Hawco Group  Reviews 

155
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and providing a non-pressured sales environment. Many people highlight the excellent service, smooth processes, and clear communication from initial contact through to vehicle handover. Consumers are also very satisfied with the quality and presentation of the vehicles, often finding exactly what they needed. However, some customers also noted issues with after-sales support, experiencing poor communication and a lack of updates. A few people mentioned encountering difficulties with some staff members and a perceived lack of accountability when trying to resolve problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness, politeness, and... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with their new cars and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional service and... See more

User experience

Users describe positive interactions with user experience, often highlighting helpful and friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We don't react well to salesmen pressuring us to buy so had walked away from other garages doing very good finance deals. The salesmen at Hawco allowed us to look at the car without pressure, but a... See more

Rated 5 out of 5 stars

Top quality service by Highland Audi. Very professional from start to finish. The documentation piece which is usually painful, is very straightforward. Communication was excellent throughout... See more

Company replied

Rated 5 out of 5 stars

We were thinking of downsizing and weren’t sure what we wanted, we have had Audi’s for some years so they were our 1st choice and once again we weren’t disappointed. Conor was great and listened to ou... See more

Company replied

Rated 5 out of 5 stars

This was our first visit to the Skoda showroom in Inverness and were so impressed with the quality of the Skoda Elroq we decided to buy one after a test drive. Your sales specialist Sarah Micallef was... See more


Company details

  1. #56 of 91 best companies in Car dealer
  2. #4 of 6 best companies in Audi dealer
  3. #40 of 60 best companies in Vehicle Repair
  4. #26 of 54 best companies in Used car dealer
  5. #5 of 7 best companies in Volkswagen dealer

Written by the company

Hawco Group has been proudly serving customers across the north of Scotland for over 70 years, earning a strong reputation for friendly, professional service and a commitment to putting customers first. Now part of the John Clark Motor Group, Hawco Group continues to operate Škoda, Volkswagen and Audi dealerships in Inverness, Elgin and Peterhead, maintaining its long-standing local presence and trusted approach. We offer a wide choice of new and used vehicles, supported by comprehensive servicing, parts and aftersales care. We believe our relationship with customers goes far beyond the initial purchase, and delivering on our promises, acting with transparency and providing an exceptional experience at every stage of ownership is central to everything we do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

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4.7

All reviews

(155)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent sale staff

The sales team are all so friendly welcomed to showroom. Aidan who sold me car was knowledgeable and offered assistance and found me my perfect car. Talked me through all my options and answered all my questions. Pleasant an courteous an asset to Highland Audi. Was very impressed.

2 April 2026
Rated 5 out of 5 stars

Good honest communication

Good honest communication, professional and friendly staff. Good to see standards from previous dealings have been maintained during the JC transition from Hawco. Handover Process slick and thorough, while being friendly and personal.

1 April 2026
Rated 5 out of 5 stars

Chelsea was fantastic

Chelsea was fantastic. Great pleasant, engaging and informative salesperson. Genuine car person and knew what I needed and didn't just try to sell me something

1 April 2026
Rated 5 out of 5 stars

Excellent Service

Excellent service, very knowledgeable sales specialists whom helped me find the car I wanted.
Craig Spooner was absolutely brilliant with assisting throughout the sale and at handover.
Thank you so much.

30 March 2026
Rated 5 out of 5 stars

Excellent service from entering the…

Excellent service from entering the showroom from product knowledge to going the extra mile to find the car we wanted a stress free and enjoyable experience. Keeping in touch by email and phone contact with delivery date to branch and confirming a suitable date for us to collect.
Many thanks

29 March 2026
Rated 5 out of 5 stars

The staff were all very friendly and…

The staff were all very friendly and welcoming. Especially Neil who went out of his way to get us a deal that suited us. Very happy with the car and the service that we received. We were made to feel like valued customers from start to finish.

26 March 2026
Rated 4 out of 5 stars

we found the sales lady Chelsea very…

we found the sales lady Chelsea very helpful
and she also helped us with all the paper work
as I'm not very good on the computer . Also over the
last 10 years we have had at least 11 V.W's from Hawco Inverness. I think that goes with out saying that we are
more than happy with the sales and service department at Hawco Inverness

18 March 2026
Rated 5 out of 5 stars

Everything I expected

Everything I expected. Knowledgeable sales person who was friendly and professional at the same time. Made the whole experience less daunting.
Being an elderly driver, I found the online part of the transaction challenging! Would have preferred hard copies to sign!
Very happy with my new car. Thank you.

23 March 2026

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