We bought a Jeep car from Haverhill CarXchange last week. The whole process from when we first viewed the car to purchasing it, including part exchange of our previous vehicle was handled seamlessly a... See more
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See what reviewers are saying
I cannot tell you what a fantastic service I received from Haverhill Car Xchange - absolutely first rate. Paul and the whole team were so friendly and personable. They were a few hitches in sorting o... See more
What an absolutely great team . I had a problem that my independent finance company did not correspond fully with the team . A note for all always contact the garage as well . Anyway I just want to t... See more
I viewed a few cars at Haverhill car exchange, any questions I had were answered well. I had a private plate on my old car and were very helpful on telling me how what to do before I traded my car... See more
Company details
Information provided by various external sources
Haverhill Car Xchange is a used car and van dealer in Haverhill stocking a wide range of second hand cars and vans at great prices. Visit us today for affordable used cars and vans in Suffolk.
Contact info
Sturmer Road, CB9 7UU, Haverhill, United Kingdom
- haverhillcarxchange.co.uk
4.5
Excellent
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Excellent service well happy
22 February 2021
Reply from Haverhillcarxchange
Hello George,
Thank you for your review. We are glad you are happy with your purchase.
Great selection of low mileage cars all…
Great selection of low mileage cars all in excellent condition, made to feel welcome & received excellent service. Easily booked an appointment to collect my car & was made to feel welcome, everything was sorted & all I had to do was drive my new car away. I would highly recommend Haverhill CarXchange
22 February 2021
Reply from Haverhillcarxchange
Hello Chris,
Thank you for your review. We are glad you are happy with our service and you new car. Thank you for your recommendation.
Excellent customer service
Excellent customer service. The salesman we dealt with made the purchase simple and stress free from start to finish. No pressure sales talk. Easy to talk to and always available. The car is really lovely, we are very happy with our purchase. We would definitely recommend the garage.
22 February 2021
Reply from Haverhillcarxchange
Hello Lesley,
Thank you for your review. We are glad you had a good hassle free experience and you are happy with your purchase and the service. Thank you for your recommendation.
One of the few really good car dealerships
I recently bought a car from Car Xchange. I live in Kent so I rang and asked for a detailed description of a car I was interested in. Once satisfied that the car was what I was looking for, I asked Car Xchange if they could send the car to me to look at on the understanding that if for any reason I did not want it could refuse it. It was agreed that if I bought the car the cost of doing so would be waved but. if I sent it back I would pay £100 towards the transport costs. On arrival the car proved to be as described and I decided to buy it.
After a few days one of the LED's in the instrument cluster dimmed. Once mentioned, Car Xchange immediately agreed to arrange to have it repaired at their expense.
I am pleased to say that I will soon be looking for a replacement car for my wife and Car Xchange will be my first port of call.
JS, Kent
12 January 2021
Unprompted review
Reply from Haverhillcarxchange
Hello John, thank you for your review. We are glad you are happy with your car and the service received. We look forward to helping you again next time you are looking for a car.
Great service!
Very happy with the car. Great, friendly service. Would recommend!
12 November 2020
Unprompted review
Reply from Haverhillcarxchange
Hello, thank you for you review. We are glad you are happy with your vehicle and the service. Thank you for the recomendation.
I have now bought two cars from theses…
I have now bought two cars from theses now and they are brilliant in every way Roger will aways go the extra mile to help and they sell wot I would call excellent used condition cars thanks all off u for anther quality car
7 November 2020
Unprompted review
Reply from Haverhillcarxchange
Hello Kevin, thank you for your review. We are glad you are happy with your car and the service. We look forward to helping you gain when you next decide to change your car.
Highly recommend.
