Haws Watering Cans Reviews 55

Poor product and customer service. Am returning product as not worth keeping for price charged.

Apparently, according to Haws who will refer you to the small print in the terms and conditions should you have the gall to complain, you shouldn’t leave your OUTDOOR watering can OUTDOORS! Our very expensive one split when water froze in the base. Strangely our £10.99 one from Screwfix survived.

*** See update at the end of this original review ***

I ordered and received a Warley Fall Green - Two Gallon watering can last summer. Less than 2 months after buying it, the side of the spout came into contact with a garden cane while being used, a fairly gentle knock, but enough to make a small dent in the spout. Unfortunately this dent caused the seam along the spout to split for a length of about 3 cms, allowing the water to leak out. This was not careless use, just the type of small knock that a watering can should be expected to receive in normal use. Very disappointing!

Haws refused to do anything about it, claiming it was our fault, and the follow-up recorded delivery letter of complaint to the MD, asking for a refund, went unanswered.

The can is a good design, but is of too light and weak a construction for normal garden use - suitable only for an ornament. And I am very disappointed in the 'customer service' of this company, particularly when I paid so much for a watering can that I thought would last me my life-time (I'm getting on a bit).

*** UPDATE *** 25 April 2023
I was recently contacted by a new member of Haws management (Mark, see his comment below), and I am very pleased to say that, after almost a year on from originally posting this review, I have received a new replacement can!

After speaking to Mark, and hearing his explanations of the changes in the company, and the identification of any weak points in their products, I believe that the company will have a different, and better, attitude to its customers, and genuine complaints will be dealt with with more consideration.

Great company. I made an online enquiry to find a Haws rose to fit a 70 year old Haws watering can. The response was very helpful. Ordered the rose which arrived very quickly and fits my can perfectly!

I ordered two Bartley Burblers (mini-watering cans), in Sage and Duck Egg Blue. They are a very attractive design and the pastel colours make a nice change from the standard bright/dark green ones. These cans are great for watering seedlings as they have a very fine rose so even the smallest, most delicate seedlings won’t be damaged, (I often ended up damaging seedlings when I watered with a large can).

I was very pleased with Haws’ customer care services - they’d accidentally sent the wrong colour so they replaced it with the right colour straight away.

In terms of quality, I know they are well made and built to last because my co-worker on our allotment has been using hers for years and it’s been left outside in all weathers!

Excellent product and service.
I ordered an indoor watering can, the old Haws can having fallen apart after 15 years - it arrived swiftly by Royal Mail -excellent item as expected.

We have two very old style watering cans that are about 25 years old and we enquired about some new wooden handles, which we were happy to pay for. Not only did they not charge us they sent them out that day and we received them in the post the next day. Amazing service and such a fantastic quality product. We will definitely be purchasing more products - already earmarked a copper coloured jug!

I have tried to get a vintage copper/brass can on Ebay but they hardly sell below 40£. It is the iconic English watering can. Perfect design and much copied.
So I bought a plastic model and it looks fabulous and it is so comfortably light. Good quality. Stylish.

I live just outside Aberdeen, 3 miles from the city boundary. I used Haws website to buy some replacement watering roses. Got to the end only to find out they do not deliver to Scotland. Really?! Simply not good enough ... insulting even. Must do better.

Awefull customer service, I was very shocked by the customer service. The product was never delivered to me and they refused to reimburse the payment. I do not recommend

I have just purchased a 1 litre metal Rowley Ripple watering can in cream colour, with a rose, from Haws. I am delighted with my purchase, as the can is very sturdy, extremely well constructed, the rose fits well on the spout, and it works a treat. It’s not a cheap product, but I know that this item will last me for some considerable time, so am very happy to have bought it instead of a plastic one.

My Haws galvanised can is at least 20 years old (I was given it second hand). It started to leak from the spout but was otherwise in good condition, so I didn't want to throw it out. I contacted Haws and Josh arranged for it to be repaired for under £20. It is now working perfectly.
Josh tells me that Haws make nothing on these repairs, but they are proud of their cans and don't like to see them going for scrap. I think that my can will see me out, but if I were buying a new one it would definitely be a Haws. They are expensive, but based on this experience they should last a lifetime.