Hbd Jewellery Reviews 

690
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality of the personalized jewelry, noting that items arrive quickly and always come in gorgeous packaging. People also appreciate the incredibly helpful customer service team, who promptly resolve order mistakes, update shipping details, and comfortably accommodate special requests. Some reviewers were not happy with certain product aspects, mentioning that an item broke shortly after delivery, looked a bit cheaper than expected, or had unexpected extra delivery costs. Despite these occasional issues, consumers remain thoroughly impressed by the overall craftsmanship and dedication shown throughout the shopping journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the beautiful design, excellent... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast arrival times and... See more

Order

Reviewers highlight positive aspects of order processes, noting that placing items online is very easy and... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful support when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s always a bit of a gamble buying from a picture, especially when it’s an important gift but the little bear that l ordered really exceeded my expectations. It was well packaged, not squished in at... See more

Rated 5 out of 5 stars

I ordered earrings for my granddaughter who was celebrating her 7th birthday. Unfortunately they were not going to arrive in time for her birthday so HBD went above and beyond and allowed me to coll... See more

Rated 5 out of 5 stars

Excellant custermer service , i contacted them worried my order would not arrive before my daughter went away as the gift was for her.They were able to change the Royal Mail to 24 hour from 48 hour t... See more

Rated 5 out of 5 stars

I offered a chain and bracelet as a gift- it was so delicate and beautiful.Delivery was efficient and gift box and bag look great. Loved it so much I ordered a chain and bracelet for my grand daughter... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

690 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(690)

431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent! My dad recently passed away. My husband ordered me a bracelet with the word dad on it. It’s so lovely. I wear it everyday and absolutely love it. It’s really well made and just so dainty and pretty. The customer service was excellent and each piece is handmade to order and it really didn’t take very long at all. Such a lovely piece from a great company will definitely use again

23 September 2026
Unprompted review
Rated 5 out of 5 stars

The process to order was easy

The process to order was easy, and the delivery was fast I did not have to chase them up. I ordered a customize jewelry and when I received it the quality was very good and I really loved it. I will order from them again in the future.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

I bought a bracelet for my wife to give…

I bought a bracelet for my wife to give her on our wedding day and she absolutely loved it! The customer service is second to none here and they are genuinely interested in their customers. The bracelet is beautiful and came in very quick time. Lovely box too. I highly recommend HBD jewelry!

12 September 2026
Unprompted review
Rated 3 out of 5 stars

Communication after receiving the item…

Communication after receiving the item was poor / none existent. I asked for some advice (by emailing hello @ hbdjewellery on the 10th Sept 2026) and got ignored

10 September 2026
Unprompted review
Hbd Jewellery logo

Reply from Hbd Jewellery

Hi Rach,

We have a dedicated customer support team that are more than happy to answer any questions. We've had a look and can't find any correspondence.

Would you mind emailing hello@hbdjewellery.com with your question & we usually reply the same day.

If you could also let us know how you tried to get in touch initially, we can get to the bottom of the issue.

Rated 5 out of 5 stars

Great gift

Absolutely loved my personalised necklace. I ordered it as a gift for a friend and was lovely . The quality is great, the personalisation made it feel really special and it was exactly what I was looking for. My friend absolutely loved it too🎀

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Quick delivery, good quality item, and the customer service are very helpful. Thank you

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Take into account and additional cost…

Take into account and additional cost of €40 when trying to order into the EU. That was not well indicated on the website.

8 September 2026
Unprompted review
Hbd Jewellery logo

Reply from Hbd Jewellery

Hi Matthias, we pay all taxes and duties for all countries that our shipping provider offers, which includes most of the EU, USA and more.

For countries that we do not offer duties is a clear warning banner above the add to cart button indicating duties / taxes are due.

Unfortunately Belgium is one of the countries that does not allow us to cover the duties with our shipping provider. Here is a link to see the warning for Belgium:
https://www.hbdjewellery.com/nl-be/products/name-necklace

Whereas for countries that allow us to pay duties, we display a message explaining duties/taxes are covered, an example is shown below (above the add to cart button):
https://www.hbdjewellery.com/nl-nl/products/name-necklace

I've reached out in an attempt to resolve this for you but have not yet had a response.
Sam

Rated 5 out of 5 stars

Gorgeous Gift

I bought a beautiful bracelet as a gift for a friend and both the bracelet and service was great. The bracelet itself felt really special and made for the perfect gift.

The whole experience was fantastic, from ordering through to delivery. Everything was beautifully presented, and the quality was excellent.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning!..the necklaces…

Absolutely stunning!..the necklaces were prettier than I expected. Thank you so much for making them extra special with the lovely ribbon gift box and card. I am delighted with my order.

Smaira x

4 September 2026
Unprompted review
Rated 5 out of 5 stars

My 'unique' necklace

The necklace that I chose was unique to me, I had never seen one like it before and I can now tell you that today I am wearing the necklace, which I received from my husband, for our 55th Wedding Anniversary. I am so pleased with it, it is absolutely beautiful. HBD Jewellery are so professional in both their craftmanship and their communications. Thank you so much, this necklace has really made my day.

4 September 2026
Unprompted review

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