Paul & Jamie installed our fridge & freezer - it was a tricky install with the set-up we have but they went above and beyond to make it work. Absolute legends! We are very grateful.
Company replied
Location
Switch locationUnits 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26 Waterford, Waterford, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just had Paul and Jamie on site to remove the old appliance and install the new one. They are so professional, obliging, neat and very clean workers. I couldn't thank them enough for being so... See more
Company replied
Ordered an outdoor 8 chair seating cube, however the quality is not the best as some seams on the cushions are torn. For something that you spend 700 euro I'd expect better quality. Also boxes were... See more
Company replied
I recieved a phone call from the delivery driver early morning he gave me an estimated time of delivery True to his word my product arrived on time Both Damio and Anto unloaded my item they asse... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Mobile Phone Shop
- Computer & Accessories store
- Homewares Shop
- Washing Machine & Dryer Shop
About Harvey Norman Ireland - Waterford
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Units 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26, Waterford, Waterford, Ireland
- 051 319900
4.6
Excellent
876 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Bought a phone and charger online, the website is easy to navigate and the delivery extremely fast. Would definitely buy from Harvey Norman again.. 5 stars *****
3 May 2026
Reply from Harvey Norman Ireland - Waterford
HI Martha,
We appreciate you taking the time to share your experience. We're happy to hear that you found our website easy to navigate and that you were pleased with the fast delivery of your phone and charger.
Kind Regards,
Kevin
Bought 3 +1 electric sofa from HARVEY…
Bought 3 +1 electric sofa from HARVEY NORMAN WATERFORD, with USB port for phone charging in Nov 2025. Delievered in Dec 2025 and complaint made that none of the USB is working. Took them 4 months to send an " engineer" to fix it, who fixed the usb but connect forward botton to close the sofa and backward botton to extend. " reversed wiring" as they called it. Then it took them another 6 weeks to replace the sofa and again USB not working on new one. Called manager again and he said " refund" or replace in June 2026. The price of same style sofa is not the same. So basically Harvey Norman Waterford is selling cheap sofa damaged products under " OFFER", and then force the clients to take refund and then to buy expensive products later when sale is over. Unprofessional service from them
8 May 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Sunny,
Thank you so much for taking the time to leave this review. We are sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this investigated?
Many thanks,
Katie.
Fast delivery.
2 May 2026
Reply from Harvey Norman Ireland - Waterford
Hi Raul,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Received great service from them
Received great service from them. Called in to buy a fridge and spoke with a lovely girl, can’t remember her name unfortunately but black hair and studying marketing. She got us sorted , the driver Rory delivered it and helped out our mother in law putting it into place. Very happy with this company
4 May 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Brona,
We're happy to hear that you received great service! It's wonderful that our staff was helpful with your fridge purchase and delivery. We appreciate your positive feedback and are glad you're pleased with your experience.
Many thanks,
Katie.
There’s a dent in the fridge and no…
There’s a dent in the fridge and no response from customer service the delivery driver said will will get money back for the damage but still no response
29 April 2026
Reply from Harvey Norman Ireland - Waterford
Hi Nikola,
We regret to hear about the dent and the lack of response. We appreciate you bringing this to our attention, and we'll look into the matter and our teams will contact you.
Kind Regards,
Kevin
Excellent Delivery service. Paul was very pleasant and helpful with…
Paul was very pleasant and helpful with the delivery of my new oven and taking away the old one.
29 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Fiona,
We're happy to hear that the delivery of your new oven went smoothly. It's great to know our team member was helpful and pleasant! Thanks for your feedback.
Many thanks,
Katie.
Went into the harvey norman store to…
Went into the harvey norman store to purchase a phone and the salesperson that approached me was very quick her name was shamika she was extremely polite and extremely knowledgeable i was gonna buy a samsung but she sold me a redmi told me the camera is really good and the battery life was amazing and she did not lie the phone is brilliant she knew what she was talking about she genuinely deserves a raise well done shamika
29 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Jack,
We're happy to hear that you had such a positive experience in our store. It's great to know that our team member was helpful and knowledgeable, guiding you to the perfect phone. We appreciate your feedback!
Many thanks,
Katie.
