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Hatstore Reviews 5

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TrustScore 3.5 out of 5

3.5

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3.5

Average

TrustScore 3.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Great website

Great website - very easy to navigate - great choice - I have bought about 20 baseball caps over the last few years and will continue to do so

16 April 2026
Unprompted review
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Reply from Hatstore

Hi,

Thank you so much for your fantastic review!

We’re really happy to hear that you find our website easy to use and that you appreciate the wide selection 😊 It means a lot that you’ve chosen us for so many of your caps over the years!

We truly appreciate your loyalty and look forward to many more orders in the future.

Service Hero

Rated 5 out of 5 stars

Customer service is great

Customer service is great
Quick to respond to any querys,
I made an error in the hat I had selected for a custom design and they changed it without any hassle after confriming the design.
Helped edit the design so it was suitable for the hat.

Highly recomend

25 February 2026
Unprompted review
Hatstore logo

Reply from Hatstore

Hello Daniel,

Thank you so much for your kind words! We’re really happy to hear that you had a great experience with our customer service and that we could quickly assist you with your questions.

We’re glad we were able to correct the hat selection without any hassle and help adjust your design to make it a perfect fit..

Service Hero

Rated 5 out of 5 stars

Always good

Great products and really good customer service always, love this store!

23 February 2026
Unprompted review
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Reply from Hatstore

Hello,

Thank you very much for your outstanding 5-star review!

We truly appreciate your kind words and are thrilled to know that you enjoy our products and the overall experience. Your feedback means a great deal to us!

Service Hero

Rated 1 out of 5 stars

Out of stock and no refund

Ordered a hat, was contacted to tell me it’s out of stock, was given an alternative and once I said yes, they told me this one was out of stock too! Then I gave another alternative in stock and got no answer back. So I requested a cancellation of the order and a refund. No answer so far!

12 January 2026
Unprompted review
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Reply from Hatstore

Hi,

we are incredibly sorry for all the inconvenience you’ve experienced. We truly appreciate your patience and would like to resolve this for you as quickly as possible. Please get back to us with your order details so we can handle this directly and make things right.

UPDATE:
thanks for sharing your order details. Unfortunately, after the Christmas holidays we have been handling an unusually high volume of cases, which led to longer response times than usual. That said, we completely understand that this should not have impacted your order experience.

As requested, we have now issued a full refund for your order. Please accept our sincere apologies for the inconvenience and the delayed communication.


Service Hero

Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague, 0 customer service. Sent me the wrong hat, when I contacted them an asked for photos, opened a case and closed it again - they appear to have no returns policy. Multiple emails unanswered over the past 4 weeks - avoid avoid avoid edit: on seeing this review I’ve been offered a new hat, will update this if it arrives

4 June 2025
Unprompted review
Hatstore logo

Reply from Hatstore

Hi Gary,
thanks for your review, and we sincerely apologize for the inconvenience caused.
Please know that we do have a returns policy and strive to resolve all issues promptly. Asking for photos is part of our process to ensure we fully understand the problem and can offer the best solution.
We regret if communication was delayed but your case is not closed yet, and we will be back with a solution soon :)

Service Hero



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