Hatton James Legal Reviews 

196
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and legal team for being professional, knowledgeable, and supportive throughout the entire process. People deeply appreciate the clear communication, expert advice, and prompt service that make handling complex paperwork completely stress-free. Clients highlight that representatives take time to explain every detail, ensuring everyone feels secure and confident. Some reviewers were not happy with the negotiation efforts regarding specific contract terms, noting that guidance on complex restrictive covenants or final outcomes did not fully meet their expectations. A few clients also mentioned that response depth during tricky situations occasionally felt minimal.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, helpful, and knowledgeable... See more

Service

Users describe positive interactions with service, highlighting a professional, prompt, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting professional, responsive, and supportive... See more

User experience

Reviewers mention positive feedback about user_experience, describing the process as clear, concise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first point of connecting up-to date the staff at Hatton James have been very helpful, informative & supportive beyond measure. We have felt so secure whilst in their very capable & profes... See more

Rated 5 out of 5 stars

Hatton James Legal were brilliant to work with. They sat me down and took me through things clearly at my pace, I felt in control and confident. They even spotted something in my contract that allo... See more

Rated 5 out of 5 stars

As the title says, they made my settlement agreement both stress free and we're friendly, something ypu really need at that time. That went from the initial admin staff, to Gareth who dealt with my... See more

Rated 5 out of 5 stars

Knowledgeable, and kept on top of everything. I got the exact outcome I was looking for. the reception team were also fantastic and looked after me. The lawyer I had could perhaps be a little more... See more


Company details

  1. #59 of 83 best companies in Law firm

Written by the company

Our specialist team of Birmingham employment lawyers has vast experience in dealing with employment and HR matters - read more on HattonJamesLegal.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

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4.7

All reviews

(196)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Great

Great, competent and swift legal service.
I needed a document approved ina timely manner. Hatton James legal helped

2 May 2025
Rated 5 out of 5 stars

Settlement

The process was easy and was able to resolve the settlement within the agreed timeframe

23 April 2025
Rated 5 out of 5 stars

Settlement Agreement

From my initial enquiry to the final agreement, Hatton James were professional, approachable and most importantly extremely helpful. I cannot recommend them highly enough and if anyone is looking for solicitor then they are the people to contact.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! Alyssa was outstanding—she kept me informed of any changes promptly and provided excellent advice throughout the process. Her professionalism, knowledge, and friendly approach made the experience smooth and stress-free. I truly appreciate her support and would highly recommend her!

2 April 2025
Rated 5 out of 5 stars

Professional. Thorough. Caring.

I was feeling at a loss with a contract related issue at work and pretty much stressed out. I called HJL quite late one evening after a quick search, and was surprised my call was answered at around 6.30pm. Gareth was brilliant in taking details from me, very knowledgeable and immediately put me at ease. I was then helped by Jaspal and Alyssa in seeing my issue through to the best outcome. They were equally impressive and thorough. I have no hesitation in recommending HJL to anyone who may need assistance.

17 March 2025
Rated 5 out of 5 stars

Highly recommend, very professional service who go the extra mile

Considering it was my first time pursuing legal advice for work issues, i was impressed with hatton james’ professional, friendly and efficient service. I was kept very well informed and was brilliantly guided, had no issues with accessing my solicitor - i had a successful outcome. Thank you very much. Very highly recommended

19 March 2025
Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
Handled my case brilliantly polite and very helpful making sure I understood everything as we moved forward. All round brilliant.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend.
My case was handled with respect and a willingness to get the best possible outcome for me. Always informed me every step of the way and would answer any questions or queries I had.

3 March 2025
Rated 5 out of 5 stars

Excellent service

From the moment I called to enquire about their services, the customer experience has been excellent! I was given a phone appointment a few days after initial contact, and all resolved within that time. I would use this firm again.

18 February 2025
Rated 5 out of 5 stars

Glad I chose Hatton James

Can’t say enough to praise Hatton James, my case has been ongoing for a over two months the support and advice has been second to none, obviously you must have a case but trust me you really need these talented people in your corner, they come up with a plan and run rings around the opposition

31 January 2025
Unprompted review

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