I was absolutely satisfied with my sunglasses purchase. The delivery time was impressively fast, as I had them in my hands within just two days. Moreover, the quality of the sunglasses exceeded my e... See more
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The sun glasses are great, good quality. The only reason I haven't given 5 stars is because the packaging has become cheaper, less stuff in the box, no more stickers and other little treats that we we... See more
-very happy with the products -good quality -keeping it vibey -materials and lens are very qualitative -good uv filter -eyes don't feel tired but relaxed and protected -happy that you have th... See more
I had a really positive experience overall and would definitely rate this 5 stars. The website is very user-friendly, making it easy to browse through the many modern and stylish frame options avai... See more
Company details
About Hawkers
Written by the company
WE ARE HAWKERS.
Hawkers is a global leader in the eyewear industry, redefining how quality sunglasses and optical glasses are purchased and perceived. We took a traditionally high-value product and made premium, affordable eyewear accessible to anyone, anywhere through a seamless online experience and a growing international retail presence.
Key Brand Milestones:
* Global Scale: Delivering to over 80 countries worldwide, becoming one of the best-selling sunglasses brands globally.
* Innovation: Operating one of the first and only sunglasses factories in Spain, reinforcing our commitment to quality and design.
* Smart Concept: An established and trusted buying model that reshaped the global eyewear market.
More than a brand, Hawkers is a lifestyle that represents freedom, authenticity, and accessible fashion-driven eyewear for a global community.
Hawkers is a global leader in the eyewear industry, redefining how quality sunglasses and optical glasses are purchased and perceived. We took a traditionally high-value product and made premium, affordable eyewear accessible to anyone, anywhere through a seamless online experience and a growing international retail presence.
Key Brand Milestones:
* Global Scale: Delivering to over 80 countries worldwide, becoming one of the best-selling sunglasses brands globally.
* Innovation: Operating one of the first and only sunglasses factories in Spain, reinforcing our commitment to quality and design.
* Smart Concept: An established and trusted buying model that reshaped the global eyewear market.
More than a brand, Hawkers is a lifestyle that represents freedom, authenticity, and accessible fashion-driven eyewear for a global community.
Contact info
4.3
Excellent
47K reviews
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Fast postage great service
Super fast postage, a really easy-to-navigate site, and fantastic sunglasses at great prices highly recommend!
16 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Do not use this company, buy somewhere else.
My enquiry and review have not been resolved, and I have had no one contact me other than an automated response that continues to close the complaint down.
I have now responded to their automated email multiple times, attaching evidence I have not received the second set of sunglasses I have paid for, and your customer service has been horrible.
Please refund me the money now I no longer want to deal with your business.
You have not given me a way to contact you directly as mentioned I have sent evidence multiple times and now I am resorting to writing bad review looks at your own emails for my response.
20 April 2026
Unprompted review
Reply from Hawkers
Hi,
We have been reviewing your case and we are eager to help you get this sorted. However, in order for our team to assess what happened, we are still waiting for you to share the images of your sunglasses with us. 📸
You can send them by replying to the last email we sent you or through our contact form. As soon as we receive them, we’ll get straight to work to provide you with a quick solution. We're looking forward to hearing from you!
Best regards,
Hawkers Team
Frames good quality, but lens offers little protection from sun
Speed of delivery was great frames are good quality, but lens are not providing any real protection from the sun. I'm sure there are other lens options I should have considered.
15 April 2026
Reply from Hawkers
Hi!
Thank you for your feedback! We're glad to hear you enjoyed the fast delivery and the quality of the frames. 🚀
Regarding the lenses, please rest assured that all our sunglasses comply with all international quality and safety regulations, providing full protection against UV radiation. However, we understand that depending on the light conditions or personal sensitivity, some lens categories might feel different.
We want you to feel 100% protected and comfortable. Please, contact our Customer Service team through our web form so we can review your specific model and help you find the best option for your needs.
