Hbd Jewellery Reviews 

690
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 412 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality of the personalized jewelry, noting that items arrive quickly and always come in gorgeous packaging. People also appreciate the incredibly helpful customer service team, who promptly resolve order mistakes, update shipping details, and comfortably accommodate special requests. Some reviewers were not happy with certain product aspects, mentioning that an item broke shortly after delivery, looked a bit cheaper than expected, or had unexpected extra delivery costs. Despite these occasional issues, consumers remain thoroughly impressed by the overall craftsmanship and dedication shown throughout the shopping journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the beautiful design, excellent... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast arrival times and... See more

Order

Reviewers highlight positive aspects of order processes, noting that placing items online is very easy and... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful support when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s always a bit of a gamble buying from a picture, especially when it’s an important gift but the little bear that l ordered really exceeded my expectations. It was well packaged, not squished in at... See more

Rated 5 out of 5 stars

I ordered earrings for my granddaughter who was celebrating her 7th birthday. Unfortunately they were not going to arrive in time for her birthday so HBD went above and beyond and allowed me to coll... See more

Rated 5 out of 5 stars

Excellant custermer service , i contacted them worried my order would not arrive before my daughter went away as the gift was for her.They were able to change the Royal Mail to 24 hour from 48 hour t... See more

Rated 5 out of 5 stars

I offered a chain and bracelet as a gift- it was so delicate and beautiful.Delivery was efficient and gift box and bag look great. Loved it so much I ordered a chain and bracelet for my grand daughter... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

690 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(690)

431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We bought a necklace for my mum to…

We bought a necklace for my mum to celebrate her becoming a grandma, and she absolutely loves it. She was thrilled with the piece – it’s beautifully made, with excellent quality and a durable finish. It made such a special gift, and we couldn’t be happier with the purchase.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality don’t purchase

Purchased a necklace from them because they were one of the only ones I found that sold actual silver and thought it was risky considering other companies all had warranty on their products and they didn’t. When the product arrived it was flimsy and fragile and not what I thought I had paid for. Ofcourse not even within a month it had broke from the chain itself but as per their policy they could not replace it as it had gone past their one month warranty period despite the fact I had held onto it for a while before gifting. They however were more than happy to replace it at an additional discounted cost which I found ridiculous and made me realise this company is just a money grab and I would not recommend purchasing if you’re looking for something of good quality that won’t break.

31 May 2026
Unprompted review
Hbd Jewellery logo

Reply from Hbd Jewellery

Hi Jamal,
I'm sorry that your chain has broken.

We offer a 2 year warranty on all our products, and any chain breakage caused by a manufacturing fault is covered under our warranty.

You shared an image which showed the name on your chain was severely deformed, this kind of damage will usually break or weaken the link on our sterling silver chains, unfortunately we cannot cover accidental damage under our warranty.

We did offer to repair this for you, and asked for a small contribution towards the cost of repairing it and posting it back out to you, which you refused.

We also cannot accept demands for refunds under threats of bad reviews.

We have a dedicated quality control step for our pieces, and because of that we expect any manufacturing fault that may have slipped through the net to show within 30 days, however they are assessed on a case by case basis.

Rated 1 out of 5 stars

I try not leave negative reviews but i…

I try not to leave negative reviews but i am angry at this company, my mom brought me a lovely gold necklace i was very happy with it until it turned silver, i have other items from prya etc that have not turned silver like this, yhey did recoat it but it turned silver again i reached out and they refused a refund so im now stuck with a two tone tarnished necklace , i will tell my friends and family to avoid this company

27 July 2026
Unprompted review
Hbd Jewellery logo

Reply from Hbd Jewellery

Hi Danielle,

We’re sorry to hear how disappointed you are, especially as the necklace was a gift from your mum.

When you first contacted us regarding an issue with the clasp, we arranged a complimentary repair and covered all associated costs even though it was outside of our warranty. When a further issue was reported several months later, we offered another replacement for a small contribution towards the replacement and postage.

We appreciate that you were hoping for a refund and are sorry that the resolution offered did not meet your expectations. Our customer care team remains available should you wish to discuss the options offered.

Rated 5 out of 5 stars

Made an order of what i wanted and made…

Made an order of what i wanted and made an error on purchase. I then had someone reach out to me to confirm what i wanted with options of what it would look like ensuring i got exactly what i paid for. Would recommend the product and service to anyone!

9 July 2026
Unprompted review
Rated 1 out of 5 stars

It broke after 10 days so I’m going to…

It broke after 10 days so I’m going to get a refund

19 July 2026
Unprompted review
Hbd Jewellery logo

Reply from Hbd Jewellery

We’re sorry to hear that your item broke after only 10 days. This is not the standard we expect from our jewellery, and we would always put right a fault that develops, especially so soon!

Please contact our customer care team with your order details, and we’ll arrange a replacement or refund as quickly as possible.

Rated 5 out of 5 stars

Great quality

Great quality, looks amazing. Exactly what I wanted for my sisters sweet sixteen - very excited to give it to her :)

18 July 2026
Unprompted review

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