Hat Heaven Reviews 132

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wide selection of hats, highlighting unique and classic choices, and appreciate the consistent fit of certain hat styles. Many also report fast shipping and an easy ordering process, often receiving their items promptly and well-packaged. However, some people were dissatisfied with the product quality, describing hats as cheaply made or not matching website descriptions. Several reviewers also experienced issues with incorrect orders, receiving the wrong size or a different hat than advertised. Delivery problems, including significant delays and unreceived orders, were also mentioned by a number of customers.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the quality, unique pieces, and wide... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of hats, noting... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Website

Clients share ambiguous opinions on the website. Some customers praise the website for its ease of use, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hats are a quality product some made out of 100% wool ( love old school) . Love the different eras of all the teams. No problem ordering and delivered in literally about 4 days outstanding. Hat... See more

Company replied

Rated 5 out of 5 stars

HAT HEAVEN IS A LEGIT NEW ERA HAT BRAND WITH UNIQUE PIECES SOLELY FOR HAT HEAVEN AFICIONADOS ! THANK YOU HAT HEAVEN FOR FAST SHIPPING & CUSTOM VARIETY OF CAPS

Company replied

Rated 5 out of 5 stars

Have ordered over 10 hats and everyone of them have been great! I feel that they are more generous on their sizing as my head has more room. Buying from stores they always feel a little tighter. Will... See more

Company replied


Company details

  1. Hat shop
  2. Sportswear Shop

About Hat Heaven

Written by the company

** WE ARE NOT AFFILIATED IN ANY WAY WITH HAT HAVEN. **

Established since 1986, Hat Heaven designs premium headwear which includes sports hats and caps. We make it a priority to reflect current and future fashion trends onto our hat designs, pulling influences from streetwear, footwear, and pop culture.

We offer a wide range of uniquely inspired caps, many of them original to Hat Heaven, and you can find MLB baseball hats, NFL hats and snapbacks, NBA caps & college sports fan hats among our products. Check out our online store and get yourself a fashionable sports hat today!

Contact info

3.4

Average

TrustScore 3.5 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hat Heaven New Era 59Fifty Fitted

Hat Heaven New Era 59Fifty fitted hats are consistent. What I mean by that is the fit is always perfect. I wear a size 8 (I know big dome) and their hats always fit perfect. I’ve ordered fitted hats before from other websites. Though I always get the same size (size 8) the fit is inconsistent. Hat Heaven, size 8 hats always fit perfect for me. I have ordered hats from New Era, Lids etc.. and their fitted hats are inconsistent. Hat Heaven please continue to use the same manufacturer. Do not switch. I can always count on a perfect 59Fifty fitted hat from your company! You would think New Era would be consistent with their fitted hats, because it’s their own brand, but they are not. Hat Heaven is more consistent with New Era fitted hats than New Era is.

11 April 2026
Unprompted review
Hat Heaven logo

Reply from Hat Heaven

Hey Jason, thanks for the support!

Rated 5 out of 5 stars

Great store

2 April 2026
Hat Heaven logo

Reply from Hat Heaven

Hey Ryan, we appreciate the support! See you again soon.

Rated 5 out of 5 stars

Great collection to choose from…

Great collection to choose from featuring lots of unique & classic choices. Nice rewards program & shipping is generally fast.

6 April 2026
Hat Heaven logo

Reply from Hat Heaven

Hey Ryan, we appreciate the kind words and your support!

Rated 5 out of 5 stars

Hat Heaven has great quality hats

Hat Heaven has great quality hats! There’s always something new, virtually every week. Love the fit and look of the 59/50’s with an old logo or a World Series patch. Very easy to order and hats arrive quickly and well wrapped.

5 April 2026
Hat Heaven logo

Reply from Hat Heaven

Thanks so much, Grant! We love hearing that and appreciate your support.

Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent. The shipping is fast and the prices are amazing so is the inventory. Thank you.

5 April 2026
Hat Heaven logo

Reply from Hat Heaven

Thank you, Pauly! We work hard to make the whole experience smooth from start to finish. We really appreciate the kind words.

Rated 5 out of 5 stars

Love the store

Love the store. Great hats.

3 April 2026
Hat Heaven logo

Reply from Hat Heaven

Thanks, Christopher! Great hats deserve great customers. See you next time!

Rated 5 out of 5 stars

The amazing quality and colorways of…

The amazing quality and colorways of my favorite teams keeps me coming back

2 April 2026
Hat Heaven logo

Reply from Hat Heaven

Hi Carlos, we're thrilled to hear that our quality and colorways keep you coming back, that's exactly what we aim for. The positive review means a lot to us, and we can't wait to see you again!

Rated 5 out of 5 stars

Correction

Accidentally reviewed the wrong company i tried to delete this but can't so I changed it to a five star.

1 February 2026
Unprompted review
Hat Heaven logo

Reply from Hat Heaven

Thank you, Carl! We really appreciate that.

Rated 1 out of 5 stars

Terrible Service and Poor Quality Products

I’ve been a long time customer, but their service has gone downhill badly.
QC is a mess. Defective products everywhere. I tried reaching out for help, but got zero response. That alone made me decide I shouldn’t support them anymore.

Their service is honestly awful now. The products feel rushed and careless. Worst part is no refunds, no discounts, nothing.

It feels like they’re struggling to sell, so they’re just pushing products out without caring. Laughable, really. This company is done. Seriously bad.

I even have some weird emails from them. They’re honestly embarrassing.

I think it’s time we stop buying from them. The stitching on the hats is terrible. Defects everywhere. Total disappointment.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Bait and Switch

The hat pictured on the website was not what was delivered. I was sent a very cheap hat made of “100% Paper”. No leather hat band as pictured. When wanted to return I was told I could take a 45% refund or ship it back to China for a full refund. I would lose money shipping it back. I ended up paying about 35 dollars for what wasn’t worth 1/2 of that

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Dont order from here

Dont order from here, customer service will do anything to avoid refunding. Package was delivered by USPS to the wrong building even though the right address was provided. Courier screwed up and this company refuses to provide a refund. So no hat and loss of $50 for me

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Total Ripoff!!

I ordered 3 Cowboy Hats. One was a discount free Straw Hat, took 3 weeks to receive them all stick together shipped in a box to small for the hats, the brims in two of them were bent, no labels are sizes inside them and they were all bigger than the size I ordered. Total Scam and Ripoff, I'd give them Zero Stars if I could.

25 October 2025
Unprompted review
Hat Heaven logo

Reply from Hat Heaven

Hi Donald, it looks like this review was intended for another business. We don't sell cowboy hats, and we've been seeing an influx of reviews lately with complaints about shipping from China (we're based in the US) and about hat types we don't even sell. I believe you're mistaking us for a company called Hat Haven. Would you mind removing this review?

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look