Hi, I don’t normally leave reviews but I’ll give credit where credits due. I would highly recommend the Haverhill Carxchange, friendly, knowledgeable staff who take the stress out of buying a car. 👍🏻😃
6 November 2020
Reply from Haverhillcarxchange
Hi Justin, thank you for your review. We are glad that you were so happy with your experience you decided to leave us a review.
never ever buy a car in the rain
Are they genuinely nice or fake? About the vehicle....vx insignia Sri BW15 PNE ...I realize it was my choice to purchase this vehicle,but then again,when it comes to cars, I'm an idiot, M.o.t failure ..one front tyre failed,other 3 tyres on advisories...haverhill had all four tyres replaced with cheapest of cheap Chinese tyres.front grill badge outer missing,inner Griffin head in by two rusty wood screws,driver's seat trim outer bottom trim broken,split leather armrest.car jack in boot is for a 1000kg KIA.the passenger side sill
3 November 2020
Reply from Haverhillcarxchange
Hi Shaun,
Thanks for taking the time to leave a review.
I am sorry you feel disappointed with your purchase.
I would like to address a couple of points your raised in your review.
You are correct in saying the car did fail its MOT on one tyre. Not only did we replace this, we replaced all 4 as the other 3 were advised. We use a good standard tyre. You mentioned the front grill badge was missing, but the Griffin was held in by 2 screws? The front badge in the grill is the Griffin. We were unaware that this was screwed into place. This would of been replaced had we been made aware.
With regards to the wear and tear issues inside, these are as we would expect of a car that is 5 years old and covered almost 70,000 miles. You make reference to the jack in the boot, this model does not come with a jack or a spare wheel as standard, instead having a tyre inflation kit which was present in the boot.
Finally, you make reference to buying the car in the rain. Having looked through our CCTV, the day the vehicle was viewed, it was a bright clear sunny day. We always leave our customers to view vehicles hassle free, so you would of had plenty of time to examine the car thoroughly.
It is a shame you have decided to leave a 1 star review rather than contact to discuss the issues you are unhappy about. We would of been more than happy to assist in rectifying these things, especially as you are still within your Warranty period.
Really positive experience with these…
Really positive experience with these guys. Ben was extremely helpful with the whole process. Attended to any issues we had without question in a timely manner and to our full satisfaction. No hesitation in recommending Haverhillcar xchange.
26 October 2020
Reply from Haverhillcarxchange
Hello Nick, thank you for your review. We are glad you are happy with the car and the service. We will make sure the message gets back to Ben. We hope your son enjoys his new car!
Great car selection with excellent service!
We are very happy with our recent car purchase. Matt was a pleasure to work with. We would highly recommend Haverhill Car Exchange.
14 October 2020
Reply from Haverhillcarxchange
Thank you for you review. We are glad that you are happy purchase and thank you for the recommendation.
We saw our Mini online we thought we…
We saw our Mini online we thought we would be disappointed when we viewed it in person. It was exactly as the photos and we instantly loved it. We found all you guys very helpful and answered all our questions. We would recommend you without hesitation. We are loving our Mini and are very pleased with your service thank you. Mr and Mrs Andrews
13 October 2020
Reply from Haverhillcarxchange
Thank you for your review. We are glad you are happy with you car and with the service! if we can be of any further help in the future please don't hesitate to get in contact.
Reply from Haverhillcarxchange
Hello Jana, thank you for your review. We are glad you are happy with our service. We hope you enjoy your car.
Recently purchased a Hyundai
Recently purchased a Hyundai. Prices were great compared to national average. No hidden extras. Sales staff are genuine and helpful. Optional extended Warrantee as well - which is nice.
Clean car, relaxed - and give you space to make decisions you need to.
Very refreshing experience and would recommend to others.
2 October 2020
Unprompted review
Reply from Haverhillcarxchange
Hello, thank you for your review. We do pride ourselves on very well priced cars and non pushy sales. We appreciate your recommendation and hope you enjoy your new car.
Excellent services
Excellent services. All the team are helpful and more then happy to explain everything you need to know. Really recommended
2 October 2020
Unprompted review
Reply from Haverhillcarxchange
Hello Evelyn,
Thank you for your review and recommendation. We are glad that you are happy with your car and our service. If we can be of any further assistance in the future please let us know.
Reply from Haverhillcarxchange
Hello Gregory, thank you for your review. We are glad you are happy with your car and the service you received.
