They always sent me good quality caps and the 30 hat carrying case needs to come back asap that thing saved so many of my hats
Company replied
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Review summary
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Always quality products and super fast shipping! A+
Company replied
Shipping was fast, I received my order a day or two after I purchased online
Company replied
It was a great experience very good shipping time and great quality hats 🔥 and I js ordered from your website again!!!!🔥🏆
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Company details
Written by the company
Hat Club is a premium headwear retailer known for exclusive fitted hats and limited-edition drops. Blending sports heritage with streetwear culture, the brand offers officially licensed products, primarily from major leagues like MLB,NBA,NFL alongside unique, custom colorways that can’t be found elsewhere. With a strong online presence and multiple retail locations, Serving a dedicated community of collectors and enthusiasts. While also at the intersection of retail, sports fandom, and streetwear culture. Delivering not just products, but a sense of identity and community around headwear.
Contact info
575 E Germann Rd. #104, 85297, Gilbert, United States
- customerservice@hatclub.com
- hatclub.com
4.1
Great
84 reviews
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Replied to 84% of negative reviews
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Horrible customer service
First time ordering from Hat Club, hat arrived dirty under the brim with poor stitching. I went online to exchange and was only offered a refund minus the return shipping. Emailed them and got an immediate reply that the hat did not qualify as defective. I
expressed my dissatisfaction with this and was told to send the hat back and a "specialist" will review the hat but if they conclude it is not defective I'm still on the hook for the return shipping. For $50 l expect a mint condition cap and if not so be offered the opportunity to exchange it. The all too common can't be bothered
"customer but we don't provide any service" that we are faced with these days.
11 March 2024
Unprompted review
I doubt that the cap is original
I doubt that the cap is original. The quality of the fabric feels lousy, the stitching and the labels very poor quality.
29 June 2023
Unprompted review
Terrible Customer Service
I have been a longtime customer of Hat Club, purchasing several hats from them and have never had an issue over the years.
However, with my most recent purchase the cap I received does not meet quality control standards. The visor/brim is visibly misaligned to the centre of the cap. I have emailed Hat Club's customer services on several occasions and they do not seem to understand that the Hat is defected. In addition to the $25.00 international shipping I had to pay for the defected item, they want to charge me a restocking fee to return it and seem to have no interest in providing me with a replacement, which is all I am asking for.
Sadly, I will on longer be purchasing anything from Hat Club due to my recent unsatisfactory experience. If you are an international customer like myself, please reconsider your buying options elsewhere.
16 April 2023
Unprompted review
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