Ordered many times, always smooth process…last time my item got lost in transit and when I reached out to them, they communicated very well…after weeks of being lost in transit, they sent me a new one... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Perfect!! Ordered 3 caps, 1 costumized with 3d text, brilliant work, nice colors. Also most caps are too big for me, but with ordering the youth caps it perfectly fitted. Price is okay, delivery withi... See more
Company replied
So nice people, so nice hats. 🧢 I ordered online and were worried that the hat & hoodie would not arrive in time. Everyone was so supportive and we did it!!! The things arrived in time to make a very... See more
Company replied
The Hatshop was always ready to help and give me their support ,when I had a problem with de delivery caused by Brazilian post office, and that made me feel confident and calm. I really recommend th... See more
Company replied
Company details
Information provided by various external sources
Europe's biggest retailer in headwear. Also available to most countries worldwide.
Contact info
Amerikavägen 10, 39356, Kalmar, Sweden
- +46480780820
- info@hatstore.se
- hatstore.se
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and perfect customer service
The entire purchase process went perfectly. From product selection to customer service, which was professional and very helpful.
27 June 2024
Unprompted review
Reply from Hatstore
Cześć Paweł,
thank you so much for your beautiful rewiev. We're delighted to hear that your entire purchase process went perfectly, from product selection to our professional and helpful customer service. Your satisfaction is our priority, and we're thrilled that we could provide you with a positive experience
Service Hero
A Happy Costumer
The most beautiful caps I've ever seen in my life! And the quality? Oh god!
4 July 2024
Unprompted review
Reply from Hatstore
Hi Tiago,
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you love our caps and appreciate the quality. Your kind words mean a lot to us and inspire us to keep delivering the best products. If you ever need anything or have any questions, feel free to reach out. Enjoy your beautiful caps
Service Hero
Great hat !!
18 June 2024
Unprompted review
Reply from Hatstore
Cześć Patryk,
Thank you so much for your kind words 😊We're thrilled to hear that you love the hat. If you have any other feedback or need assistance with anything, feel free to reach out. Enjoy wearing your new hat
Service Hero
Good product and good service!
I ordered a custom flexfit, I came just as I wanted. I thought I made an error during my 2nd order, but was able to verify and confirm my order with hatstore before production, I'm very pleased with the products and the service provided, I definitely recommend hatstore !
11 June 2024
Unprompted review
Reply from Hatstore
Hey,
Thank you for your kind words to us. We are very pleased that we were able to help you and that you are now so happy with your order. It's great that you would recommend us to others.
We look forward to your next visit.
Service Hero
Good quality products at reasonable…
Good quality products at reasonable prices
Good commication and customer service
30 May 2024
Unprompted review
Reply from Hatstore
We're really glad! Thank you for the 5 stars. We appreciate them very much!
COULD BE FRAUD
COULD BE FRAUD
I bought an mighty ducks hat for a gift. It says that confirmation was sent through email but there was none! I was not given an Order Number aswell! I have locked my bank account because of this! This is totally bs.
15 May 2024
Unprompted review
Reply from Hatstore
Hi Nicki,
We're truly sorry for the inconvenience you've encountered. Rest assured, we are a legitimate company, and we take customer satisfaction seriously. If money has been deducted from your bank account, you should have received an order confirmation to the email provided. Please check your spam or junk folder in case it landed there accidentally.
To assist you further, could you please reach out to us with the transaction confirmation or any other relevant details? We will do our best to resolve this issue promptly for you. We apologize for any frustration this may have caused and appreciate your understanding.
Service Hero
Not sure if I should be impressed by…
Not sure if I should be impressed by the dispatch of my order or not. Orderen on sunday, got mail that the package was sent monday morning. Noticed that I had orderen wrong size for one of the caps so I tried to contact them about it. But by the time customer service had gotten to work (09.00) the package had been sent. So now i will have to fiddle with return for an oversize cap. In one way im impressed by the dispatch speed. But then they dont give you enough time to talk to customer service if you happen to do something wrong.
13 May 2024
Unprompted review
Reply from Hatstore
Hi Kim,
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused. We strive to balance speedy dispatch with responsive customer service, and we'll take your comments into consideration to improve our processes. If there's anything we can do to assist with your return, please don't hesitate to reach out :)
Service Hero
Yes they do mention that the hat comes…
Yes they do mention that the hat comes from Sweden. What they hide in thiers terms and conditions, line 7 small print, is that thier MAY be duty fees. Whats worse is if you decide to return the hat, you are not refunded the duty fees AND you must pay for shipping the hat back. Also, note that the final bill states FREE SHIPPING AND HANDLING. And why do they have CANADA in their company name if it comes directly to you from Sweden. Very deceptive.
24 April 2024
Unprompted review
Reply from Hatstore
Hello,
We're really sorry for any confusion caused. We appreciate your feedback and are looking into making our terms clearer. We don't want to hide the fact that we deliver from Sweden. If you need any assistance with your order, please reach out to us directly. We're here to help!