First Class & Highly Recommended
I began my search for a new car some six weeks ago. Only having a relatively small budget of £3k, I knew my options would be limited in terms of car brand, mileage and condition. I visited six different dealers across East Anglia in search of my next car and came across Haverhill Car xChange almost by accident. While they didn’t have the exact vehicle I wanted at the time, they said they would look out for one for me. True to their word, ten days later, they had two cars for me to look at. I chose a Ford Focus that I am more than happy with. What’s more, the car had been serviced before them buying it, but they missed replacing the wipers, which Haverhill Car xChange changed free of charge without me even asking. Superb service and highly recommended.
24 September 2020
Unprompted review
Reply from Haverhillcarxchange
Hello Paul, thank you for your review. We are glad that you were happy with the car and the service. If you need any further assistance in the future please don't hesitate to get in contact with us.
highly recommended
all the team couldn't be more helpfull,very friendly highly recommended if and when we need to change our cars again car exchange will be the first people we go to.
20 September 2020
Unprompted review
Reply from Haverhillcarxchange
Hello Tina, thank you for your review. We are glad you will consider us for your next purchase.
Don’t waste your time with
Don’t waste your time with
Haverhill Car Exchange they tried to sell me a car that wasn’t as advertised!!
The car was a Renault Modus Grand Scenic.
The offside front door was damaged, and had a huge gash near to the door mirror, the rear offside passenger door was accident damaged poorly repaired and re-sprayed, the rear offside quarter panel was poorly repaired and
re-sprayed , there was no parcel shed. The rear view interior mirror was water damaged and difficult to see in .
They cancelled two of my viewing visits, and not forgetting,, they would not return my £200 deposit, they totally deceived me . My advice go somewhere else!!
19 September 2020
Unprompted review
Reply from Haverhillcarxchange
I am sorry to hear that you feel you have had a bad experience whilst buying a car from us.
I would like to add a few facts that seem to have been missed off of your review.
The car is almost 10 years old and has age related marks as reflected in the price of just over £3000.00
Unfortunately there was a repair to a rear door which we hadn’t noticed, and a couple of car park dings that you brought to our attention. We offered to rectify both at no further cost to yourself.
You mention about a rear view mirror which has had water damage? This hasn’t has water damage, its again an age related issue where a little bit of the laminate has started to lift from the glass.
All in all, the car is in good condition for its age and has covered a very low mileage.
As for the purchase, you contacted us through a Finance company called Zuto. You decided you wanted to proceed with the purchase without viewing the vehicle. This is something we don’t normally like to do, however, due to your distance from us, we agreed. Furthermore, you requested we do additional work which included fitting 4 new Continental Tyres, a full service, and a new water pump and cam-belt. None of which were required or needed which we advised you before you requested us to carry it out.
We agreed to do the above work at a trade cost of £400.00, saving approx. £600 on the retail cost.
We carried out the work at your request. We required a £200 part payment towards the work. The £200 was not a deposit on the car.
We really wished you had viewed the car prior to agreeing to purchase, after the coil spring was replaced we invited you to view and drive the car which you refused. It would of saved you a lot of time, us an unfair review, and also us the extra £200+ in costs for the work you requested, which we are now out of pocket for.
It is a lesson we have learnt. And can I suggest that any further purchase you may make, to inspect the vehicle before agreeing to buy. Or given your expectations perhaps purchasing a new vehicle would be preferable.
FANTASTIC, RELIABLE SERVICE!!!!
I would highly recommend this place. Purchased my 3ed car from them, this time for my son. I trust these guys as their advice is always honest and reliable as are the vehicles they sell. If you are looking for a purse friendly, high quality dealership I would genuinely look no further. Professional and outstanding service as usual. Also worth a mention they bought my previous car from me for more than I was offered at we buy any car. They do also offer finance! Great job guys!
15 July 2020
Unprompted review
Reply from Haverhillcarxchange
Hello Leah, thank you for your review! We are glad that you were happy with your purchase (and previous 2). We are glad you are happy with our service, our business relies on our reputation so are glad to know we are getting it right. If we can assist you further in the future please do let us know.
Recently purchased my daughters first…
Recently purchased my daughters first car from these guys. They were great throughout, helpful and honest. A super local business.
10 July 2020
Unprompted review
Reply from Haverhillcarxchange
Thank you very much for your review. We are glad you are happy with your car! We hope your daughter enjoys her first car!
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