Haven Reviews 

3,607
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 935 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient throughout the entire home-buying and moving process. People note that the service is very convenient, saving a lot of time and significantly reducing the stress of setting up utilities and other home services. Consumers highlight the clear communication and personalized guidance, making transitions smooth and organized. Some reviewers were not happy with the utility setup process, reporting incorrect information, severe communication delays, and errors with service providers. A few customers experienced frustrating setbacks when connections were mismanaged or communication fell short during their transition.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that representatives are very helpful,... See more

Service

Consumers find service to be positive, highlighting how helpful staff make the home purchasing process much... See more

Customer service

Customers report positive experiences with customer service, noting that representatives are very friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process makes moving and home buying... See more

Product

Customers consistently note positive experiences with product, finding it very convenient and just what they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ken was very patient and helpful. Not only did he call me on multiple occasions due to my busy schedule, but when we finally spoke he offered many options to help ease my transition to my first home.... See more

Rated 5 out of 5 stars

Ken Burton was fantastic. He was thorough and prepared. He gave great recommendations and explained things clearly and in laymen's terms. Ken was very specific in items that we should be doing pre mov... See more

Rated 5 out of 5 stars

My partner and I worked with Ken Burton at HomeBinder and I was truly impressed! He did not miss a single thing while explaining to us all our service options and made sure we understood it all! He fo... See more

Rated 5 out of 5 stars

Honestly, Jessica was great to work with. I feel she was efficient with walking me through every application, and patience. She made me feel relax when providing what I felt was confidential inform... See more


Company details

  1. Consumer Advice Centre
  2. Home Insurance Agency
  3. Removals Service

About Haven

Written by the company

After your inspection, the list adds up fast. Insurance, movers, utilities, internet, security, and more. Haven researches your options ahead of time, organizes it all and coordinates every step, so you always know what's handled and what's next.

A REAL PERSON IN YOUR CORNER
Haven includes a personal Moving Assistant who knows your timeline, understands your new area, and is available throughout your entire move and beyond. One point of contact. No pressure. Just help.

INCLUDED WITH YOUR HOME INSPECTION
Haven is included as a lifetime benefit for you and your home — at no cost to you. No obligation. No catch, just one less thing to worry about during your move.

YOUR HOME PORTAL STAYS WITH YOU
After the move, your portal becomes your long-term home hub:

  • All your service accounts, provider contacts, and records in one place
  • Proactive maintenance reminders based on your home's systems and age
  • Key documents and policy details stored for as long as you own the home

One place for everything your home needs. Not just for move-in, for the long run.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(3,607)

900 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Time saver!

My agent had a great list of recommendations, along with some pricing quotes that saved me a lot of time trying to figure things out.

19 August 2026
Rated 5 out of 5 stars

Honesty

Honestly, Jessica was great to work with. I feel she was efficient with walking me through every application, and patience.
She made me feel relax when providing what I felt was confidential information.
I would recommend her to friends if they use service, if that’s possible.

18 August 2026
Rated 5 out of 5 stars

Helpful info

Homebinder with a helpful service, knowing what utilities I need to set up and when.

17 August 2026
Rated 5 out of 5 stars

I had a great conversation with Jess

I had a great conversation with Jess. She was very professional, courteous and friendly. I also had an extensive call with Jeremy from the Home security Dept and he too provided great information. Thumbs up to both!

14 August 2026
Rated 5 out of 5 stars

Exceptional Service

Elliot was very knowledgeable and made sure we were informed about everything . He assisted us with utility set up and made sure we all the proper contact information.

5 August 2026
Rated 5 out of 5 stars

Alleviates the stress of moving!

Very friendly, professional, and convenient service. All information explained well and provided immediately. Takes the stress out of moving by removing To Do items from the long list!

11 August 2026
Rated 5 out of 5 stars

Knowledgeable

Team members were helpful and knowledgeable. They made everything seem seamless.

6 August 2026
Rated 5 out of 5 stars

Wonderful services

Excellent service from William, who explained utility options and Ben, security options. Didn’t know these services would be available until after inspection with Bentley inspection. Nice bonus and wonderful experience.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

My agent was very friendly and professional. He explained everything clearly and made the process easy to understand. He also transferred my calls to the appropriate departments so I could speak with the right people. I truly appreciated his helpfulness and excellent customer service..

31 July 2026

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