Shamika is the best customer service…
Shamika is the best customer service ever I had in my live. She really helpful in Harvey Norman. 😘😘
29 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Mahdi,
We appreciate you taking the time to share your positive experience. We're happy to hear that you received the best customer service ever.
Many thanks,
Katie.
Collection point guys were very helpful…
Collection point guys were very helpful and price match was appreciated plus they had stock available.
7 April 2026
Reply from Harvey Norman Ireland - Waterford
Hi John,
We're happy to hear that our collection point team was helpful and that you were able to take advantage of our price match! Thank you for your feedback.
Kind Regards,
Kevin
Arrived at the time slot that was…
Arrived at the time slot that was arranged .
28 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi D Murphy,
We're happy to hear that your delivery arrived during the arranged time. Thank you for your feedback!
Kind Regards,
Kevin
Shamika
The person I dealt with was named Shamika she was so kind, pleasant and helpful and she really made my experience great. She is a great asset to your company .
28 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Margaret,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member was so helpful and made your experience great.
Kind Regards,
Kevin
Excellent experience at HN in…
Excellent experience at HN in Waterford. Purchased Garmin products. What I needed was in stock and in the colour I was looking for. Special mention to Shemka who was both knowledgeable and extremely helpful.
28 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Gerard,
We're happy to hear that you had an excellent experience in Waterford. It's great to know we had the Garmin product you needed in stock. We appreciate your kind words about our helpful and knowledgeable staff.
Many thanks,
Katie
Delivered on time
Delivered on time . Put the seats together in the room I wanted . Took away all the packing . They two guys were so polite and friendly and gave great advice about where to position it in the room . Delighted with the purchase . Would definitely buy from them again
23 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Catherine,
We're happy to hear that the delivery and setup met your expectations. It's great the team was helpful and courteous. Thank you for your positive feedback; we appreciate your business!
Many thanks,
Katie
The guys delivering our item was great
The guys delivering our item was thoughtful and checked out the space before bringing it into our home.
25 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi there,
We're happy to know our team was thoughtful and assessed the area before bringing the item inside. Thank you for recognizing their consideration!
Many thanks,
Katie
Two very sound lads delivered our…
Two very sound lads delivered our couch, helped lift out the old one and put the new one in situ. They were friendly and unhurried despite the fact that one of them was trying to get home in time for his son’s confirmation.
25 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi there,
We appreciate you sharing your feedback. We're happy to hear that the delivery team was helpful with the couch and friendly, even with the time constraints. We value your comments.
Many thanks,
Katie
I ordered cooker hood online
I ordered cooker hood online. It was out of stock so had to wait. HN constantly updated me on process. When delivered, I only received one of the two boxes. Upon contacting them, they rang me back within 25 mins and actually delivered the other box within 30 mins. Brilliant service.
22 April 2026
Reply from Harvey Norman Ireland - Waterford
Hi Rena,
We're happy to hear that you received constant updates about your cooker hood. We appreciate your patience and are so glad we could deliver the second box quickly. Thank you for your positive feedback!
Many thanks,
Kevin
Fantastic .
Fantastic .. men were so nice on time delivery.. would recommend highly professional.. well done
23 April 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Louise,
We appreciate your feedback. We're so happy to hear that you were pleased with our team's on-time delivery and professionalism. Thank you for recommending us!
Many thanks,
Kevin
Very helpful staff member in shop
Very helpful staff member in shop. Informative , friendly
21 April 2026
Reply from Harvey Norman Ireland - Waterford
Hi Jacqui,
We appreciate you sharing your thoughts. We are so happy to learn that our staff member was helpful, informative and friendly!
Many thanks,
Kevin
Outstanding customer service in…
Outstanding customer service in Waterford store, they couldn't do enough to help when we had a damaged delivery ,highly recommended
28 February 2026
Reply from Harvey Norman Ireland - Waterford
Hi Deborah,
We're happy to hear about the outstanding service you received in our Waterford store. We appreciate your recommendation and are glad we could assist with your damaged delivery.
Many thanks,
Katie.
Reply from Harvey Norman Ireland - Waterford
Hi there,
We're happy to hear that our communication was quick and clear for you. Thank you for your positive feedback!
Kind Regards,
James
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.