The Hatch Chile Store Reviews 

1,161
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 280 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional quality of the fresh peppers and note that everything arrives properly frozen and securely packed. Consumers also appreciate the user-friendly website, regular updates regarding harvests, and extremely helpful customer support teams. Some reviewers were not happy with occasional shipping delays that caused items to arrive thawed or damaged. Additionally, a small number of customers mentioned receiving incorrect products or experiencing difficulty reaching support when attempting to resolve problems. A few buyers also felt that certain batches lacked the expected flavor or overall heat levels during meal preparation.

What people talk about most

Product

Users describe positive interactions with product, noting that the items arrive fresh, plump, and in... See more

Quality

Consumers find quality to be positive, highlighting that the products arrive fresh, plump, and in great... See more

Order

Reviewers mention positive feedback about order, noting that the website is user-friendly and the ordering... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive quickly... See more

Customer service

Customers had positive experiences with customer service, noting that support staff are very helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hatch Chile has outstanding products, wonderful easy website for ordering their products and great customer service and support if you have questions or need help. One of the best things is the shi... See more

Rated 5 out of 5 stars

My family has bought Green Chili from The Hatch Chili Store for over 10 years. Cooking everything from Stew to Rellenos is a delicious experience.......the taste is excellent and the house smells li... See more

Rated 5 out of 5 stars

Accurate flavor, heat! My grocery store, in California, thankfully carries Hatch during the short season, but each pepper tastes differently and they look tired... Buying them directly from... See more

Rated 5 out of 5 stars

We previously wintered off/on 7+ yrs in Elephant Butte, NM, 40 mi from Hatch, and visited Hatch often. I grew up in CA eating chili from a very young age, but there is simply no comparison to the flav... See more


Company details

  1. Online Food Ordering Service
  2. Food products supplier

Information provided by various external sources

The worlds best chile, grown only here in Hatch, NM


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,161)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality! Excellent communication and timely! Thank you so much! I can't get green chilis or real green chili (soup/sauce) where I live.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Hatch Chilis

Product came quickly. MEDIUM chilis tasted very good. Now waiting for my second order of HOT chilis.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

We LOVE Hatch Green Chile from The Hatch Chile Store

In New Mexico in 1978 we tried our first green chile. We've been hooked ever since, and Hatch, NM grows the best. The soil and the weather make it so. We lived in Colorado from 1993 till 2021, and bought our green chile from a guy selling Hatch Chile out of a truck in a parking lot. We live in Florida now, some people here don't even know that New Mexico is a state, and the Mexican resturants think Pablanos are green chile. Thanks to the web, we found the "Hatch Chile Store". We've been ordering from them for several seasons, and intend to continue. Their service and product is unmatched; they email regular order updates and the staff I've dealt with are awesome. Big Jim Medium for us. Yum

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Chilis have not arrived

I ordered a case of chilis several weeks ago and I have not received any recent updates about the status of my order. Will I be getting my chilis this year or should I request a refund?

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Charged for product never received

In addition to a box of chiles, which we received separately, we only received one of two orders of tortillas. The receipt in the box confirmed we should have received two. Worse yet, this review is my only opportunity to register my disappointment for being charged for product never received.

1 September 2026
Unprompted review
Rated 3 out of 5 stars

Missing Green Chile Sauce

On 25 Aug 26, I ordered 1 medium Green Chile powder and two bottles of Green Chile sauce (order #Hatc-337372). I received the green chili powder but no Green Chile Sauce. On 2 Sep 26 I called and left a message and sent an email detailing the issue. Got a voicemail telling me to call back but no mention of my issue. Called back on 4 Sep and spoke to Yareli who said she would take care of it. Hope to receive them soon. Thanks.

George Thompson
719-337-8788

2 September 2026
Unprompted review
Rated 5 out of 5 stars

For the Love of Green. Chili

I worked in Carlsbad NM for a little over five years. Your little farm has been my go to since moving back to the Northwest. Great communication and service. See you next year for sure!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Sent these to my son who is a chef

Sent these to my son who is a chef. He immediately roasted them and made several batches of green chile and other yummy delights. I appreciated the "heads Up' on the shipping as he lives in Florida.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Chiles I ordered came the next day

Chiles I ordered came the next day, full plump fresh, I roasted them and peeled and then froze them in indivual freezer bags, I got 9 bags and cooked last night for dinner with a pot of pinto beans and made fresh tortillas. . .soon good. . .I will order again next year. . TY so much. . .

28 August 2026
Unprompted review
Rated 4 out of 5 stars

Still waiting!

Love the chilies, however I only received half of my order. Still waiting for the rest of my peppers, they were ordered August 2nd.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is great!

Customer service is great!! I was newbie at ordering and they answered my bagillion questions with patience. The prices are good, and the chiles themselves are GREAT!!! I will order from them again.

17 August 2026
Unprompted review

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