Solo Health Collective Reviews 

Excellent Customer Service. I work with Kylie and she's always so helpful and super responsive. I used to hate dealing with insurance but I feel taken care of and am treated like a human being with Solo Health/Kylie.

Kylie M. was incredibly helpful and worked with me and my schedule to make sure that we had enough time to cover my questions. She made sure to follow up with an email to make sure I had all the links and documents in one place.

Coming from another insurance company through the NYS marketplace, Solo's been so easy to work with and wish I switched sooner. It's been so simple and direct to get in touch, rather than a several day line of communication for simple answers from my previous company. The agent I worked with, Kylie, is incredibly helpful and responsive. I highly recommend to any freelancer trying to navigate health insurance on their own!

Support is great, price is great, benefits are great

Since signing up for my insurance - Kylie has been wonderfully attentive and informative whenever a question arises. Amazingly quick response time and availability to hop on a call has been something I’ve been pleasantly surprised by and never experienced with traditional insurance. THANK YOU!

EXCELLENT SERVICE FROM MICHAEL BOWEN!

NO USED CAR SALESMAN TECHNIQUES. DIDN'T CALL ME 100 TIMES. ALLOWED ME TO SET THE TIME I WAS AVAILABLE TO TALK. MADE SURE OUR DOCTORS ARE IN NETWORK.

I had wonderful customer experience from Kylie, Allison and team as I explored options for healthcare coverage for my business. SOLO will be a useful option for us in the future as our needs evolve. The team was responsive, comprehensive and answered all my questions right away. Thank you!

For a self employed professional in NYC - Solo is a no brainer. It's almost too good to be true. Highly recommend if it's right for you.

Love Love Love Solo.
You guys are the best. So happy to have you guys on our side of the Health Care journey that is so often horrible.
Thank you for being so attentive and knowledgable for us.

I was really excited to try this vs. COBRA, as I'm building my own small business back up.

Looked amazing until I answered about having an autoimmune disease for which I take a cheap generic 2x/day. It immediately denied me.

Would be MUCH better if it was a more comprehensive intake and just paid more.

I read the reply to the other person's comment about the same, but even with the option to advocate, what an awful user experience.

Literally the things include a migraine med, that they cover in the formulary btw, and everything from autism to arthritis was in the list (and they listed autism as an autoimmune disease too). I'm 47 and former rugby player and skiier, of course I have arthritis.

I would fully expect to need to pay more but the immediate denial was shady. I guess it is legal b/c it is different than standard ACA rules, but the user experience would have been so much better explaining that in advance and not showing rates for decent insurance but then say "except for you".

Kylie and the entire team at Solo are top notch in professionalism, communication and service. Working as an entrepreneur can be tricky when it comes to health insurance, but we have been members for almost a year and it’s been great. Much more than expected. And the partnership with FitOn? You basically get a monthly credited class pass too! Thank you Solo.

Great responsiveness and support, willingness to hop on calls and discuss plan questions. Nice additional benefits on top of the actual plan (ex. partnership with FitOn.

Edit: Solo Health Collective has now updated its process to address this concern. As the flow has meaningfully changed for solo business owners, I have considered the responsiveness of the Solo leadership team to this concern and the new process flow, which does not automatically decline coverage in the case I mentioned. I have not been compensated nor encouraged to change this review; I merely wish to ensure that posted reviews are accurate and the original concern was addressed

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Went through the flow to price a plan, as a solo business owner. The price was presented, then when I took the next step, they asked whether anyone in the household was on a specific set of medications, probably as a proxy to determine if we had any of the more expensive medical conditions. In reality we might simply be ahem, losing weight... But upon saying "yes" to that question, I was immediately taken to a rejection screen that says :

"Thank you for your interest in the Solo Health Collective! While it seems Solo isn’t the right fit at the moment based on your responses..."

Great rates and great service! Im recommending to all my solopreneur friends.

A personal approach to finding the right plan for me and meeting me where I am with my health coverage need, Michael took the time to have a one on one conversation with me and then really spent time following up to make sure they could work with my current health providers, they really go out of their way and offer a very human experience!

Great customer service and was perfect while running my LLC. HSA eligibility was a huge bonus. Team was always responsive when I had questions.

I had questions about my eligibility status that were answered promptly and accurately. Kylie helped put me in the right mindset to prioritize my care.

I’ve had a wonderful experience with Solo Health! The customer service has been above and beyond any other health provider that I’ve used in the past. Any time I’ve had a question, I’ve gotten to talk to a real person and have always received a timely response. My plan is more affordable than what I was paying previously, and I’ve been happy with the coverage I’ve received. I will definitely be signing up with them again next year!