HAUS LABORATORIES Reviews 

Very disappointing customer service. I ordered several products after having done the colour match provided on the website as there is no possibility in my country to test the products anywhere. The colours did not fit the description at all. I therefore contacted the company to process a return and had to wait three weeks and three emails later for a reply. The company suggested a store credit but as I spent over Euro 200 and am not sure that the products are really for me I requested a refund. However, the company refuses to pay for the return shipment even though it is not my fault that the colours did not match. The company spends large sums on marketing, prides itself for apparently giving back to society but unashamedly exploits its customers. Disgraceful!

Absolutely love this makeup brand even though it is quite expensive. I found this brand as I am a fan of lady gaga.

It's really sad that the customer and delivery service seems to be non existing, because some of the products are actually really good.
After a long wait, and no pre received tracking informations, I got the package 8 days ago. - Only to find out that I received the wrong products.
I contacted Customer service immediately but until now I've onle got a auto response.
The items I ordered now seems to be sold out.
This is not the first time that customer service is silent.
I can not recommend shopping here.

Terrible, just terrible. First time in my life I haven’t recieved an order after 3 weeks of waiting, and then it says the order is cancelled but no reason why. I am disgusted by this company!!

I have written the company three times with now response. My order is over 300.00 and it was placed over a month ago. You cannot call because they do not accept calls. I am getting nowhere with this company. I will soon contact my credit card company and try to receive my money back. This order is for a Christmas gift...good luck with that one. I will never order this again.

First let me start saying: I love love love the hauslabs foundation. Unfortunately I cannot purchase it in switzerland as the swiss sephora does not sell any hauslabs. After a little research I found the hauslabs website which also ships to switzerland. So I ordered a bunch of stuff (including my beloved foundation). After waiting for 7 Days to receive a shipment update I wrote an e-mail to hauslabs support just to ask if there was any issue with my order. A friend also ordered from the site and didn`t get the stuff she ordered - so I already had a bad feeling about my order. It`s been more than 2 weeks and now I just received an order cancellation. Nothing else, no reason, no reply to my mail, nothing. I would have loved to like the customer experience and I`m sure I would have shopped again and again. I cannot recommend shopping at hauslabs.com until they work out the organisational issues they obviously have. This is a bad look for hauslabs in generel.

My review is Customer Service alone. Terrible. It took forever to get my order and when I finally received it, it was missing one of three items that I was already charged for. I tried to contact them, sent an email and it said 5 to 7 business days for a response. I tried to phone them and they don’t offer phone support. They direct you to the email. This is my first purchase and it will be my last. I honestly don’t care how good the product is if the Customer Service isn’t there, neither am I.

Customer service is almost nonexistent. I emailed numerous times regarding my order with no response to my first 3 emails. My order was in transit for 3 weeks, came to my state and then was returned to them because they messed up the address. There is no way to speak to a person. Nothing was offered to make it right until I complained. I had to tell them to issue a refund or I was going to dispute it with my CC since I NEVER RECEIVED IT. I will NEVER order from this company again. An absolutely horrible way to run a business. Lady Gaga should be ashamed that her name is tied to this. Yuck. Zero stars.

I saw the rose matte lip crayon on IG and it looked like the perfect color. It is not cheap so it took me a while, but I finally ordered it. It is a bit darker than it looked on Lady G and the models, but it’s still a great color. Stays on for quite a while and doesn’t make my lips peel like some matte lipsticks do.
I really wanted to try the foundation but the online shade finder chose 175 which I knew was way too peachy for me. Fortunately I got a free foundation sample card with the lip crayon order. Shade 200 on the sample card was perfect. I was excited because I really liked how the foundation looks - it’s not heavy and seems to blend into the skin. It almost looked like I had no makeup on at all but it evened out my skin tone. But after two days of wearing the sample, my face broke out on one side. After day three I broke out on the other side. I was bummed because I had planned on ordering it. I read another reviewer say that the arnica in it can cause an allergic reaction since it’s in the ragweed family. I am thinking that may have caused the breakouts. I use arnica on sore joints and muscles but have never used it on my face.

I stopped wearing make up during the pandemic because it grossed me out to have a face full of make up under a mask all day. I am no longer required to wear a mask at work and have bought 5 different foundations thus far. All were disappointing until now! I love this!! Thank you

Very disappointed in this expensive, highly touted Haus Labs Triclone Skin Tech foundation. I purchased shade 40 fair. Color match ok, not the very best but jeepers the foundation looks terrible, it shows every crack and wrinkle on my face. It looks dry on my face even though my face was moisturized plenty before application. Horrible look. Will not use again. Now using Nars light reflecting foundation with much better results.

Really disappointed in the description and overall color of the Atomic Shake lip lacquer (rosewood) which went on much darker than it looked. It also has a nail Polish smell to it.

The Le monster lip crayon is rose matte was exactly as described.

Please be honest in your ads.

I got my foundation and it was the wrong shade. The customer service person who help me was amazing. She shipped a new color out and I didn’t have to return the old bottle.

I'm completely shocked.. yesterday I placed an order on the website, for the foundation and a lacquer, the order hasn't still been dispatched and yet there are already problems!

I used their shade finder to choose the foundation color, after a few hours though, I've seen a YouTube video, to discovered horrified that that shade was way too light for me!

Than, trusting more my usual shade-finder, I checked saw the order was still unfulfilled, and ask their Customer service to change the shade in the order.

This morning I found out they answered telling me that even a second after the order has been placed is no longer possible to make any change... how is that even possible?! They clearly aren't even trying to..

They told me to make a return after receiving the parcel, not even caring of taking a look at the country I was writing from, outside the States in fact, return is not free, although for some reasons we pay everything at least 10$ more than the original prices.

Changing the shade before the order is dispatched would just require a pair of emails, but the company still prefer to make the customers wasting their money, and with these prices, we're not talking cents here.

Worst experience ever, I won't order again, and I'll make sure to dispute the order.

I was so excited about buying foundation from Haus Labs, I used their on line foundation match to get my foundation shade matched to a Bobbi Brown foundation which is an exact match to my skin.

I was horrified when my recommended foundation arrived, it was at least 3-4 shades too light. What a disappointment!

I emailed Haus Labs to tell them about my mis-matched foundation and it’s been a week and I have heard nothing back. Terrible customer service and a total waste of money.

As much as I like Lady GaGa & and believe in her integrity I am disappointed in the lip lacquer. It dies not stay on any longer than the products I have been using. It is not inexpensive and much to my surprise when my hand accidentally turned over it spilled out all over my sink. WOW what a shocker and yes I had shaken even longer than suggested. So as much as I wish her and her company well I will not be purchasing any more products

Honestly i've used foundation from pretty much every big beauty brand you can think of and this is hands down the winner! Great buildable coverage, extensive skin tones to match perfectly, not oily or drying and applies perfectly even without primer! I won't use any other foundation from now on...

I recently had to contact Haus Labs after an issue with the delivery company which I couldn't resolve myself. The customer service was second to none. Prompt, polite and down right amazing. First order so can't comment on product but if it's anything like their customer service, I'll be over the moon!!!!

Good quality, came in reasonable time.

I love haus laboratories. I originally bought this products because I'm a dan and wanted to support Lady Gaga. But when I got them, I realized that it was the best thing that happened to me. I'm in love. Packaging. Container. The product itself. Perfect.