Hatton James Legal Reviews 

196
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and legal team for being professional, knowledgeable, and supportive throughout the entire process. People deeply appreciate the clear communication, expert advice, and prompt service that make handling complex paperwork completely stress-free. Clients highlight that representatives take time to explain every detail, ensuring everyone feels secure and confident. Some reviewers were not happy with the negotiation efforts regarding specific contract terms, noting that guidance on complex restrictive covenants or final outcomes did not fully meet their expectations. A few clients also mentioned that response depth during tricky situations occasionally felt minimal.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, helpful, and knowledgeable... See more

Service

Users describe positive interactions with service, highlighting a professional, prompt, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting professional, responsive, and supportive... See more

User experience

Reviewers mention positive feedback about user_experience, describing the process as clear, concise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first point of connecting up-to date the staff at Hatton James have been very helpful, informative & supportive beyond measure. We have felt so secure whilst in their very capable & profes... See more

Rated 5 out of 5 stars

Hatton James Legal were brilliant to work with. They sat me down and took me through things clearly at my pace, I felt in control and confident. They even spotted something in my contract that allo... See more

Rated 5 out of 5 stars

As the title says, they made my settlement agreement both stress free and we're friendly, something ypu really need at that time. That went from the initial admin staff, to Gareth who dealt with my... See more

Rated 5 out of 5 stars

Knowledgeable, and kept on top of everything. I got the exact outcome I was looking for. the reception team were also fantastic and looked after me. The lawyer I had could perhaps be a little more... See more


Company details

  1. #60 of 83 best companies in Law firm

Written by the company

Our specialist team of Birmingham employment lawyers has vast experience in dealing with employment and HR matters - read more on HattonJamesLegal.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(196)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have very recently used Hatton James…

I have very recently used Hatton James and I cannot thank them enough for bringing my matter to a swift and successful conclusion.

Gareth, in particular has been kind, exceptionally professional, thorough and more importantly put my mind at ease.

I wouldn’t hesitate in recommending this Firm to anyone.

Thank you again to Gareth and the Team at Hatton James.

13 September 2018
Unprompted review
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Reply from Hatton James Legal

Thank you for letting us know!

Rated 5 out of 5 stars

Employment matter

I was very satisfied with the service I received from Hatton James legal regarding a recent employment matter. From my initial phone call to meeting with an employment Lawyer, it was dealt with in a fast, efficient and friendly manner. Thanks to all concerned.

3 September 2018
Unprompted review
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Reply from Hatton James Legal

It's great to hear that you're pleased with our service Peter, thank you.

Rated 5 out of 5 stars

No other firm comes close in comparison.

Where do i start? Well all i can say is that Hatton James legal is the most honest, efficient, hard working and most friendliest firm that i have ever employed.
The level of excellence is outstanding, from initial contact all the way down to final result. In my mind 5 stars simply isn't enough. The time-frame in which my case was completed and resolved in was phenomenal. Before approaching Hatton James, i had given my case to a different firm and was left in the dark for over 10 months, costing me a fortune and a complete waste of my time. However after being referred by a friend (who also said that this is the best company to employ), my case has been resolved in a matter of weeks and the level of detail that my case handler had put into the work to achieve the outcome has left me happier than ever. Thank you Hatton James, i will be using you again in the future if the need arises and certainly be referring you to anyone that i cross paths with. Keep up the fantastic work.

27 August 2018
Unprompted review
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Reply from Hatton James Legal

Thank you for leaving that positive feedback, it's really appreciated!

Rated 4 out of 5 stars

Hatton James were able to help me out…

Hatton James were able to help me out with an urgent employment matter. Having contacted them at 4.30pm on the Friday they were able to give me advice over the phone and then via email over the weekend before meeting at 9.30 on the Monday morning to get the matter resolved and avoid a potentially very costly trip to the High Court the next day. Whilst their fees were more than initially expected it was a complex case that required a very quick turn around and they were able to recover some of the costs from my former employer. Highly recommended.

14 August 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. My case was probably a simple case, but they took a good amount of time for me and went through details. I felt comfortable to make decisions. Excellent experience.

28 July 2018
Unprompted review
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Reply from Hatton James Legal

Thanks for letting us know - glad to have helped!

Rated 5 out of 5 stars

Very helpful compassionateunderstanding…

Very helpful, compassionate, understanding and above all very professional and knowledgeable. So very gratful for their help.

25 July 2018
Unprompted review
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Reply from Hatton James Legal

Thank you for saying that on Trustpilot, Carol. We enjoyed achieving a successful outcome for you.

Rated 5 out of 5 stars

EXCELLENT ALL ROUND SERVICE

Speed of communication, both with me and my employers was excellent. I found all members of the organisation to be approachable, accessible, and when dealing with me, were both honest and able to speak 'jargon free'. On the last point though, it was clear to me that everyone was very knowledgeable and this helped in achieving a good outcome for me.

David B

6 July 2018
Unprompted review
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Reply from Hatton James Legal

We really appreciate the time taken to tell us that - it was a joy working with you!

Rated 5 out of 5 stars

Recommend

I had a simple process that needed attending to. A morning enquiry turned into an afternoon appointment. I was dealt with promptly, with discretion and with an excellent level of professionalism. I would recommend Hatton James

21 June 2018
Unprompted review
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Reply from Hatton James Legal

It was a pleasure! Thank you.

Rated 4 out of 5 stars

Great service

Jaspal provided excellent support with my Settlement Agreement, and I was happy with the service I received.

6 June 2018
Unprompted review
Rated 4 out of 5 stars

Hatton James provided clear guidance as…

Hatton James provided clear guidance as regards my position on a settlement agreement. The available options were clearly explained and I felt very supported in dealing with the situation.

28 April 2018
Unprompted review
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Reply from Hatton James Legal

Thank you! Your custom and feedback are appreciated.

Rated 5 out of 5 stars

Trusted professionals doing the job fast

Quick to respond and action items. Great advice and adding additional value, taking care of client above and beyond.

24 February 2018
Unprompted review
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Reply from Hatton James Legal

Strong words! Thank you for your custom - kind regards.

Rated 5 out of 5 stars

I was very impressed by the …

I was very impressed by the professional and diligent manner Hatton James supported me through the process, they kept me informed and updated as required, very professional and excellent team/people. I would highly recommend them

23 January 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Hatton James were able to accommodate an appointment for me at very short notice, which was great. They provided an efficient and professional service and I would recommend them.

23 January 2018
Unprompted review

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