured. Thanks to her, I felt confident purchasing.

Thanks Mimi!

13 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Ann,

We're so happy to hear about your positive experience with our team member. It's wonderful to know that their personal insights and helpfulness made you feel confident in your purchase. We appreciate your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

Great delivery service

Great delivery service. They even waited around for me when I was delayed getting to the clients house.

10 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Brenda,

We're so glad to hear that you had such a positive experience with our delivery service. It's wonderful to know that our team was able to accommodate your delay.

Many thanks,
Katie.

Rated 5 out of 5 stars

Mimi

Mimi, the staff member who looked after us was knowledgeable, helpful, detail oriented and extremely pleasant.

12 July 2026
Unprompted review
Harvey Norman Ireland - Waterford logo

Reply from Harvey Norman Ireland - Waterford

Hi Linda,

We appreciate you sharing your feedback. We're so happy to hear that our staff member was knowledgeable, helpful, and pleasant!

Many thanks,
Katie.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look