Service Hero
Misleading. Subject to import fees.
Hats were great and as described. My major issue is the company is subject to custom and duties (+30%). I appreciate that there are various places on their site indicating they ship from Sweden, but the name "Hat Store Canada" is very misleading. Probably not a stretch for someone to believe that "Hat Store Canada" would be located in Canada and not subject to import fees.
26 April 2024
Unprompted review
Reply from Hatstore
Hi Bryan,
Thank you for sharing your feedback with us. We're glad to hear that you were pleased with the hats you received and found them to be as described. We understand your concern regarding customs and duties. We apologize for any confusion caused by the name. We strive to make it clear that we ship from Sweden.
We appreciate your understanding and will take your feedback into account as we continue to improve our services. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you in any way we can 😊
Service Hero
Good service..
22 April 2024
Unprompted review
Reply from Hatstore
Hi Sadesh,
Thank you for sharing your experience. We are incredibly glad that you are satisfied with help form our Customer Service :)
Do not hesitate to reach out to us if there is anything we can help you with 😊
Service Hero
Reply from Hatstore
Hello Sun Boy 🌞
Ahh we're very thrilled to hear that, thank you so much for the kind words and the compliments! :D
Service Hero
I ordered 2 customised hats
I ordered 2 customised hats , they said it will be delivered in around 5-6 weeks , they came much earlier , i was surprised. But most important was the print of the design I wasn't expecting to be such a good print and detail , much better from what I was expecting and that is because I created the design using photoshop , so I had my concerns about the print , but the detail it's great
6 April 2024
Unprompted review
Reply from Hatstore
Hi,
Thank you for your lovely review for us.
So glad to hear that everything turned out well and that delivery was even quicker than initially expected! Thank you very much for the praise 😊
Service Hero
Reply from Hatstore
Hi,
Thank you for your great review for us, we really appreciate it 🫶
We look forward to your next order.
Service Hero
Reply from Hatstore
Hi Wojciech,
Thank you for sharing your experience. We are incredibly glad that you are satisfied :)
Do not hesitate to reach out to us if there is anything we can help you with!
Service Hero
Great service!
18 March 2024
Unprompted review
Reply from Hatstore
Hi,
Thank you for sharing your experience. We are incredibly glad that you are satisfied :)
Do not hesitate to reach out to us if there is anything we can help you with!
Service Hero
every single good looking hat is sold…
every single good looking hat is sold out. they never restock any of their hats.
10 March 2024
Unprompted review
Reply from Hatstore
Hello,
thanks for your feedback.
We are very sorry that you are not 100% satisfied with the selection on our website. We regularly restock our warehouse. Unfortunately, there are some out-of-stock models that are no longer available. We like to go with the trend. We are very sorry that your favourite cap is not here.
Service Hero
Great website
Great website, huge selection of hats, affordable prices, fast shipping, and top-notch customer service! Five-star rating!
6 March 2024
Unprompted review
Reply from Hatstore
Hi Alessio,
Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery.
Service Hero
Do not trust this store. Was a scam.
Using a domain that makes you think they are a Canadian company yet you are hit with additional taxes and duty. Customer service offered no help and basically said just don't accept the delivery but we will charge you the tax anyways. I should of never ordered without doing my own due diligence first. I guess that's what you get with these spammy type sites. Will never order again.
Edit: I reached out to you to fix this and you still would not. I asked you to recover the additional fees, yet instead you doubled down. The name CANADA is in the url. You are a very deceptive company. You have lost a customer, and will continue to lose customers as I add true details about your practice to other review sites.
3 March 2024
Unprompted review
Reply from Hatstore
Hi Daniel,
We are very sorry that your buying experience was not very good.
We indicate in several places on our website that we are a Swedish company. As we inform on the website we are a Swedish company and all orders are shipped from Sweden.
We are very sorry that you have been charged for extra Customs fees, but that is regulated by your country's laws and we have no control over these charges. We also mention this on our website.
Additional Customs fees have nothing to do with the shipping costs and since it is due to country laws neither we nor you can impact it.
We are very sorry that these circumstances made your purchase from us not so satisfactory.
If you still have any questions please do not hesitate to reach out to us again, however! :)
Service Hero
Super Quick and efficiente answer
28 February 2024
Unprompted review
Reply from Hatstore
Hi Michele,
Thank you for your lovely review.
We are very pleased that you are satisfied with our customer service and that we were able to help you.
Service Hero
Shipping, huge stock and service
The package has been lost so now I'm waiting 3rd week for the package, but the service is great, they've solved my problem fast and the stock of different varieties of caps, hats, full caps and colors is huge.
definetly recommended, I was just unlucky with the shipping, not the Hatstore fault.
27 February 2024
Unprompted review
Reply from Hatstore
Hi Tymek,
We're so happy to hear that we were able to offer you a solution for the lost parcel! So glad that the 2nd one made it to you, however! :)
Thank you so much for the kind words! We appreciate them a lot
Best regards from all of us here at Hatstore.
Service Hero
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