Best regards,
Hawkers Team
Optima qualidade a um preço acessível
Optima qualidade a um preço acessível. Ideal para quem gosta de ter vários modelos para variar.
14 April 2026
The product turned out better than…
The product turned out better than expected. It feels solid and looks very high quality.
18 April 2026
Unprompted review
I've never been so satisfied with an…
I've never been so satisfied with an online purchase. The quality of your products is excellent, and the customer serive is top-notch
18 April 2026
Unprompted review
Fast and flawless delivery!
Incredibly fast delivery of goods and with updates on every step.
12 April 2026
The design is balanced and easy to…
The design is balanced and easy to combine with other pieces.
17 April 2026
Unprompted review
Perfect sunglasses
It was very fast delivery and the sunglasses are super cool! Love them!
13 April 2026
great service
great quality product, delivery times exceptional.
i would highly recommend.
13 April 2026
Order failed delivery 4 times
Order failed delivery 4 times, items then out of stock which is starnge of the order was dispatched, then the order goes missing, so reorder for the 4 time and still no update on when it will arrive. Customer service very basic with little support, standard automated responses. Terrible service and support.
Followed the advice on the reply to this review, received a terrible response! We have no up date on your order, would you like to reorder or or cancel!!!!
How about get the order right at the 5th attempt, provide some real contact info so I can speak to someone rather than thus awful automated nonsense. Worse shopping experience of a basic item ever!! #kyloeinthewild are a small Scottish firm that out you to shame.
You have had my money and the order for 5 weeks.
17 April 2026
Unprompted review
Reply from Hawkers
Hi,
We are truly sorry for all the trouble you've had with your delivery and the lack of clear updates. This is definitely not the level of service we strive to provide, and we understand why you’re frustrated.
If you still haven’t received your order, please reply directly to the latest update email regarding your order status. This will allow our team to jump back into your specific case, track down exactly what happened with the courier, and give you a personal solution instead of an automated one.
We want to get this sorted for you as quickly as possible. Thank you for your patience.
Best regards,
Hawkers Team
Improved quality compared to the…
Improved quality compared to the previous purchase I made. The shipping was very fast!
13 April 2026
They used to be great
They used to be great. The quality has fallen off a cliff. I returned 2 pairs and waited 8 weeks for my refund. The only reason they gave me my refund was because I had to chase it up with the post office and send through a heap of documentation to Hawkers, countless emails. Finally after all the evidence was in my favour and they couldn’t deny they’d received my return the money was refunded. Unacceptable though won’t be buying from Hawkers again. As I said the quality is cheap and nasty now. Used to be great
8 April 2026
Unprompted review
Reply from Hawkers
Hi,
We’re truly sorry to hear about this. Honestly, this is not the experience we want to offer, and it’s clear we’ve let you down this time—both with the quality and the delay in your refund.
We hate that you had to go through all that hassle with the documentation and emails just to get your money back. That’s definitely not the standard we aim for, and we’re already working internally to make sure our refund process and quality control get back to where they should be.
We’ve taken your feedback to heart, and while we know we missed the mark here, we really hope you’ll give us a second chance in the future to show you the "great" Hawkers you remember.
Best regards,
Hawkers Team
They don't answer my complaint!!!
Don't answer my complaint!!!
I have sent several emails and I don't get any reaction!!!!!
They ask photos, I have sent them several photos!!!
20-04 problem solved. Got a discount code.
17 April 2026
Unprompted review
Reply from Hawkers
Hi,
We’re really sorry for the delay and for keeping you waiting. We know it’s frustrating when you’ve already sent over the photos and haven't heard back yet.
Please don't worry, we have received your emails and the images of the cord. Our team is currently checking everything for the warranty, and we promise you’ll get an update with a solution very soon.
Thanks for your patience while we get this sorted for you!
Best regards,
Hawkers Team
Super Quality!
12 April 2026
Great quality
13 April 2026
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