I called Hayden LA customer service concerning exchanging a dress I ordered to a smaller size. Nancy, their customer service representative, was extremely helpful. I explained my situation to her… tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a puff sleeve dress for my sister’s bridal shower and it was super comfortable the whole day because it was so light weight. Package came earlier than expected too

Reply from Hayden Los Angeles
I recently ordered a boho maxi dress from Hayden. I was happy that the dress looked just like the picture and shipping was fast. I’m going to be able to style this piece in so many different ways

Reply from Hayden Los Angeles
I ordered the wrong size and their customer service was so nice and helped me change it before it shipped. The dress fit perfectly when it arrived

Reply from Hayden Los Angeles
I found the most romantic looking dress for an upcoming wedding I was invited to! It fit perfectly and it’s light enough for how hot I’m expecting it to be.

Reply from Hayden Los Angeles
The quality of the top I received was nice. I always want to go for a boh chic look when I go to festivals and it served its purpose.

Reply from Hayden Los Angeles
I’m always looking for floral midi skirts because those scream boho to me. This brand had so many options in different colors and styles. Will definitely be buying another one!

Reply from Hayden Los Angeles
I was looking for a wedding guest dress and found the perfect one while browsing their site. Bonus was that it was so comfortable when I tried it on!

Reply from Hayden Los Angeles
The dress I ordered arrived quickly and was so pretty! The florals on it gave it such a dreamy vintage vibe. I love the boho aesthetic so it’s nice to find a brand that carries so many boho styles in plus size.

Reply from Hayden Los Angeles
I was looking for a midi skirt I can rewear for different events. Shopping for baby shower and wedding guest outfits can get expensive! I’m happy with my purchase

Reply from Hayden Los Angeles
Their options of floral dresses are seriously unmatched! I loved every option available it was hard to choose

Reply from Hayden Los Angeles
I’m always looking for puff sleeve dresses for special events since they’re so flattering on me. This brand has a ton and I ended up loving the one I ordered!!

Reply from Hayden Los Angeles
I was looking for a dress for a wedding I was invited to and there were so many floral dress options to choose from!

Reply from Hayden Los Angeles
I love the quality and fit of what I have purchased, and that almost everything you make includes plus sizes. just order 5 more things today.

Reply from Hayden Los Angeles

Reply from Hayden Los Angeles
As a plus sized girlie I love shopping their dresses! So comfy and cute

Reply from Hayden Los Angeles
I called Hayden LA customer service concerning exchanging a dress I ordered to a smaller size. Nancy, their customer service representative, was extremely helpful. I explained my situation to her… that I had done the exchange online, but was worried that I wouldn’t receive the new dress in time for an event that I had to go to. She looked up my order in the system and saw that I had already returned the dress that was too large. so instead of waiting for that dress to arrive before mailing me the new one, she sent me the smaller size that day. Nancy was friendly, polite, and a pleasure to talk to! I love Hayden LA dresses!!!

Reply from Hayden Los Angeles
This brand was super responsive to my sizing questions!

Reply from Hayden Los Angeles
I was going to return a dress that I tried on for maybe 20 seconds. It was very unflattering and I knew instantly. I returned it via their instructions and received an email saying the dress was damaged when returned with a picture of threads pulled out. They wouldn’t give me a refund (since it was damaged and against their policy) and offered to return it to me for $8 shipping (HAH) or just store credit. Just be sure to check your items before you try on!

Reply from Hayden Los Angeles
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.