Haynes Manuals Reviews 

10,072
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the printed books very practical, appreciating the clear step-by-step instructions, helpful diagrams, and reliable guidance for maintaining their vehicles. People often mention that traditional manuals serve as a great tool for home mechanics looking to complete successful repairs. However, some customers also noted that digital versions and online guides can be very difficult to navigate and frequently lack specific details for individual car models. A few other people also felt that the online platforms offer generic instructions, poor-quality black and white photos, and little useful information.

What people talk about most

Product

Customers had ambiguous experiences with the product, noting that while traditional printed books offered... See more

Instructions

People report ambiguous experiences with instructions, as opinions on the provided manuals vary significantly... See more

Quality

Customers consistently note ambiguous experiences with quality, as many long-term reviewers praise the... See more

Website

Consumers find website disappointment to be widespread due to difficult navigation, broken links, and missing... See more

User experience

Users describe ambiguous interactions with user experience, as some reviewers find the platform clear, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received the manual as a portable data file (PDF) and it included everything I needed. It was quite expensive for an electronic copy, but given the specific and relatively rare vehicle type, I can s... See more

Rated 4 out of 5 stars

My comment is this - The detail is quite comprehensive - very impressed - the quality of the paper is not what I am use too. Seems a bit furry - also the manual is not A4 size - the font size could be... See more

Rated 4 out of 5 stars

I purchased online and book manual. I found the online version difficult on my phone. I thought I could download to a folder for easy navigation but cant work it out. The paperback turned up and is ex... See more

Rated 4 out of 5 stars

The pack came inside of a week..that impressive.. The radiator hoses..main front are numbered but not given a name in the description, that a bit frustrating...


Company details

  1. #58 of 60 best companies in Vehicle Repair

Written by the company

The Haynes Owner's Workshop Manuals are a series of practical manuals from the British publisher Haynes Publishing Group.


Contact info

  • High Street, BA22 7JJ, Sparkford, United Kingdom

  • haynes.com

3.6

Average

TrustScore 3.5 out of 5

10k reviews

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Asks customers to review

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Replied to 3% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(10,072)

306 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought digital version for BMW 520d

Bought digital version for BMW 520d. Absolutely useless compared to the book. Online guides really basic. Online videos show different makes like vauxhall and ford within the BMW help guides. Sent three emails asking for refund. No reply, they just ignore you. Now having to raise credit card dispute.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

10 OUT OF 10 👍👍👍

Bloody 10 out of 10, Delivery was quick & the whole process in buying the manual was very quick and easy .I have bought Haynes manuals all my life and will continue to buy Hayne's manuals for the rest of my life much appreciated guys job all done

18 December 2025
Rated 5 out of 5 stars

Very easy transaction

Very easy transaction, fast postage particularly considering the time of year (Christmas). Very easy to navigate the Site for the appropriate Manual needed.

16 December 2025
Rated 1 out of 5 stars

Online is a scam. Don’t buy PDF

Books great. Online PDF is terrible. The purpose of a PDF is to have digital access where ever I go on my tablet. Not be conned into a subscription that I need to set up an account to access my purchase. Absolute scam and if I knew that was the case I would have never bought the digital version. Having to create an account with all this bull shit terms and conditions dictions of use to access something I legally own, and only being able to do so connected to a network and can only access it online os bull shit. I wanted a downloadable PDF that, not a bloody subscription or account to your website. If I could get a refund I’d be chasing hard for one about now.

15 December 2025
Rated 1 out of 5 stars

Bought the landrover 90 110 and…

Bought the landrover 90 110 and defender diesel manual. Its crap. Cheap toilet paper, printed in very poor black ink, with dreadful photos that are such poor quality you cant tell what they are, and awful typeface thats hard to read. An utterly crap manual, unusable. The paper is literally toilet paper - the cover is cheap softback. Unusable, I sent it back after several attempts at getting a return label and then heard nothing. I'm still waiting for a refund. Service was abominable.

5 December 2025
Unprompted review
Haynes Manuals logo

Reply from Haynes Manuals

Hello Peter, I can see that our team at Customer Services have already assisted you with your complaint and you have received a full refund. I'm sorry you did not like our tried and trusted Haynes Manuals.

Rated 5 out of 5 stars

As above

Always use Haynes manuals...The first one is brought was in England and that for my first car a 1964 Vauxhall viva SL90 it was top of the range for Viva....

3 December 2025
Rated 1 out of 5 stars

New manuals are terrible!

Purchased the auto fix manual, thinking it was a normal Haynes manual for £28, absolute scam, its a generic guide to fixing any car with a few tech specs of the car you selected. Not like the step by step guides I am used to.
I would strongly suggest you avoid unless its the normal manual.

1 December 2025
Unprompted review
Haynes Manuals logo

Reply from Haynes Manuals

Hello Tim, Thank you for your feedback. Autofix is a new type of product from Haynes. Unlike our traditional Owners’ Workshop Manuals—which are based on stripping and rebuilding vehicles in our workshop—Autofix combines a range of resources, including:
Manufacturer data
General Haynes DIY tutorials and tips
Wiring diagrams
Torque wrench settings
Fault-finding guides
and some vehicle-specific instructions for complex tasks, where available.
Please note: The instructions are no longer step-by-step and are best suited for confident home mechanics or professionals.
If this is not what you intended to purchase please contact our customer services team with your order details and they will be happy to look into this for you.

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