HCB Solicitors Reviews 687

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, compassion, and helpfulness, making complex legal processes feel effortless. The service is frequently described as excellent, with many appreciating the efficiency and clear communication provided throughout their cases. Reviewers are particularly impressed with the quick response times to emails and calls, ensuring they are kept informed at every stage. However, some customers also noted issues with communication, mentioning that important documents sometimes required repeated requests and that clarity regarding decisions was lacking. A few other people also felt that response times could be slow, and in some instances, they experienced a lack of transparency and support. There were also mentions of dissatisfaction with the overall service provided by some staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, expertise, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, highlighting prompt and efficient communication from... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting poor communication, a lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my father had a stroke, he finally agreed that perhaps, he should have arranged power of attorneys. I contacted HCB, Northampton as they had drawn up his will. They offered to come & see Dad... See more

Rated 5 out of 5 stars

Our Family Executive engaged HCB to deal with our mother’s estate. We all wanted closure in this difficult time. It’s not a quick process to engage anyone. HCB were hired to do a thoroughly... See more

Rated 5 out of 5 stars

We cannot recommend Jill Blacknell and Aneesah Khan highly enough at HCB Leicester. The progression of both our sale and purchase was far from straightforward, but they were equally amazing and made... See more

Rated 5 out of 5 stars

Sherie and Sharon were fantastic at keeping us informed at all time. They responded to emails promptly and phoned at crucial points.It was a tricky process. Although it was a short chain, the person a... See more


Company details

  1. Legal Services

Written by the company

HCB offers personal and commercial legal advice, enabling us to provide a first class service, all under one roof.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

687 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

I was recommended Michelle Dean from a…

I was recommended Michelle Dean from a dear friend. Right from the get go, Michelle and her team held my hand, through all the divorce proceedings and a very difficult 2 years to a win result. There attention to detail, no stone unturned approach, proved at times quite scary for me, but once I'd gathered information required or read through questions needed answering I could clearly see why. A combination of passion, compassion and undeniable expertise is second to none. Highly recommend

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Sherrie and Sharon at Lichfield HCB …

Sherrie and Sharon in the Lichfield conveyancing team were absolutely fabulous. What was quite a frustrating and touch and go chain they communicated well, relayed our fears and were always responsive to questions we had.

Sherrie’s ability to liaise with other solicitors were second to none and she responded to emails and actioned things so quickly and proactively.

Sharon joined to support our transaction and we really valued her open communication and phone calls.

I would recommend HCB Lichfield conveyancing to anyone, their support is second to none.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

HCB Solicitors Walsall

Raj and Eileen helped me through a transaction which I found difficult, explaining exactly how things worked and kept me informed. They answered any queries I had as we went along. Also Aisha helped with queries too. Thanks to Raj and his team.
I would recommend HCB.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

5 star

Helped us so much over the last few years , with bereavement and moving home . Excellent service , Excellent lawyers and support staff .

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Will writing service

I was offered a free will service by my Prostate Cancer charity and I am so glad I chose HCB from the list.
From the minute I was introduced to Lucy West I was at ease and the whole Will writing process was easy, sensitive and seamless.
I would highly recommend
Thank You Marc Broady

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Very highly recommended

I have had the huge benefit of having Lily Waring manage my divorce for me. I can not recommend her highly enough. She is thorough and able to clearly explain complex matters while also making you feel supported.
I also consider the service to be excellent value for money.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

HCB Solicitors Whitefield

We have used HCB Solicitors, Manchester with the sale of our property. We were extremely pleased with the service we received and support we were given during this process. Thanks Amit and the team. Would highly recommend.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Conveyancing Service from Andrea..

We couldn’t be happier with the service Andrea Norfor at the Northampton branch provided during the purchase of our first home. From start to finish, she was exceptional. Her explanations were always clear, detailed, and incredibly helpful - we really appreciated how thorough she was at every stage.

Andrea made the whole process feel smooth and straightforward. Her communication was prompt, her advice was spot-on, and we always felt like we were in safe hands. Nothing was ever too much trouble, and her professionalism and care genuinely stood out.

We’re so grateful for all her support and wouldn’t hesitate to recommend Andrea Norfor at the Northampton branch to anyone. She made what could have been a stressful experience into a really positive one. Thank you so much, Andrea!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent solicitors, excellent service.

We have used HCB Solicitors quite extensively since 2024. As a business, we have found the service to be excellent. We would particularly like say many thanks to Abraam, Sepideh and James for all their hard work in completing all our different legal requirements.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from HCB Lichfield

We used HCB Lichfield when moving house. Sherrie and Sharon were brilliant throughout the whole process despite having to deal with challenges faced by other solicitors in the chain. They tirelessly chased on our behalf, communicated every step to us clearly and managed to arrange a completion at the end of the process despite a short deadline. We would definitely recommend this solicitors to anyone buying or selling property. Thank you to the HCB Lichfield team.

27 June 2025
Unprompted review
Rated 2 out of 5 stars

I was very disappointed with a lady…

I was very disappointed with a lady named Saskia from the education law department, I found her to be very dismissive, and passive aggressive to my issues. Her tone seemed most inappropriate. I felt belittled, as if I was creating a fuss about nothing when actually it was a very serious issue that needed addressing legally as a matter of urgency .

It’s put me right if the company as a whole, and sadly I will not be approaching them again for any help after that experience.

27 June 2025
Unprompted review
Rated 4 out of 5 stars

A good overall experience

I’ve been represented by Claire Trundley on quite a protracted divorce and settlement case. She gave really great advice after our first meeting, so much so that I finally had the confidence to carry out a lot of the negotiation myself prior to getting Claire back on board for the legal bit, which helped manage my costs. There were a few niggles and issues along the way, but Claire listened to my concerns and did what she could to alleviate them.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Amelia Strike was fantastic!!!!

This did take me a while to actually write this review, but when dealing with a case regarding my father, Amelia was fantastic in helping my father and myself to understand the legal documentation. If I ever have another problem, I know she would definitely be the best help out there for legal advice. Thank you so much

23 May 2025
Unprompted review
Rated 5 out of 5 stars

A simple Will amendment was dealt with…

A simple Will amendment was dealt with professionally and quickly. At all times courtesy and friendliness was received. The service given was consistent with my first contact 15 months previously. Would have no problem recommending their services.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Amy and Sharon were absolutely…

Amy and Sharon were absolutely brilliant at every stage of the process. They were responsive, clear, and dealt well with pesky estate agents trying to stir the pot and hold things up. Through sheer persistance and going above and beyond they managed to get everything over the line in time for the stamp duty change (which was an absolute miracle).

I wouldn't hesitate from using them again and would highly recommend both Amy and Sharon. Thank you both for everything.

31 March 2025
Unprompted review

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