Hatshopping Reviews 

90
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a make of hat I knew well (Mayser). The hat arrived well packed and was practically perfect. Very happy indeed. Customer service was very responsive and helpful. They kept to their word... See more

Rated 2 out of 5 stars

Hat was alright but had to be returned. All fine, except you don't get a refund of original postage (okay, seems sort of fair even if the postage is pretty extortionate), but you have to pay for the r... See more

Rated 2 out of 5 stars

From purchase to return to refund took almost 6 weeks. Don't expect any communication from them, they don't reply to emails. German-based company that looks UK based, but it will take longer to receiv... See more

Rated 1 out of 5 stars

I have purchased a number of hats previously from this company. Everything was fine until I returned an item and asked for a refund. All of a sudden my emails are not being answered and it's been 2 we... See more

Company details

  1. Business Services

Information provided by various external sources

As an online shop for headgear, Hatshopping.co.uk offers its customers an extensive range of hats, beanies, flat caps, baseball caps, bandanas and many other trendy accessories.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(90)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My positive experience

I ordered a hat from the company less than 2 weeks ago. When I read the reviews here I was concerned and expressed this in an email to them. I had a reassuring response the same day and was informed the hat had been dispatched. I sent another email asking when I could expect delivery and got a response the next day. The hat arrived today and I am very pleased with it! I would certainly use this company again.

3 March 2021
Unprompted review
Rated 1 out of 5 stars

Beware of fraud!

I ordered a beret 9 weeks ago and I have never received it. All this time they kept telling me that they had problems with the post or carriers. Now they are telling me that it is allegedly "out of stock" which is a lie since it is still listed on the website. Now they have the cheek to offer me to chose some other product on their website. Absolutely outrageous!
By the way, there is a lie where they have a Trustpilot sign on the website, i.e. they show their rating as 4.7 while it is much lower. If they don't issue a full refund asap I'll report them to the authorities.

27 January 2021
Unprompted review
Rated 5 out of 5 stars

Wundebar

I was a little anxious when shortly after placing my order with what I assumed was a UK based company the confirmation email appeared to be from a German business. However my order was dispatched swiftly, arrived on a Sunday, one day earlier than expected, and was exactly what I wanted. Hats off to them! (Sorry).

26 April 2020
Unprompted review
Rated 5 out of 5 stars

I cannot praise this company enough.

I cannot praise this company enough.
I bought a cap that arrived very promptly by DPD courier from Germany. Sadly, the style did not suit me and I decided to return it.
I informed Hatshopping by email and received a same-day acknowledgement together with instructions on how to print a pre-paid DPD label for free return shipment to Germany. Unfortunately, I had already posted the cap at my expense but, amazingly, the company has said that it will reimburse my costs.
I am truly impressed by Hatshopping, not only for the company's generous returns policy but also for its courteous and very prompt communications. If only all internet shopping was this pleasurable and easy.
Thank you Adrian at Hatshopping!

2 May 2019
Unprompted review
Rated 3 out of 5 stars

Customer service poor - products okay

Products are okay but customer service has put me off buying again from them. Shipment notification had incomplete delivery address and was made to feel it was all my fault despite the full address available in my delivery preferences, the only one! Thankfully the delivery driver recognised my name otherwise it would have been returned to Germany!

4 February 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look