Easy to book the appointments and the doctors attended on time and were very helpful. Obviously not an emergency but did feel things moved a little slow, waited one day for first appointment then got... See more
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Review summary
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Reviews shaping this summary
This was supposed to be a video appointment, but it wasn’t. I did not receive the link to book or to proceed with the scan. As mentioned by the doctor, I was referred for an emergency scan, but I have... See more
Company replied
Great service and friendly staff, it would be five stars but when joining the video call there is not an option to switch the camera around. I was using the latest iPhone, so I’m not sure if thi... See more
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I've generally had an exceptional experience with this company, once I've got the initial assessment, which can be a bit confusing and having to wait to hear back if my claim has been approved. But th... See more
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Company details
- #34 of 40 best companies in Health consultant
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6k reviews
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Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Reply from HBSUK
We're glad we could provide fast results. Thank you for your positive feedback!
Reply from HBSUK
We are glad you enjoyed your experience. We appreciate your positive feedback!
The video call experience is very bad
The video call experience is very bad, even after configuring all the permissions well in advance it's not working. It gets more difficult on iOS devices, as they don't allow permissions for camera and mic. I recommend the team should either use something like zoom, google meet or any other dedicated platform for these calls or develop a working app for both iOS and Android.
21 May 2026
Reply from HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Good service
Clear, prompt, professional- they are great and organised! Was very please with the support I got.
18 May 2026
Reply from HBSUK
We're pleased to hear our team was clear, prompt, and professional. Thank you for your positive feedback!
Reply from HBSUK
We're pleased you found our service quick, easy, and efficient. Thank you for your excellent feedback!
Easy to book
Easy booking service and clear step-by-step process to get the help required promptly
11 May 2026
Reply from HBSUK
We appreciate your feedback! We're glad our booking service and process were clear and prompt for you.
Very efficient interaction.
19 May 2026
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Great experience
1 May 2026
Reply from HBSUK
Thank you for your positive review. We are pleased to hear you had a great experience.
Great service with politeness knowledge…
Great service with politeness knowledge and patience
21 May 2026
Reply from HBSUK
We appreciate your feedback and are glad our service was polite, knowledgeable, and patient.
Initial assessment
I found the initial assessment was a good experience as I given was provided with good advice on what to do before the next session, and was immediately put at ease at the start of the session.
18 May 2026
Reply from HBSUK
We are so pleased to hear you had a good initial assessment and received helpful advice. We're glad we could put you at ease!
Reply from HBSUK
We appreciate your feedback on our quick, efficient, and friendly service.
Reply from HBSUK
We appreciate your feedback. We’re sorry you don’t feel your experience lived up to your expectations. We are reviewing our scheduling to prevent such delays. If we can help with any further issues, please email at support@hbsuk.co.uk.
Was able to book a physio with…
Was able to book a physio with experience in my type of injury. The support team was also able reschedule appointment the same day when the first physio was sick on the appointment day.
18 May 2026
Reply from HBSUK
We're so glad to hear we could connect you with the right clinician and reschedule your appointment smoothly. Thank you for your feedback!
Really clear explanation from the…
Really clear explanation from the physio and positive plan forward set
18 May 2026
Reply from HBSUK
We appreciate your feedback. We're glad our clinician provided a clear explanation and a positive plan.
I received the service that I expected
20 May 2026
Reply from HBSUK
We're glad you enjoyed your experience. Thank you for your positive feedback!
Reply from HBSUK
We're glad to hear that you had a positive experience. We appreciate your kind words.
Knowledge of Paul who I spoke to
Knowledge of Paul who I spoke to. Comprehensive follow up exercises.
18 May 2026
Reply from HBSUK
We're pleased to hear you found the information helpful and appreciate your positive feedback.
Reply from HBSUK
We are glad you are enjoying our updates. We appreciate your feedback.
Speaking to ‘real people’ & them being…
Speaking to ‘a real person’ & them being patient to listen & the advise was top rate twice. Thank you. This is so important when you have an injury, in pain (not life threatening I must add).
Yep “Lucy” is not what I expected as I’m not tech savvy & was late joining 1st video call with professional Practitioner not called Lucy.
She did not give up/or hang up trying to contact me & finally the very important video call happened. I Thank you.
11 May 2026
Reply from HBSUK
We are so glad to hear that our team provided such patient and helpful support, especially during a time of pain. We appreciate you sharing your positive experience with us.
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